Brian Hastmann
Brian Hastmann at Koons White Marsh Chevrolet
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Brian Hastmann

Service Lane Manager

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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5.0
43 Reviews

Brian has been in the automotive industry since 1993 and at Koons since 2004. Brian is a GM Certified Service Advisor and a GM Mark of Excellence Award winner. What he loves about his job is everyday he gets to meet new people and have new challenges that keep him on his toes making each day a new adventure.

Dealership Experience

20 yrs, 2 mos

Industry Experience

20 yrs, 2 mos

Languages Spoken

English English

5.0

43 Reviews

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43 Reviews of Brian Hastmann

October 21, 2024

Dealership Rating
Employee Rating

Buddy was patient and kind from start to finish. Highly recommend working with him! I’ve never had such great customer service when purchasing a vehicle More

by LLAA
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Hamilton

Oct 22, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that Buddy provided such exceptional service during your visit to Koons White Marsh Chevrolet! Thank you for recommending us, and we hope you're enjoying your new vehicle.

October 15, 2024

Dealership Rating
Employee Rating

Staff and technicians courtesy, professional and knowledgeable. Arrived early and seen immediately upon my arrival. More

by melshowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Koons White Marsh Chevrolet responded

Mel, we're delighted to hear that our team at Koons White Marsh Chevrolet provided you with prompt and professional service. Thank you for sharing your experience!

October 01, 2024

Dealership Rating
Employee Rating

Wonderful and pleasant Mr Brain Hastmann keep me updated with everything and I’m really happy with the service he provided thank you for everything More

by Sfcerodz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that Mr. Brian kept you well-informed and provided excellent service at Koons White Marsh Chevrolet! Thank you for sharing your positive experience with us!

August 10, 2024

Dealership Rating
Employee Rating

The Service Department team TALKS to me, instead of just "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying More

by MadYank
Recommend Dealer
Yes

Other Employees Tagged: Dan Hasselberger, Thomas Howard , Erin Baker

Aug 12, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that our Service Department at Koons White Marsh Chevrolet provided such attentive and efficient service. Thank you for sharing your positive experience with us!

March 14, 2024

Dealership Rating
Employee Rating

Appt started on time staff greeted us upon arrival Josh great with explainations after service completed Service bery timely More

by keepsmiling517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault

Mar 14, 2024

Koons White Marsh Chevrolet responded

We're glad to know that you had a timely and efficient service experience with us at Koons White Marsh Chevrolet. Thanks for acknowledging Josh's efforts, we'll be sure to pass on your kind words!

February 08, 2024

Dealership Rating
Employee Rating

I was very pleased with the overall service that I got from your dealership from the time I drove into the service area till the time that I left it was worth the 55 miles that I travel from Delaware More

by Malin’s subs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

Feb 08, 2024

Koons White Marsh Chevrolet responded

We're so glad to know that our service at Koons White Marsh Chevrolet was worth the drive for you! We appreciate your feedback and look forward to seeing you next time. Safe travels back home!

January 21, 2024

Dealership Rating
Employee Rating

We always have a great experience at Koons service. Bryan is our service advisor he always takes good care of us. I feel he is the best of the best. He is very knowledgeable when we come in with a prob More

by ryanlovebugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Koons White Marsh Chevrolet responded

Ryan, we're so glad to know that Bryan and our team at Koons White Marsh Chevrolet have been able to provide you with top-notch service! We appreciate your kind words about his expertise and dedication. Thanks for choosing us, we are here for any of your future needs!

August 30, 2023

Dealership Rating
Employee Rating

The service adviser was great. But I was unhappy with the tech that did the work. He left grease all over the front fenders and drivers door. Also he did not put the wheel covers o More

by boggsweb2d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio M

Aug 31, 2023

Koons White Marsh Chevrolet responded

We're glad to know that our service adviser was able to assist you, but we apologize that your vehicle wasn't returned to you in spotless and pristine condition. This is not reflective of our usual standards. We'd like an opportunity to make things right - please reach out at your earliest convenience so we can address this matter directly. Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

June 14, 2023

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Employee Rating

We have bought 5 cars from Koons Chefolet over the years - never once had a "bad" experience, with 3 different salesmen. Always respectful and working to get the best financing. More

by Laron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micah McCain

Jun 14, 2023

Koons White Marsh Chevrolet responded

Laron, we're grateful for your continued support and trust in our team at Koons White Marsh Chevrolet! It's fantastic to hear that you've had consistently positive experiences with us over the years. We appreciate your kind words about our respectful service and dedication to finding the best financing options. Thank you for choosing us!

June 15, 2022

Dealership Rating
Employee Rating

Great service department from set-up, pick-up to mechanic who has the patience to talk and really explain everything back to the drop-off. I would recommend this service to everyone. Thanks. More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2022

Koons White Marsh Chevrolet responded

Joy, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons White Marsh Chevrolet team. Drive safely, and we hope to see you back again down the road!

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