I recently submitted a review on a vehicle I purchased - tyronemoore311
I recently submitted a review on a vehicle I purchased here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warranties etc are great to have in situations such as mine .
Once any incurred damages and losses have been covered , the unexpected question is . " where will I get money for another vehicle " ?
I instantly called Nissan South and asked for Mr .Nails . I explained my situation to the teller and what it was I needed information about . After a brief hold , she explained that Mr. Nails was not available and would let him know about my situation .
Mr. Nails returned my phone call later that day . ( " Are you ok " ) first words from him . I never mentioned year , make or model to the teller . To my surprise , after assuring I was well , " Lets forget about the 2020 Nissan Murano " insisting I come see him today . Regardless of what concerns I had or my fiance's on hand , Mr. Nails was sure I had coffee , refreshments and great customer service . Without fumbling on his words , once again , I drove away in a new truck . Taking into consideration that I have kids , he was sure my options included room for them .
He also took time to insure any concerns regarding GAP or extended warranties on my previous vehicle were clearly explained . Such a wonderful and patient finance department . Kindness , honesty , consideration , hospitality , clean establishment etc is what we as customers expect . It can be scary to actually get it all at once . Mr .Nails thanks so much to you and your wonderful dedicated team .
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