Flow Nissan Of Fayetteville

I cannot say enough great things about the team at Flow Nissan, especially Robyn, the General Manager. She spent over 4 hours working with us to make sure my elderly aunt was able to get the car she wanted Nissan, especially Robyn, the General Manager. She spent over 4 hours working with us to make sure my elderly aunt was able to get the car she wanted. What really stood out was that Robyn didn’t just treat this like a sale she actually listened and cared about what my aunt has been through after losing her husband and recently totaling her car. Robyn worked incredibly hard and kept us informed the entire time. We were in the dealership until almost 9 PM, but it was completely worth it because we walked out with the exact car my aunt wanted. Seeing the smile on her face meant everything honestly, I haven’t seen her smile like that in over 8 years. Robyn, thank you so much. The way you celebrated with us at the end felt like your own family member was getting a car. You’re the best and definitely deserve a promotion just saying! I also want to give a huge shout out to Kelly Monroe, the salesman. He was absolutely awesome and made sure my aunt was able to sit in multiple vehicles so she could find the one that felt right. It was hot and sunny the day we came, but Kelly never rushed us. He stayed patient and consistent, making sure my aunt could look at and touch every vehicle she was interested in. And finally, Luke, the Finance Manager, was fantastic as well. He walked us through the warranty packages that actually made sense for my aunt, instead of just trying to sell everything. That honesty and transparency meant a lot. The entire team was amazing, and I would absolutely drive back to this dealership for any future car needs. And just FYI… I’ll be back one day for a **Dodge Charger SRT Hellcat Scat Pack 😄 I know it’s a nissan dealer, but if y’all get one let me know. Another thing worth mentioning this was the first and only dealership we visited, and we didn’t need to go anywhere else. That says everything about the level of customer service and care we received. Thank you again Robyn and the entire team at Flow Nissan of Fayetteville, NC. We truly appreciate everything you did for my aunt. We will definitely be back! More

I had an excellent experience purchasing my new car. Mr. McAllister was outstanding—professional, knowledgeable, and very attentive throughout the entire process. He made everything smooth and stress-fr Mr. McAllister was outstanding—professional, knowledgeable, and very attentive throughout the entire process. He made everything smooth and stress-free. I truly appreciate his exceptional customer service and would highly recommend working with him. 🚗✨ More

bought new versa 2 weeks later still missing extra key plus vehicle had a razor blade on seat left behind by detailer that i did not see after driving home, plus vehicle had a razor blade on seat left behind by detailer that i did not see after driving home, More

I had a good experience at this location. Chris Declue was our salesman. He was vey professional and helpful with the purchase process f our new Murano. Chris Declue was our salesman. He was vey professional and helpful with the purchase process f our new Murano. More

I’ve maintained maintenance here for years and never had any issues until recently. My Check engine light came on and I called the dealership prior to taking my car to make sure my warranty is still active any issues until recently. My Check engine light came on and I called the dealership prior to taking my car to make sure my warranty is still active which I was told it was. I get to the dealership only for the service manager to tell me my warranty has expired, which wasn’t true. Nissan Consumer Affairs confined my warranty was active. We worked through it, I took my car back. However, my issue wouldn’t be covered by my warranty but by my insurance , which we didn’t know the issue prior to misinformation of my warranty . I’ve had my car for 5yrs, purchased it from here. My engine cover was removed and I went back to get it only for them to tell me my car never had an engine cover because they looked at another car of the same year that doesn’t haven’t one. That car has nothing to do with mine. I’ve had my car for 5yrs and know for a fact that there has always been an engine cover . They told me my 2020 Sentra never had one. Excuse me, you have looked under my hood maybe once or twice compared to me having the car for 5yrs. The audacity to ask me, if I had an engine cover where would it go, is it bolted or clipped in? Clearly the bolt and engine cover is missing. It was an insult to tell me I’ve never had an engine cover , the same cover I’ve been looking at for 5years. The same service manager who told me my warranty expired was the same person who said I never had an engine cover. He was wrong about my warranty and just as wrong about my engine cover as well. I just wish they would own up to removing my engine cover and losing it instead of basically calling me a liar. I just want my engine cover replaced. More

Kevin, was a very good sales person, he was very helpful with the things that I needed to know, the sales transaction was very smooth all sales men should have his personality... with the things that I needed to know, the sales transaction was very smooth all sales men should have his personality... More

Good day to all I am feeling great today and will love to leave this positive feedback from flow Nissan of Fayetteville NC. I am the owner of a 2018 Nissan Titan truck from which I did not purchase from to leave this positive feedback from flow Nissan of Fayetteville NC. I am the owner of a 2018 Nissan Titan truck from which I did not purchase from them by the way. I had my transmission go bad and will have a delay when going into reverse after taking it to Flow Nissan for an inspection on the vehicle. They told me that I’ll have to pay $6018 for parts and labor for brand new one after they directed me to Nissan corporate which I intern called and told him the problem that I am having with the Transmission Corporate took about a week and then told me that they would cover 90% of the cost. I am feeling great because today I got the phone call. My bill is $688. Thanks to jenna that works for Flow Nissan and Luis. The mechanic I saved over $5500 And they updated me every step of the way I just want to say thank you all who had a part in fixing my truck and making another customer happy More

Worst of the worst ! Car Buying was Horrible ! We were forced to go to a close dealer due to car Being Totaled ! All Service Purchace ! 1st oil chang , 900 am Appointment Car Buying was Horrible ! We were forced to go to a close dealer due to car Being Totaled ! All Service Purchace ! 1st oil chang , 900 am Appointment , over 1.5 hour wait for a simple oil change ?? xxx ?? Total Garbage ! We are considering Driving the 2.5 Hours and Traiding it in Newburn Nissan ! What a Joke of a Dealer ! STAY AWAY ! More

👎👎👎👎👎Auto service department. .... no words can describe how I feel leaving this place. I'm better off going elsewhere... not worst it! .... no words can describe how I feel leaving this place. I'm better off going elsewhere... not worst it! More

Dominique at Flow was excellent. He gave great customer service and took care of everything. I recommend him to anyone looking for a new vehicle. Flow is the r place for your automot He gave great customer service and took care of everything. I recommend him to anyone looking for a new vehicle. Flow is the r place for your automotive needs More