Bob Ross

The service manager Michael was very rude and stated for me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob the repairs online that was sent via a link to my cellphone vs the invoice and it didn’t add up or make sense to them either. I had to return the next day to pick up my vehicle and the invoice was less but still more and incorrect. I had to get a sales manager involved to get the invoice correct after showing him the charges that were online. Michael’s boss TJ still have not given me a call. Two days late after picking up my vehicle the vehicle shut off after I started it and the next day the check engine light came on. The vehicle is also making a noise when the heat is turned on and it was not doing so before the repairs. I have called the dealership twice to bring the vehicle back. The 2nd time I called I spoke with Collin and advised what as going on. He said he had to talk to Micheal and I still have not heard back from Collin or Michael. Michael’s customer service is very poor!! It was poor when they were servicing my Genesis and the issue I had with exhaust entering my vehicle after Family Hyundai replaced the engine and transmission is no longer happening after they just replaced the exhaust flex pipe. Corporate advised that Micheal stated I never brought the vehicle in with the concern after the work was completed with the engine and transmission, which is lie. If I didn’t have the warranties on my vehicle with Family Hyundai I would step foot in the service department. More

by PROSPERNOW Verified Customer Verified Customer

Report | Print

Jose and everyone in management and finance were very friendly and knowledgeable. They made the whole experience painless!!! friendly and knowledgeable. They made the whole experience painless!!! More

by PAMPRICE72 Verified Customer Verified Customer

Report | Print

Great experience from start to finish. We bought a Tucson Limited from George "Skip" Hasenjaeger. He made the process easy and he was very professional and courteous. We will be back there We bought a Tucson Limited from George "Skip" Hasenjaeger. He made the process easy and he was very professional and courteous. We will be back there to buy our next Hyundai! More

by paintingpluschicago Verified Customer Verified Customer

Report | Print

I will always buy my Hyundai from Larry, as long as he is with Family Hyundai. Larry is the Best!!!!! with Family Hyundai. Larry is the Best!!!!! More

by Knight Verified Customer Verified Customer

Report | Print

Very polite very good did take all to get my service done properly excellent customer service properly excellent customer service More

by MRCORNY357 Verified Customer Verified Customer

Report | Print

I was treated very badly here with so much disrespect and rudeness from the sales manager to the service department I got the run around here and I was scheduled 3-4 times for the service department and they rudeness from the sales manager to the service department I got the run around here and I was scheduled 3-4 times for the service department and they said I never had an appointment all 3 times and they were rude to me all times because of my salesman’s mistakes I will never recommend this place to anyone it was disgusting honestly More

by AQUINDIAKYLE0810 Verified Customer Verified Customer

Report | Print

Mayweather has to be one of the most informed sales people I’ve run into. He is as professional as they come and working with my daughter on her first new car purchase he treated her with the utmost re people I’ve run into. He is as professional as they come and working with my daughter on her first new car purchase he treated her with the utmost respect and explained everything in detail. I would recommend anyone and everyone to purchase their vehicle through Mayweather! Rob Connor More

Report | Print

I said average because I encountered avoidable issues, and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup the car. The vehicle was not thoroughly cleaned and inspected before delivery. I had to remove manufacturers tape from the interior mirrors, latch camera, and seat belt latches, and dashboard. After the last service, I found finger smudge marks on the glove box. More

by E. Smith Verified Customer Verified Customer

Report | Print

This dealership is the worst dealership in terms of customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help not even a slither. I am completely in shock, please go to another dealership for a new car. More

Report | Print

The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us there they always take care of us make sure that our car is maintained well Bryan always takes care of us More

by GOG1007587 Verified Customer Verified Customer

Report | Print