Columbia Hyundai

Avoid Columbia Hyundai at all costs. I spent an hour and a half dealing with a salesman named Brad, who claimed via text to have a specific vehicle available by VIN. When I repeatedly as I spent an hour and a half dealing with a salesman named Brad, who claimed via text to have a specific vehicle available by VIN. When I repeatedly asked for the out-of-the-door (OTD) price, he ignored my requests, deleted his previous text confirming the vehicle's availability, and acted confused.It was a blatant bait-and-switch attempt. They tried pushing terrible rebates tied to high APR interest rates, where financing the full price without the rebate would actually be cheaper. Brad and the sales manager, Eric, cycled through every classic dealership trick—trying to force me to disclose if I was paying cash or financing just so they could pad the deal elsewhere for profit.As a woman, I felt completely discriminated against. They clearly did not expect me to catch them in their tricks and straight-up lies. When I called Brad out on his dishonesty and compared him to "Larry from Three's Company," they refused to correspond with me further.Advice for buyers: Do not trade your car in here; use Carvana, KBB, or Carmax for a better outcome. Use AI tools to analyze their questions and uncover the tricks they are pulling. Go in only to test drive, then negotiate solely via email. Demand everything on official dealer letterhead with your name and valid dates, and read all rebate terms carefully. Take your business elsewhere. More

I had a wonderful experience with Chuck and Kevin at this Hyundai dealership! They have a pleasant and helpful attitude, and went above and beyond to make sure everything on my vehicle was properly taken car Hyundai dealership! They have a pleasant and helpful attitude, and went above and beyond to make sure everything on my vehicle was properly taken care of. I would highly recommend taking your Hyundai vehicle here for service! More

Service department has to be the worst in the Cincinnati area. Their app tells you one thing, the service writer tells you a second thing, and then hit you with a third when you come in. They set your servi area. Their app tells you one thing, the service writer tells you a second thing, and then hit you with a third when you come in. They set your service intervals to get you to come in and then tell you that your service isn’t covered. So then they try to get you to go ahead and pay for oil changes and other things since you drove the time to come in. Can’t get a hold of anyone when you call, total joke of a department. Avoid the Joseph Auto Group if possible. More

Chuck and his tech crew took good care of me and were great at getting me in and out in a timely fashion. great at getting me in and out in a timely fashion. More

service department advisors are NON existent. All my calls between 11 and 12 went into voicemail. Impossible to talk to a STILL ALIVE person just to set a regular maintenance for my 2024 Palisade All my calls between 11 and 12 went into voicemail. Impossible to talk to a STILL ALIVE person just to set a regular maintenance for my 2024 Palisade. All calls went into voice mail then received at text, well response to their text did NOT NOT receveive ay responses. Wasting too much time to set a simple 15K maintenance schedule. GM should fire the GM service manager.Huyndai being the more luxurious brand, versus Kia, has not had the service to match the brand's image. More

Service has gone down the drain at This dealership. Slow service, miscommunications among staff,& Disregard for customer Slow service, miscommunications among staff,& Disregard for customer More

Everyone was pleasant. The waiting area was clean and comfortable and had snacks and coffee. The waiting area was clean and comfortable and had snacks and coffee. More

16K service and software upgrades for my Hyundai . .. was well taken care of by my service advisor Brendell. Very courteous and informative! .. was well taken care of by my service advisor Brendell. Very courteous and informative! More

Sadly I was sent one amount for service in a email for my 90k mile service and then told that was incorrect. They should have honored the amount they provided. I have been dealing with them for a decade so t 90k mile service and then told that was incorrect. They should have honored the amount they provided. I have been dealing with them for a decade so that was disappointing. More

Chuck Elliot was so helpful and kind when I went to get my oil change! The waiting room was also very clean and inviting. my oil change! The waiting room was also very clean and inviting. More