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Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 10

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,298 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

Write a Review

1298 Reviews of Bill McLean

July 11, 2025

Dealership Rating
Employee Rating

Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young

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Aug 13, 2025

Otto Cadillac responded

We are glad that you had a great experience with us! Thank you for choosing Otto Cadillac and for sharing your support. Ian Maher - General Sales Manager - 518-869-5000

July 06, 2025

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Employee Rating

I am unfortunately disappointed in their service. I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable t More

by Meghannicchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amber Young

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Jul 07, 2025

Otto Cadillac responded

Thank you for taking the time to share your experience. I’m truly sorry to hear that your recent service visits have left you feeling disappointed and concerned—especially after purchasing your vehicle from us. That’s never the experience we want our customers to have, and I completely understand how frustrating and unsettling this must have been. Your safety and satisfaction are incredibly important to us, and we take feedback like this very seriously. I’d like the opportunity to personally review what happened and see how we can make things right. Please reach out to me directly, my contact information is below. We can look into this further and ensure that your concerns are properly addressed. We appreciate your business and hope to restore your confidence in both our team and our service. Sincerely, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

July 01, 2025

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Employee Rating

All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! More

by sbond702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Otto Cadillac responded

We're delighted to hear that your experiences with Otto Cadillac have been consistently positive! Our team is committed to providing friendly and professional service, and we appreciate your kind words. Looking forward to serving you again in the future!

June 26, 2025

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Employee Rating

Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! More

by tcullum124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

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Aug 13, 2025

Otto Cadillac responded

We are happy to hear from you! Thank you for choosing Otto Cadillac and for sharing your experience with Roger. Drive safely!

June 26, 2025

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Employee Rating

Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More

by TheDancers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

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Aug 13, 2025

Otto Cadillac responded

We're delighted to hear that Bill and the Otto Cadillac team were able to provide you with quick and efficient service during your trip. Thank you for sharing this experience, and safe travels on your journey!

June 25, 2025

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Employee Rating

I would like to thank Amber and Otto Cadilac for their help and time. Amber was accommodating and very helpful with the process. More

by JREEDNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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Aug 13, 2025

Otto Cadillac responded

We're delighted to hear that Amber provided accommodating and helpful service during your visit at Otto Cadillac. Thank you for sharing your experience with us!

June 23, 2025

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Employee Rating

Everyone was wonderful to work with- highly professional and super friendly. A pleasure to do business day. More

by DEALERRATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young

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Aug 13, 2025

Otto Cadillac responded

Thank you for the fantastic feedback! We're overjoyed to hear that our team at Otto Cadillac provided a professional and friendly experience. We look forward to serving you in the future!

June 23, 2025

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Employee Rating

Keep up the good work I am pleased with the work. Have a good day More

by amerawan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Otto Cadillac responded

All of us at Otto Cadillac are happy to see this wonderful feedback! Thank you for taking the time to leave us a review!

June 20, 2025

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Employee Rating

After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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Aug 13, 2025

Otto Cadillac responded

We're happy to hear that Roger and the team at Otto Cadillac were able to resolve your issue with the 2025 XT6. Thank you for acknowledging their efforts, including Amber and Kelly Jo's! We appreciate your support. Ian Maher - General Sales Manager - 518-869-5000

June 19, 2025

Dealership Rating
Employee Rating

I haven’t always had the best experience buying used cars but Otto really impressed me. They are very responsive and fixed an issue without any hassle at all. If I could give 10 stars, I would. Keep being gr More

by Katg2889
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese

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