Bill McLean | Page 9

Service was good. Upset that they didn’t tell me when I was paying, that they didn’t tell me they assessed an up charge of $80 on the $2700 I was paying for using a c Upset that they didn’t tell me when I was paying, that they didn’t tell me they assessed an up charge of $80 on the $2700 I was paying for using a credit card. I could have paid cash- if I was informed. More

by samran Verified Customer Verified Customer

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Bill is service is Great, easy to work with. Great job explaining everything wrong with car. Great job explaining everything wrong with car. More

by No name Verified Customer Verified Customer

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Service was good but a little slow (2hours for an oil change). When car was given back it was parked partially on the sidewalk after jumping the curb with right front tire. Luckily no damage to tire or change). When car was given back it was parked partially on the sidewalk after jumping the curb with right front tire. Luckily no damage to tire or wheel. After paying 138K you would think that they could afford to hire a competant car jocky. More

by albanypig1 Verified Customer Verified Customer

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Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona Verified Customer Verified Customer

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Got a date within a day or 2 to stop and get oil changed and tires rotated. Took less than an hour. and tires rotated. Took less than an hour. More

by mikeoc Verified Customer Verified Customer

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Our vehicle was taken right in as usual. We always get friendly, quality and timely service. We always get friendly, quality and timely service. More

by penncentral Verified Customer Verified Customer

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Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs Verified Customer Verified Customer

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On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however. More

by bches1353 Verified Customer Verified Customer

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Excellent customer service, Bill was great, and kept me informed of progress. Very happy with dealership! informed of progress. Very happy with dealership! More

by donnellyb8 Verified Customer Verified Customer

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Ian was great to work with. He was very pleasant and appeared to be very knowledgeable. A fob had to be ordered. When it came in, I had to bring the car back so it could be prog He was very pleasant and appeared to be very knowledgeable. A fob had to be ordered. When it came in, I had to bring the car back so it could be programmed bill in servicel was wonderful. They even washed my car which impressed me.So far, I have been completely satisfied with Otto Cadillac. More

by richardeulerrealestate Verified Customer Verified Customer

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