Town Center Nissan

Turnaround was quick & efficient. Service Advisor was prompt, attentive & communicated Service needed in a timely & professional manner. Service Advisor was prompt, attentive & communicated Service needed in a timely & professional manner. More

The first time the car was in the shop it was returned to me repair lasted until I almost got to street before the problem came back. Second time problem seems to be corrected. me repair lasted until I almost got to street before the problem came back. Second time problem seems to be corrected. More

As of right now, I would not recommend this service department. Eddie was professional, courteous, and easy to work with throughout the process. Unfortunately, my overall experience was disappointin department. Eddie was professional, courteous, and easy to work with throughout the process. Unfortunately, my overall experience was disappointing. I brought the vehicle in for an auto start/stop system failure along with several related issues, including cruise control becoming unavailable. After the repair, I drove the vehicle for approximately two hours before the warning lights and error messages returned. I attempted to contact the dealership several times and left voicemail messages, but I never received a response. Based on the quick return of the same issues, it seems the trouble codes may have simply been cleared rather than the root cause being properly diagnosed and repaired. I am planning to drop the vehicle off again on Friday for further evaluation. Since this is a company vehicle, frequent service visits are difficult and disruptive. I'm hopeful that this time the problem will be thoroughly diagnosed and resolved correctly. More

One of the main reasons I go back is because of the service I received from Brandi. I’ve been going there for years and she is outstanding and so is the work they do. service I received from Brandi. I’ve been going there for years and she is outstanding and so is the work they do. More

My service advisor was Jorge A. Who was excellent. I have been to to Cobb Parkway .location and was not happy with their customer service at all. I will be returning to the Town Who was excellent. I have been to to Cobb Parkway .location and was not happy with their customer service at all. I will be returning to the Town Center Nissan for future work on my Nissan Murano. S.H. More

Excellent service from start to finish! Everyone was professional, courteous, and respectful of my time. They handled the recall on my Nissan Rogue efficiently and made the entire process s Everyone was professional, courteous, and respectful of my time. They handled the recall on my Nissan Rogue efficiently and made the entire process smooth and stress-free. It's refreshing to receive such great customer service. I highly recommend this dealership! More

Being an older gal I find refreshing to have such nice people in the service department - willing to help and answer questions. people in the service department - willing to help and answer questions. More

I came in for my oil change in June. When I received my multi point inspection I was advised that my rear brakes needed attention soon as they were at a 5. Front brakes were at an 8. I r When I received my multi point inspection I was advised that my rear brakes needed attention soon as they were at a 5. Front brakes were at an 8. I received a coupon in the mail so I called to make an appt to have the rear brakes replaced while I could get a discount on the service. The morning I arrived for my appt Jorge was the one who checked me in. Let me just say he was very friendly and pleasant to deal with! He advised that Ken would be my advisor since he was the one who scheduled my appt the day before. Jorge did stamp on my paperwork that I would be “waiting” at the dealership for the work to be completed. I watched him do this mind you. So as I’m sitting in the waiting room waiting for the work to be completed I received a call from the dealership number. I answer and it’s Ken telling me my rear brakes don’t need to be replaced. So now my rear brake are at a 7 when just last month they were at a 5, and my front brakes are now at a 6 but last month they were at an 8. I may not know a lot about cars but the math just ain’t mathing here!!! He proceeds to ask me if I have been having any issues and I did advise that I hear a little scrubbing in the rear when I back up. So he says they can smooth out the brakes front and rear and it should last me another 25k. Once the work was completed I get a text message that my car is ready to be picked up and that the dealership is open until 7. Mind you I have been in this waiting room the whole time! So the only people I had any direct contact with this day was Jorge who was very pleasant when getting me checked in, and then the very nice lady who was checking people out. My advisor Ken never came in that waiting room and spoke to me in person about my car, never came and got me once my car was ready, nothing! And on top of that I still feel like something somewhere is amiss because the brakes don’t go from being a 5 back to a 7! It don’t work like that so either someone doesn’t know what they are doing when they are doing the inspections, writing down wrong information, or something. This is probably the worst customer service I have ever received out of all my times dealing with Town Center Nissan. I am highly disappointed. More