My experience was exceptional due to Andrew Marshall, - sharlaharris90
My experience was exceptional due to Andrew Marshall, Dave Hichens and Brittanie Smith. Andrew was my Salesman, who although it was apparent this was a new position for him, he was confident, informative and attentive to my needs. What was very impressive to me, Dave Hichens was a TEAM PLAYER who supported Andrew to the very end of the deal....signing.. I noticed Andrew acknowledging the support, willing to share the sale with Dave, however he immediately responded...no your sale... Not verbally but body language.. You are extremely fortunate to have these individuals representing you and Hyundai in Customer Service. Something that is very difficult to find...regretfully in these days. Brittanie's personality was outstanding as she reviewed the technology of my new vehicle ensuring I was comfortable and understanding of all the info she provided. She listened and answered questions without missing a beat.. I new I was in a Sales Environment, however at no time, throughout all phases, did I ever fell pressured nor neglected..
I will always refer friends, associates anyone I come in contact with to your dealership, always referring them directly to Andrew Marshal and Dave Hichensl to experience the tremendous professional service afforded to me. I have Managed employees for over 30 years in Private Banking and also Sales teams for Nordstrom. I am sure you are aware of the Service Level provided by Nordstrom and I can assure you, these 3 individuals I've mentioned today, I would gladly welcome to my team. Please share this with them, reward them if possible, but most importantly continue to recognize you have an outstanding and exceptional team.. I look forward to doing business with you in the future, along with enjoying my new vehicle.
Sincerely Sharla Harris
Read More