The Worst, Most Dishonest , Lying People I've EVER Dealt Wit - mathew11
First of all, I've waited 11 months to write this review. We bought a 2013 535 MSPORT BMW (with 22,000 miles) from Vivienne and the owner Eddy. It was a car I'd searched for and was so excited to find it. As I test drove it it seemed to slow down upon acceleration at huger speeds. Vivienne told me it was a setting on the car to slow the car down if speeding and I could change that. He also told me that the warning light that was on was due to "low fuel". He also promised an extra key and to fix the scrathes on the rims and detail the car like new. I live two hours away and drove down to get the car detailed and repair the rims. Meanwhile car is still doing a weird "slowing down" thing at certain speeds. I wait all day and they say guy didn't show up. Come back next week. (this is a whole day event mind you). I drive back down, wait all day and they paint the rims with something like nail polish. ANYWAY, THIS is not the worst. I'm driving to Seattle and the car is going slower and slower and suddenly a huge BANG (felt like it was hit with a bowling ball inside the hood. I'm on the FREEWAY in traffic and the car STOPS. I swerve right before and terrified, sit on the shoulder of the freeway. My husband happens to be taking his Range Rover to the Seattle dealership nearby so we call a tow truck and haul it there. The mechanic looks at it and says it was extremely dangerous for me to drive and that the differential had gone out. We took it to BMW and they performed 6K of work on it. This is a LOW miles car. When I told them about it slowing down and the story Vivenne had given me, he caught and said "Are you kidding me? BMW's don't have a string to automatically slow the car down. That would be DANGEROUS. The reason your car was slowing down is because it had a serious problem brewing. You could have been killed if you hadn't quickly gotten off the freeway at a dead stop because of a serious malfunction. This car has the wrong size tires on it among other things that may have caused it. But he lied telling you it was a setting and if he is a BMW dealer, or ANY car type dealer he KNOWS that." So off we went to talk to Eddie the owner who argued that they had no idea and gave us the run around. "What are we so concerned about? It was under warranty?" "My wife's LIFE, for one thing! This was a 37 thousand dollar car, for god's sake, with low miles! Shouldn't you have gone over it and made sure it was SAFE at least? my husband said...which Eddie chucked about...........
While we were there we asked for the replacement key and they said it was on order (3 weeks from purchase). So my husband who is EXTREMELY busy, but honest and takes people at their word, has taken it upon himself to call and follow up on the promised key (in the written agreement) a few times a week for the past YEAR (bought the car last November). Each time he would call they'd say they'd ordered it or blah, blah, blah. He's spoken the Eddie the owner and vivienne and even recently "George" who promise (I KID YOU NOT exact words from Vivenne), "On their kid's lives" it will be taken care of. NOW Vivienne actually hangs up the phone when Brian calls (if it's Brians' cel he recognizes and doesn't answer at all). We paid 37K for this car and nothing they have promised us has happened. The think NOTHING of screwing honest people around. It's really sad and unbelievable. My husband is so irritated about the lack of integrity that Eddie and his motley crew has (they seem to almost ENJOY this kind of lying, it's strange, but you'll experience it if you go in), that he's asked his attorney to file a suit. He's skipping small claims because he know's Eddie will have to pay 2500.00 to defend himself at minimum and simply based on the principle of the ethics and preventing others from having to deal with this time of thing we are taking a stand on this sleazy operation. This is the "Puppy Mill" of auto dealers. Run, don't walk from this place!
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