Larson Cadillac
Fife, WA
Filter Reviews by Keyword
By Type
127 Reviews of Larson Cadillac
Service department left my vehicle sitting outside for several months then charged me $192 for a new battery. My vehicle was damaged in their possession and tried to blame the tow truck driver. I went and several months then charged me $192 for a new battery. My vehicle was damaged in their possession and tried to blame the tow truck driver. I went and looked at my car after it was dropped off by towing there was no damage. Uncommunicative service representative texted me updates and nothing they said was ever true, them 5 months later I find out they don’t even work there anymore. Weird unprofessional customer service I expect more from a Cadillac dealer. More
The customer service was great. However , my appointment was at 10:00am and they finish doing the oil change at 1:30 pm. Waited too long for an oil change . However , my appointment was at 10:00am and they finish doing the oil change at 1:30 pm. Waited too long for an oil change . More
Overall, our experience was very good. Our buyer assistant Vasiliy Kravchuk was great! Answered all our question and was very knowledgeable about our vehicle. The manager was also very n Our buyer assistant Vasiliy Kravchuk was great! Answered all our question and was very knowledgeable about our vehicle. The manager was also very nice and introduced himself and asked if we had any questions. The only issue we had was with finance department. This was a cash deal and should have gone very smoothly. Maybe she was new, but the paperwork had to be re-done 3 times because of errors. When she was tiring to sell us on the upgrades, she had no idea what she was selling and could not explain what was offered, it was really a painful experience. She was a really nice lady but needs more training on the upgrades. More
My initial contact to set up a test drive was Jason who set things up, provided directions and gave me contact information if needed. When I arrived he introduced me to Vasiliy who was our sales person. set things up, provided directions and gave me contact information if needed. When I arrived he introduced me to Vasiliy who was our sales person. Vasiliy was exceptional to work with as our sales person in our recent XT4 purchase. I lived about 60 miles away so he arranged for some of the information to be transferred by phone. He was honest and fair. Paula handled the finance and optional equipment end of things. Paula knew her stuff and explained things in detail. I appreciated her input. The information she provided could make or break the deal. Jason, Vasiliy, Paula and the General Manager or supervisor were all very nice and made this purchase special. I would come back to Larson Cadillac to buy again. They are honest and fair and they don't waste time playing games to close a deal. More
Although the people were nice, communication was terrible, no one ever answered the phone or called me back when I left a message. I was without my car for a lot longer then I was told and had to co terrible, no one ever answered the phone or called me back when I left a message. I was without my car for a lot longer then I was told and had to constantly be the go between to make sure my rental car was paid for. More