42 North Carolina Nissan Dealers

Friendly and respectful team. - Sharon W

Friendly and respectful team. Kevin Wilson was f phenomenal, very knowledgeable will definitely recommend someone

Busy mom of 3, solo parenting this week, got a flat tire - Guadalupe Lawrence

Busy mom of 3, solo parenting this week, got a flat tire on the way to 2 different soccer practices. I called the dealer to see if they could fit me in, they were able to help with my tire and also helped coordinate a ride back to my house so I could go back to being a busy mom while my car is being fixed. Then I got another ride back to pick up my car. Lifesavers! Thanks !

Did a great job on. - aprilruffin80

Did a great job on.my service. Staff was very friendly with my daughter. Love them

This experience was good, Josie came to check on me and - wen

This experience was good, Josie came to check on me and others in the lobby several times; which has never been the case before.

Nathan was GREAT, i was in and out really fast, and got - Janyahc54

Nathan was GREAT, i was in and out really fast, and got the car i LOVED!

Had an amazing experience at Nissan. - Briana

Had an amazing experience at Nissan. Carter was such a great help, surprised he was new on the job! So kind, very helpful and it was my first brand new car! So appreciative of him and the team.

Sarah Pope, a service advisor was exceptional from the - syleonard1

Sarah Pope, a service advisor was exceptional from the initial phone call, in reference to needing to drive my car into the dealership, to all the work was done. She was very professional, informative and kind. Honorable mention to the traveling sales person who I enjoyed talking to and allowed me access to pizza... lol. Keyfob, thank you. Sticks, you know who you are, thank you. My overall experience at this dealership was above and beyond. Highly recommended!

It has been a while since I last been to Monroe Nissan, - sheritsells

It has been a while since I last been to Monroe Nissan, however today I have had an excellent experience with two awesome members of the Service Department, Tammy (I did not catch her last name) and Tracy Williams. I had some concerns about my vehicle, these women took my concerns, documented them, and relayed them to the technician. This team of three including the technician did a great job with keeping me in the loop about my vehicle, understood my concerns, checked out my vehicle, found some stuff, and I am happy with the resolution. I felt welcomed, heard, understood, and not only that, a peeve of mine that they definitely soared...the interior of my vehicle was kept clean in the process!) I absolutely enjoyed my experience at Monroe Nissan. This crew, definitely is a game changer for me, Great Service, Great Attitude, Complete Care, Professionalism, Kindness, and Understanding. I will be returning my business back to Monroe Nissan! To add, These two women have been by far awesome, not only that, all the other members of the service team/sales/customer service were just pleasant and kind! It makes a big difference!

It is nice to know I never have to shop dealers. - Victor

It is nice to know I never have to shop dealers. Exceeded all expectations. An easy and enjoyable experience from the sales team to the super efficient finance offc. In and out lickety split and over the moon with my new Frontier.

Fast and efficient service. - Bob

Fast and efficient service. Work was performed in a timely manner. Staff were very friendly.

The team has always been very helpful any time I had - Maria

The team has always been very helpful any time I had questions. Dealership is pretty clean

Lindsay is always polite and professional she got me in - eric78hd

Lindsay is always polite and professional she got me in for my oil change and out in a timely manner

Friendly and engaging salesmen. - 54Rogue

Friendly and engaging salesmen. Dealership is well organized and spotless. I do wish the process could be streamlined. It was pleasant but longer than I expected.

Went to get a deal and got a fair deal on my trade - Manic

Went to get a deal and got a fair deal on my trade vehicle toward purchase

Great, knowledgable, helpful, and patience! - janelletmorrison

Great, knowledgable, helpful, and patience! I’m very pleased with my experience! I will be back!

Had amazing customer service with Ronald Pacheco he has - Deborah Little

Had amazing customer service with Ronald Pacheco he has very nice personality and was easy to talk to would 100% recommend.

I’ve maintained maintenance here for years and never had - HarrisO23

I’ve maintained maintenance here for years and never had any issues until recently. My Check engine light came on and I called the dealership prior to taking my car to make sure my warranty is still active which I was told it was. I get to the dealership only for the service manager to tell me my warranty has expired, which wasn’t true. Nissan Consumer Affairs confined my warranty was active. We worked through it, I took my car back. However, my issue wouldn’t be covered by my warranty but by my insurance , which we didn’t know the issue prior to misinformation of my warranty . I’ve had my car for 5yrs, purchased it from here. My engine cover was removed and I went back to get it only for them to tell me my car never had an engine cover because they looked at another car of the same year that doesn’t haven’t one. That car has nothing to do with mine. I’ve had my car for 5yrs and know for a fact that there has always been an engine cover . They told me my 2020 Sentra never had one. Excuse me, you have looked under my hood maybe once or twice compared to me having the car for 5yrs. The audacity to ask me, if I had an engine cover where would it go, is it bolted or clipped in? Clearly the bolt and engine cover is missing. It was an insult to tell me I’ve never had an engine cover , the same cover I’ve been looking at for 5years. The same service manager who told me my warranty expired was the same person who said I never had an engine cover. He was wrong about my warranty and just as wrong about my engine cover as well. I just wish they would own up to removing my engine cover and losing it instead of basically calling me a liar. I just want my engine cover replaced.

In my 40+ years of buying cars for myself and my family, - kzmom

In my 40+ years of buying cars for myself and my family, this was the BEST car buying experience ever. Jordan, the sales rep, was a straight-shooter. Not only was he honest, he didn't play games, and he treated me with respect. He answered every question with a smile and took me seriously ... no matter how many times I asked or how many questions I asked. The finance guy, Eli, explained everything well and had the entire process stream-lined so it didn't take forever. Michael, the manager, came into the office, sat down and visited, and explained his philosophy of great customer service - which he lives and inspires his team to carry you. I felt seen, heard, and appreciated. Capital Nissan has a great team and great products!

Nissan of Shelby went above and beyond. - bridgescarla75

Nissan of Shelby went above and beyond.... Lynn introduced me to Breon sitting down with Breon for what seemed like 5 minutes here comes exactly what i told him I wanted... JC I GOTTA GIVE IT TO YOU WITH THEM NUMBERS I WASN'T GONNA GET IT ANYWHERE ELSE FOR THAT PRICE.... I highly recommend if you need a vehicle get in touch with Breon he will get you what you want....

Great service Not pressured Very Happy with my purchase - sugargeorge321

Great service Not pressured Very Happy with my purchase from Jimmy Ballew And all staff

After 4 attempts on buying an Ayria, it didn’t work out - BLURAYKING

After 4 attempts on buying an Ayria, it didn’t work out and they decided not to match 4 other dealerships on my trade in. Sale was lost over $1000 they refused to match. The salesman Perry Flythe did a fine job but dealership dropped the ball and Taryn Bordanaro disappointed me on what could have been a sale. She knew my name every time I came there.

Excellent work, everything was put out in a way that - ianjharwell

Excellent work, everything was put out in a way that anyone could understand. Unbelievable friendly and helpful

Purchasing the car was great! - danamcneal

Purchasing the car was great! Dealing with the service manager Dennis and their Branch Manager Ty was a waste of my time. Management on the service side operates unprofessionally, relaying on the "good old boy" system rather than holding individuals accountable for their actions. They prioritize protecting their own. Disappointing experience!!!

My experience at Carolina Nissan in Burlington, NC this - melchor1106

My experience at Carolina Nissan in Burlington, NC this morning - 12/12/24 I took my ‘24 Nissan Frontier in for its first service. I arrived for my appointment, pulled into the receiving bay, explained who I was and why I was there. A man (Phillip?) greeted me, took my fob, and showed me to the waiting area. The waiting area was clean, bright, and full of things to keep a waiting customer occupied. There was coffee, doughnuts, a BIG TV, and even free video games. As I waited, Phillip text me to say I could contact him with any needs/questions I may have during my service visit. After about an hour, my truck was ready. Oil change, tire rotation, chassis lube, etc. was all it needed. I was pleasantly surprised that the service was free, as it was included under the extended warranty and service plan I bought from Nissan when I purchased my truck back in June. (I purchased from Carolina Nissan) It was a fine experience and I had no trouble at all. I saw none of the negative things people are saying in these reviews.

Purchased a new truck from the dealer and had accessories - John

Purchased a new truck from the dealer and had accessories installed on it. Reed and is staff did a professional job. It really makes the truck stand out. Thanks so much, we will be back.

Back in April we bought a Ram Laramie from Michael Jordan - tiffanyelissamitchell

Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar.

Our family purchased a car today with the help of hector - Mazziearchaga

Our family purchased a car today with the help of hector Ortiz. He was very helpful and super friendly! I definitely recommend for anyone who is looking to purchase a vehicle :)

This was the easiest auto purchase I've ever made. - bharris2382

This was the easiest auto purchase I've ever made. I've always hated car dealerships because of how complicated the process was. Lonnie, Christine, and the finance team made it simple and it was top knotch!

I can not say enough great things about Crossroads - Doodles

I can not say enough great things about Crossroads Nissan! The employees really care about customers and go over and above to provide good customer service. Martin takes care of my car and on my most recent visit to the service department made sure I knew that my tires were nearing the time of replacement. He provided me with a few quotes and I am grateful to have time to prepare for this expense. As always, service was completed quickly and with a smile! Thanks Martin!