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Larson Cadillac
Fife, WA
132 Reviews
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132 Reviews of Larson Cadillac
April 22, 2012
Shaun was eager to earn our business and at first seemed very willing to work with us on things we wanted for our vehicle. He quoted us one number for our lease pay off and it ended up being more. When co very willing to work with us on things we wanted for our vehicle. He quoted us one number for our lease pay off and it ended up being more. When confronted, he stated, "Well, your monthly payment didn't go up so what does it matter. You and I both know you're not going to buy this car." He then promised a gift certificate to a restaurant of my choice. When confronted he said he was "trying to put out a fire." and instead said "If you rate me perfect, I'll give you a gift certificate to Stanley and Seaforts." I told him I wasn't rating him perfect because it was not a seamless experience. I talked to Joe the used car manager and he promised to get back to me, which he never did. I left a voicemail for Shaun regarding the gift certificate that he allegedly would mail to me and he won't return my calls. Once we signed papers, the customer service went out the door and the discrepancy in the numbers were to my disadvantage. I feel like the lease terms were misrepresented and neither Shaun, Joe or the finance manager has returned my calls or emails. If I didn't love my car, I would have returned it. More
by rnpang
Employees Worked With
shaun sanders (sales) and Joe (used car manager)
January 14, 2012
Dec 21 purchased a vehicle from this dealer. Traded in 95 Saab Areo was told it was only worth 3500 because they don't keep cars with 111k the salesman was Shawn. Two weeks later they were selling my car for Saab Areo was told it was only worth 3500 because they don't keep cars with 111k the salesman was Shawn. Two weeks later they were selling my car for $10,000. They will lie to you. As part of the promise they owe me several item for the car I purchased, after a week passed, I called them several times left messages for the finance manager Jeff and the Salesman Shawn, no one ever called me back. So I went to the dealership, promises promise but it's been almost a month and they still have not fullfiled there end of the deal. Don't bother writing Rob Larson Jr because he won't respond either, as I have already done that. After going to the dealership twice, still no help. Stay away, they lie and lie. I have also had my Saab serviced here and always had to return to get the repairs repair. I now have a Audi and I am so glad I never have to deal with this dealership again. I was the only Saab dealer in the area! More
by Bstover12
Employees Worked With
Shawn, Jeff, Rich
