Awful experience with service. - Preston Crowe-Lommen
Awful experience with service. I called a week ago to schedule what should have been extremely simple. Needed 4 locking lug nuts removed and replaced with normal lugs. I called and they confirmed they had the the master locking lug nut key sets, and the lug nuts in stock, and figured it would be a quick, inexpensive job. I then got with their parts dept and asked them to order some more lug nuts just to make sure they had them since, working a dealer parts job myself(not hyundai unfortunately), I know a lot can happen in a week. I must emphasize that they do indeed have a master lug nut key set, and the lugs would NOT need extracted.
We get the bill and see that 3 of the lug nuts were charged at over double the price (22.69 vs 9.95), and the labor for removing 4 lug nuts, with a key, was $35. I'm told that its discounted because they had to get the lug nuts from another dealer and that increased the price. The price to remove 4 lug nuts and replace them with another 4 lug nuts was $120. An oil change and tire rotation (20 whole lug nuts removed) often costs less than that. The service advisor, Andrew, told me that a tire rotation usually runs $40. So $40 to remove and reinstall 20 lugs and rotate tires. The lug nuts should have been $40 for 4. I would have been happy to pay the full tire rotation price if I had to just to replace these 4 lug nuts for an invoice of $80 before tax.
When I tried to figure out what happened, why the lug nuts were so expensive or why this whole ordeal cost more than a works package, Andrew told me he didn't have to talk to me since I wasn't the owner of the car. Except I'm married to the man who owns the car, I scheduled the appointment, I orchestrated this whole thing me, my husband, and the dealership. It almost feels like homophobic discrimination. If I had a wife and I was speaking for her I doubt that would have been an issue there. Between that and knowing I also work on the back end of a dealership and know how much these things actually cost to do, I don't think he wanted to keep going with me.
If I had the lug nut key I would never have come here for this in the first place, and now I likely wont be coming back again. Closest place that can work on our Ioniq 5, dead to me.
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