I always have a good experience going to Lexus in - jdamavandi
I always have a good experience going to Lexus in Woodland Hills, with excellent service and friendly staff. I did not have good service this time from one of the service consultants. I took my car the first time, and I know his first name was Dan. I have an issue starting the car sometimes, so I had it checked, and the mechanic said there is nothing wrong with it. He said it might be you who's starting the car. I've been driving my car for three years without any issues, so I took the owner's word for it and drove away. Two laters i had to try three time before i started the car and it was about 3;30 when i drove in and talked to Dan Friedman, he said there is nothing he can do as it is friday and everybody is going home and i told him to please can i leave the car and you can check it in the morning and let me know. He replied, "No, I mentioned to him I have surgery on Monday and I need the car to drop off at the hospital and back. You know what he said?" (Then comes when you are done with your surgery).
I approached a charming gentleman at the next booth and explained my situation, requesting supervision. He immediately offered to check my car without any hesitation.
Meanwhile, I spoke with the supervisor, a charming gentleman, and he said, "No problem, we will keep your car and let you know in the morning." This is considered a good service. Sergio Ramirez goes well beyond to help me. Thank you, Sergio, and of course, the supervisor, whose name I unfortunately forgot. The next day Sergio called and said your car is ready. The battery issue has been resolved, and I'm really appreciative of them.
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