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Bill McLean

Overview Reviews (1298) Inventory (113)

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Bill McLean

Bill McLean | Page 11

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9

1,298 Reviews

Overview Reviews (1298) Inventory (113)

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1298 Reviews of Bill McLean

June 17, 2025

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Employee Rating

Great service . ...I will ve back for more service..I got reminder for service thanks ...I will ve back for more service..I got reminder for service thanks More

by chrischris.a4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 13, 2025 -

Otto Cadillac responded

Thank you, Chris, for stopping by to leave Otto Cadillac a wonderful review! Ian Maher - General Sales Manager - 518-869-5000

June 17, 2025

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Employee Rating

I was very pleased with the interaction I had with the service staff during my recent appointment. service staff during my recent appointment. More

by edjgorman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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Aug 13, 2025 -

Otto Cadillac responded

Thank you for being such a great customer of Otto Cadillac! Ian Maher - General Sales Manager - 518-869-5000

June 16, 2025

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Employee Rating

You don’t give good service because you tried to rip me off with your service off with your service More

by bread-colts.5o

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

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Jun 16, 2025 -

Otto Cadillac responded

We’re sorry to hear you feel that way. We always aim to be transparent and fair with our pricing and service. If there was any misunderstanding, we’d be happy to go over the details with you. Please reach out directly so we can clarify and make it right if possible. Your feedback matters, and we’re always working to improve. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 13, 2025

Dealership Rating

Employee Rating

Every experience with OTTO Cadillac is a positive one. The service advisors are knowledgeable, professional, and friendly. I look forward to future interactions! The service advisors are knowledgeable, professional, and friendly. I look forward to future interactions! More

by mcurtis4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Aug 13, 2025 -

Otto Cadillac responded

We're delighted to hear that your experiences with Otto Cadillac have been consistently positive! Our team takes pride in providing knowledgeable and friendly service. We look forward to serving you again soon! Ian Maher - General Sales Manager - 518-869-5000

June 13, 2025

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Employee Rating

I love the service every one was polite. was understanding now my car runs great 👍 was understanding now my car runs great 👍 More

by quincyfranklin1222

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 13, 2025 -

Otto Cadillac responded

Thank you, Quincy, for stopping by to leave Otto Cadillac a wonderful review! Ian Maher - General Sales Manager - 518-869-5000

June 11, 2025

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Employee Rating

Brought my XT6 in for an inspection. Dropped my vehicle off. Went back later in the day to pick up. Fast and excellent service!! Dropped my vehicle off. Went back later in the day to pick up. Fast and excellent service!! More

by wendy.houck

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 13, 2025 -

Otto Cadillac responded

We're happy to hear that you received fast and excellent service during your XT6 inspection at Otto Cadillac! Thank you for choosing us, and we look forward to assisting with any future needs. Ian Maher - General Sales Manager - 518-869-5000

June 08, 2025

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Employee Rating

Service department is very helpful, accommodating & efficient. Very smooth & seamless experience. Friendly and knowledgeable staff. efficient. Very smooth & seamless experience. Friendly and knowledgeable staff. More

by kellyanne0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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Aug 13, 2025 -

Otto Cadillac responded

Kellyanne, we're elated to hear that our service department at Otto Cadillac provided you with a smooth and seamless experience. Thank you for highlighting the team's helpfulness and knowledge! Ian Maher - General Sales Manager - 518-869-5000

June 06, 2025

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Employee Rating

They seem to be very nice group. Staff was very nice. Car was ready in a small amount of time. Staff was very nice. Car was ready in a small amount of time. More

by lturner2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Roger Prentiss, Amber Young, Kelly Jo Wisler

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Aug 13, 2025 -

Otto Cadillac responded

These are all things we love to hear! Thank you for supporting Otto Cadillac. Ian Maher - General Sales Manager - 518-869-5000

June 06, 2025

Dealership Rating

Employee Rating

Amber is very professional and takes time w/ the customers to make sure Otto is fulfilling their needs ! customers to make sure Otto is fulfilling their needs ! More

by Caren

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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June 04, 2025

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Employee Rating

Had tires put on two different vehicles and alignments. Done very professionally and the tire deal, buy 3 fourth free was a big savings Done very professionally and the tire deal, buy 3 fourth free was a big savings More

by cbriggs2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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