Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 4

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
493 Reviews
4.8

493 Reviews

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493 Reviews of Alicia Chapman-Jones

March 05, 2026

Dealership Rating
Employee Rating

I am a new customer and my experience with Southern has been far superior than with the previous provider. Then have performed excellent work and kept my informed about needs for my vehicle. More

by BRIANLEKEITH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

February 26, 2026

Dealership Rating
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Quick and easy process and I appreciate the ease of the repairs. The communication about a rebate was helpful as well. More

by JPASSABET
Recommend Dealer
Yes

February 22, 2026

Dealership Rating
Employee Rating

Service was great but the department dont like picking up the phone so communication is terrible More

by gencrooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Elijah Bobinger

Mar 03, 2026

Southern Ford responded

"Gencrooke" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 19, 2026

Dealership Rating
Employee Rating

As an EV owner, I've heard horror stories about others going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking More

by bruce.herring77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 19, 2026

Dealership Rating
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If I could rate NO stars, I would. When calling and/or texting and leaving a message, why is it so hard to get a return call. More

by tmrunderground
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephanie Spangler

February 18, 2026

Dealership Rating
Employee Rating

Came in for oil change. While waiting, the service lady came to let me know that I could have my tires rotated for free also. I appreciated her letting me know this, otherw More

by PREACHERTIM3
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Recommend Dealer
Yes

February 13, 2026

Dealership Rating
Employee Rating

Took in for state inspection, oil change, and tire rotation. Most services done adequately. I was disappointed that the tires were not inflated to correct pressure. One tire was 4 pounds low. More

by ROY.PILKINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

We value and appreciate your business, Roy. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

February 11, 2026

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Employee Rating

Good service, but add-ons are pricey. Basics, like inspection and oil change, are competitive. More

by hframbow
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

February 10, 2026

Dealership Rating
Employee Rating

Alicia always takes cares of all my vehicles. My technician Dwayne is also great. They let me know what I need to have done then and what can wait. Thank you for taking care of me. More

by Lincoln4me
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

February 06, 2026

Dealership Rating
Employee Rating

I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson, Demetrius Alexander, Elijah Bobinger , Jeff Dobson, Kevin Phillips, Guy Stewart, Dustin Wagner

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