Carlos Alejo
Carlos Alejo at Greenway Kia East

Carlos Alejo | Page 23

Assistant Service Manger

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5
292 Reviews
4.5

292 Reviews

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292 Reviews of Carlos Alejo

August 08, 2024

Dealership Rating
Employee Rating

I brought my car on for a recall. Sat for a little over two hours and then was told they did not have a part they needed or it wasn’t working. Had to come back a second day. The peopl More

by kcw1963
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio

Aug 19, 2024

Greenway Kia East responded

Thank you for sharing your experience. We apologize for the inconvenience of having to return a second day due to the part issue, but we're glad our team was friendly and professional during your visit. If there's anything more we can do or if you have further concerns, please feel free to reach out. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 07, 2024

Dealership Rating
Employee Rating

It doesn't matter what I write about a dealership in Orlando. They're all the same. More

by Damass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fiyinfoluwa Adeyeye

Aug 19, 2024

Greenway Kia East responded

If we delivered anything less than a five-star experience then I'm very sorry. I would also like to speak with you to see what I can do to make things right. Please contact me at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 07, 2024

Dealership Rating
Employee Rating

Didn't care about my service being so bad in the service department , very disrespectful . Didn't clean the car either. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fiyinfoluwa Adeyeye , Shelby Bishop

Aug 19, 2024

Greenway Kia East responded

John, I'm truly sorry to hear about your experience. This isn't the level of service we strive for and I apologize for any disrespect or oversight in cleaning your car. Please reach out so we can address this directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 04, 2024

Dealership Rating
Employee Rating

Very friendly, knowledgeable and detailed. Always keep his promises and keep me updated about my car. More

by MWJUMPP69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fiyinfoluwa Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Aug 05, 2024

Greenway Kia East responded

Thank you for sharing your experience! We're glad to hear our team at Greenway Kia East provided friendly and knowledgeable service. We appreciate your support!

August 01, 2024

Dealership Rating
Employee Rating

To be truthful I am not overly excited about this dealership. I have had some bad experiences with the system and a few of its workers. I love my car it’s a very good vehicle, BUT!! More

by NELSONEDWINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fiyinfoluwa Adeyeye , Shelby Bishop, Joshua Fernandez

Aug 02, 2024

Greenway Kia East responded

Nelson, we appreciate your honest feedback and are glad to hear you love your car from Greenway Kia East. I would also love the chance to discuss how we could improve for you moving forward. Please feel free to reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 01, 2024

Dealership Rating
Employee Rating

Who is Joshua Fernandez? My service manager was Carlos Alejo. He was very good. I was in & out in about an hour. Less time than expected. More

by jettek2002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Greenway Kia East responded

Thank you for sharing your experience! We're glad to hear Carlos provided efficient service at Greenway Kia East. We'll make sure he gets the recognition he deserves.

July 30, 2024

Dealership Rating
Employee Rating

Buying my car was a great experience. The oil change was awful. The guy The checked me in was rude. Did not give good direction. When asked to pay I was asked to go around the corner. Did More

by aglynn1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 30, 2024

Greenway Kia East responded

I'm sorry to hear about the lack of respectful service you received during your recent oil change. We strive for 5-star customer care and it's clear we fell short this time. I'd like to address this issue directly with you—please reach out when you can. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 30, 2024

Dealership Rating
Employee Rating

After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. More

by Barbara Rutledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Fiyinfoluwa Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Jul 30, 2024

Greenway Kia East responded

Barbara, we're glad to hear that our team at Greenway Kia East could identify the issue and will get it fixed for you soon. Thanks for your patience and trust!

July 30, 2024

Dealership Rating
Employee Rating

Service department needs to be more efficient. . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s More

by potm1
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

Jul 30, 2024

Greenway Kia East responded

Thank you for sharing this feedback. We apologize for any inconvenience caused by the lack of communication and inefficiency in our service department. Your experience is important to us, and we would like to address these issues directly with you. Please reach out at your earliest convenience so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 29, 2024

Dealership Rating
Employee Rating

Josh kept me informed of progress of the service of my two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. More

by Sage4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Fiyinfoluwa Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg, Josh Fernandez

Jul 29, 2024

Greenway Kia East responded

We're delighted to hear that Josh kept you informed and provided efficient service for your vehicles here at Greenway Kia East. Thanks for recognizing our commitment to vehicle care!

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