Austin Osabuohien
Austin Osabuohien at Family Hyundai
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Austin Osabuohien

Sales Professional

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.5
131 Reviews
4.5

131 Reviews

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131 Reviews of Austin Osabuohien

July 09, 2024

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Employee Rating

He is awesome very informative and patient this is my third car form Maywether and I appreciate his business and concerns with me More

by GILL.CANDICE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2024

Family Hyundai responded

Thank you for the kind words for Mayweather and for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Family Hyundai are glad to have you as a customer.

June 03, 2024

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I feel my last service took longer than I expected. Two reason I pick this facility is the quality of service and the repairs are done in timely fashion. More

by knethabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Colin, Austin, and Michael. We're glad to hear we delivered such a great experience!

May 11, 2024

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The people at this dealership go out of their way for each customer. They treat us like family. I will always go back to them More

by bhawks56
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Recommend Dealer
Yes
May 12, 2024

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

April 25, 2024

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My 7500 mile warranty check up went quite well, the rep was excellent. However, less than 3 days after this service with nearly no miles driven the vehicle would not start. The ignition button activated, b More

by dbaileylfi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt , Joana (I believe) in service was 5 stars+

Apr 26, 2024

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 11, 2024

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Everyone is always nice and attentive to my needs. The dealership is comfortable and friendly. More

by EARLNWILLIAMSJR
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 12, 2024

Family Hyundai responded

William, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 09, 2024

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Brought it my car with an engine problem. Few days later my car has had so many issues that I cant begin to describe. More

by BMPALUKO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 13, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 28, 2024

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After being quoted a price $9 K above what I expected at another dealership I went to Family Hyundai and, in less than 10 minutes had a fair quote. One hour later I was driving home. The employees all see More

by Jim02
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Robbie Watson , Cole Nicholson

Feb 28, 2024

Family Hyundai responded

Thank you, Jim, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 09, 2024

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I cut a deal in 5 minutes. I did my research I knew what was fair They nailed it Our salesman was great More

by JimL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 09, 2024

Family Hyundai responded

Thank you, Jim! Here at Family Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 17, 2023

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My salesman lied to me and my family. I also had to wait longer to actually have my car in good condition than originally told because it needed to get fixed but nobody told us it would t More

by AJF
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Dec 20, 2023

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 09, 2023

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Austin was friendly, but lied to us about 2 significant things during the purchase process. He lied about the cost of the vehicle during the negotiations when he said add-ons increased the cost making it m More

by Skyeyes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 13, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 14, 2023

Family Hyundai responded

Larry, I hope the conversation we had today will clear up the issues that you had questions about regarding your vehicle purchase. As I stated on the phone call earlier, please do not hesitate to reach out if there is anything else that I can provide for you and your daughter. We really do appreciate your business and hope you have a great holiday season. Sincerely, Graham Watson

Dec 14, 2023

Skyeyes responded

I have provided my name and contact information. I am looking forward to hearing what you have to say that can turn around what occurred.

Dec 14, 2023

Skyeyes responded

After speaking with GM Graham, I feel better about some aspects of my transaction. There were in fact some after market add-ons that the dealership was given after the fact to add to the vehicle which was additional to the sticker price. So buyer be sure to ask about the real final cost early, because it can be higher than the sticker. Also, when it comes to cash incentives, be advised that Hyundai only issues the cash incentives to people that pay higher finance rates, usually people with average to bad credit. If you have excellent or good credit you can qualify for low financing but do not expect to qualify for any cash incentives. That includes college grad, military, rebates, etc…, none of these are available unless you pay an interest rate that will cost you way more than the actually cash incentive. This is a Hyundai issue and is very misleading, but not a problem with this particular dealership. Lastly, I am still not happy with being mislead about the time it would take to repair a small door ding, but at least the GM understood my displeasure with that issue. I would advise any would be buyer to thoroughly inspect your vehicle before signing, which I did, and then unlike me do not purchase a vehicle with any issues unless you’re prepared to deal with a likely longer than expected repair process. I do appreciate Graham reaching out to me to listen to my concerns.

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