Larson Cadillac

Took my escalade in under my own better judgment. ..have had poor experiences with this place in the past and hoped after 2 years, they got their act together. NOPE. Came in for an oil change, AC char ..have had poor experiences with this place in the past and hoped after 2 years, they got their act together. NOPE. Came in for an oil change, AC charge and a sensor install (that I provided). Was quoted 350 on the AC charge as being on the high side since, and I quote, "they didn't know how much refrigerant it would use. Ok. Fast forward to completion - and since I declined on their estimate for other things I did not ask to be quoted on...maybe if they spent the same amount of time doing what I asked instead of looking for more money on my car, then I wouldn't be writing this. Get a message that says the condensor is leaking and they cannot charge the system...but still charged me full 350 plus. Didn't test the system for leaks...I mean it is a sealed system and shouldn't run out of freon, so if it did, maybe that indicates a leak? But now they expect me to believe they used the max amount of freon in a system that couldn't take a charge and weren't able to recover whatever they supposedly used? Yeah, ok. Don't even get me started on the 3x full retail price on the parts quoted for their "other findings"....yes, THREE times. These guys will stop at nothing to make a dollar. Used to wash your PREMIUM car as part of the service, keep things clean...but nope, not anymore...oh you're not going to spend 7k MORE with us, let's charge for a service we didn't supply, park this car curbside across the parking lot and say too bad too sad. No more lot porters, no clean cars, just 3x the cost and 1/4 the quality., DO NOT TAKE YOUR VEHCILE HERE FOR SERVICE!!!! More

Sanam Singh was personable and easy to work with! We picked up a CT5 V and are waiting for our all weather mats! We picked up a CT5 V and are waiting for our all weather mats! More

Buyer Asst. Beau Rivet was great! He was highly knowledgeable & patient in explaining & answering all our questions as we looked at and then decided to purchase Beau Rivet was great! He was highly knowledgeable & patient in explaining & answering all our questions as we looked at and then decided to purchase our first EV. He really made us feel comfortable during the whole process as well as after purchase when he has calmy answered any questions we may have. In addition, Finance Manager Nim K. also provided excellent customer service. More

This is the worst place ever! Almost 2 years ago I was told that my rotors needed to be changed. When I asked for them back I seen they looked brand new. Cost me $1,500. With a 2 Almost 2 years ago I was told that my rotors needed to be changed. When I asked for them back I seen they looked brand new. Cost me $1,500. With a 2 year warranty. Now all four of my rotors need to be replaced I had the back ones done that was $1,100 and the front ones need to be done also.! So I took it to Larson because I'm still under a 2 year warranty .I was told that they were not going to honor my warranty. And pretty much told me it was my fault that my rotors didn't last two years. I was told in order for them to replace them rotors they have to be cracked in half. You cannot trust these people at this dealership they are all about screwing you over and not helping. Obviously either they put on junk rotors or I don't know what happened . I took my rear ones too tiny's automotive. And I'll probably be doing the same for the front because they need to be replaced. And they offer a 3-year warranty so take your business tiny automotive. They won't screw you over More

DO NOT BUY A USED VEHICLE FROM THIS PLACE! I came from Oregon because I found a good deal. Maybe I didn’t do enough research because they don’t do a full inspection on their vehicles, gave me I came from Oregon because I found a good deal. Maybe I didn’t do enough research because they don’t do a full inspection on their vehicles, gave me incorrect information about obtaining the registration, and repeatedly ignored my follow up calls and emails. I noticed the wheels weren’t great and the alignment was off. They said they’d give me a $160 credit for the alignment and the wheels were fine. When I got to Oregon and had it checked out the wheels were in critical need of replacement and the alignment cost $600. I called and emailed with Edwin multiple times and he kept dodging me. Apparently he got let go so I started working with Chris Williamson in sales and Jason Smitley in repairs. They both ignored several email follow ups so I stopped trying. This place is not trustworthy!!! More

Service department left my vehicle sitting outside for several months then charged me $192 for a new battery. My vehicle was damaged in their possession and tried to blame the tow truck driver. I went and several months then charged me $192 for a new battery. My vehicle was damaged in their possession and tried to blame the tow truck driver. I went and looked at my car after it was dropped off by towing there was no damage. Uncommunicative service representative texted me updates and nothing they said was ever true, them 5 months later I find out they don’t even work there anymore. Weird unprofessional customer service I expect more from a Cadillac dealer. More

Mckenzie is my service advisor that always gives 100%. She is a pleasure to work with. She is a pleasure to work with. More

Overall, our experience was very good. Our buyer assistant Vasiliy Kravchuk was great! Answered all our question and was very knowledgeable about our vehicle. The manager was also very n Our buyer assistant Vasiliy Kravchuk was great! Answered all our question and was very knowledgeable about our vehicle. The manager was also very nice and introduced himself and asked if we had any questions. The only issue we had was with finance department. This was a cash deal and should have gone very smoothly. Maybe she was new, but the paperwork had to be re-done 3 times because of errors. When she was tiring to sell us on the upgrades, she had no idea what she was selling and could not explain what was offered, it was really a painful experience. She was a really nice lady but needs more training on the upgrades. More