Carlos Alejo | Page 24

This review specifically addresses Kia Greenway East Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and manners! GET OFF YOUR CELL PHONE WHEN A CUSTOMER IS IN FRONT OF YOU! I have had to take my car in 3 times (2016 Kia sportage) for recalls. THEY sent me a recall on the HECU and security system. I called to see if I could get both recalls done at the same time (they are a long drive from my home). I was told “No” bc they don’t carry the recall parts in stock…ITS A RECALL!! Why in the world would they not have these NECESSARY parts in stock?? Regardless, the security upgrade was done, the HECU (which in the recall that tells you not to park near anything bc your vehicle can catch on fire even if not in use). They told me they ordered it that day…it’s been about a month and I’ve heard nothing that the part has come in or anything from them. I will call them tomorrow to see if the needed HECU they supposedly ordered has come in. EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE AT THIS DEALERSHIP! I had a decent experience when I bought my vehicle; but the rest of my interactions with this dealership has been aggravating and frustrating. More

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Everything went as expected. The people were respectful and helpful. My car was ready on time. The people were respectful and helpful. My car was ready on time. More

by IANHREA Verified Customer Verified Customer

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Excellent care. We were extremely grateful as they were informative and kept us well informed during our service. We were extremely grateful as they were informative and kept us well informed during our service. More

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It was very easy and smooth, the employees were all friendly and welcoming, Great service. friendly and welcoming, Great service. More

by RYANROSARIO1125 Verified Customer Verified Customer

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KIA east has always performed great service. The service department is always friendly and helpful. The service department is always friendly and helpful. More

by JOEINGRAM100 Verified Customer Verified Customer

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During the computer outage on Friday, July 19th, Carlos was extremely helpful, professional and calm under all the chaos. was extremely helpful, professional and calm under all the chaos. More

by CMYPETT Verified Customer Verified Customer

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Very friendly and courteous service people, willing to help, great experience, fast and very clear help, great experience, fast and very clear More

by HRJCASTRO1 Verified Customer Verified Customer

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Excellent from the time I arrived, how Mr. Alejo explained the service my vehicle was going to get and the approximate time it would take. Alejo explained the service my vehicle was going to get and the approximate time it would take. More

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The dealer ship was great , it was fast and kept me updated through out the entire process updated through out the entire process More

by NIXSONATUBEL Verified Customer Verified Customer

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Aun en la espera de mi camioneta . Pero excelente trato y servicio de josuat . Gracias execlente Pero excelente trato y servicio de josuat . Gracias execlente More

by dimarcello1994 Verified Customer Verified Customer

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