Lexus Santa Monica

Typical amoral car lot. Inquired about a used '23 Lexus RX350 w/Paul Pourhashem. Several conversations via text- I made 2 offers that went nowhere. Finally got an "out the d Inquired about a used '23 Lexus RX350 w/Paul Pourhashem. Several conversations via text- I made 2 offers that went nowhere. Finally got an "out the door" price based on the advertised price that eventually included more than $3,000 in bogus, unadvertised, dealer fees. Paul was of no help- only offered I should look for a cheaper car. A few days later the price of the car was reduced $500. I submitted an online purchase agreement Sunday morning (4/12/2026- using their Lexus Monogram program) that came back with an out the door price that made no mention of the extra $3,000 in dealer charges. I fully intended to buy the car at the price Lexus of Santa Monica provided on-line. Will (Rivera?) some kind of a manger, then called me this morning and said the extra, advertised charges are made by ALL Lexus dealers. I protested and said that wasn't true. I got a quote from Lexus of Riverside and there were no unadvertised, extra dealer charges. Will then said, and because of my threatening to leave a bad review, they would not sell me the car. Well, here is that bad review Will. Will also told me my Costco Auto Buying Service number was no good, as Costco's participation only applies to new cars. That is a lie as well, Costco's Auto Buying program applies to pre-owned cars as well. I've been on this planet 65 years- just when I think mankind can't sink any lower comes Paul and Will of Lexus of Santa Monica. God help us. More

Bought a 2020 Lexus RX350 from them in December 2025. Staff seemed to be friendly but once the purchase was completed....They all Ghosted me! Don't expect any customer service from this dealer. All I w Staff seemed to be friendly but once the purchase was completed....They all Ghosted me! Don't expect any customer service from this dealer. All I was asking for, was a $40 emergency key that was missing when I bought the car. Called and left messages all the way up to and including the GM. No response, no reply NADA. Ghosted! FYI I finally went to my local ACE hardware and got the key. $40. More

BUYER BEWARE! !! All the things you hear about and hope don’t happen when working with dealerships happened when buying my Lexus from Lexus Santa Monica dealership. !! All the things you hear about and hope don’t happen when working with dealerships happened when buying my Lexus from Lexus Santa Monica dealership. Given lots of attention and calls when considering purchase then, once paperwork is signed, zero follow up. Customer service is disappointing, felt sucker punched in gut having just paid a huge amount for my car, and overall incredibly frustrating experience. Bought brand new 2024RX+ in first week of May, 2024. Paid full price plus additional $3k dealership required paint and interior protection options. Signed paperwork with 4 miles on it. Had ahipped to Oregon and arrived with 56 miles on it and a door ding type of dent on front passenger side. Transport driver provided pic of car with dent from pick up at dealership. I called immediately and spoke to Naz the sales person who reassured me that they would take care of it. No contact from them for 6 weeks! I called and left messages, tried to contact managers by phone and email…no response. 2 months in I call, Naz answers. Told to get estimate and let them now how much and they will take care of it. I do that. EST is $208. Again radio silence! Another month goes by and I get Naz on phone. She says that her manager won’t let them pay for the whole amount. WHAT!!! That they will pay for half of the amount and I will need to file a report with the transit company so that they learn to be more responsible when picking up car and doing inspection. 😳 😡 as if I haven’t been patient enough or put in enough effort getting them to do anything!!! So not worth the frustration! EXTREMELY POOR CUSTOMER SERVICE….especially by MANAGERS!!! To this day, I have received $0 reimbursement. While I do love my Lexus, and I swear by our LEXUS Dealership in Eugene, I would not work with Santa Monica Lexus again. More

This dealership uses bait&switch technic please be aware of it! Do not trust this people starting with sells personal ending with finance department. Recently I bought my car from this dealer and they force of it! Do not trust this people starting with sells personal ending with finance department. Recently I bought my car from this dealer and they forced me to sign a contract 3 times! Three different time they invite me to sign a contract! Nonsense! Will hire an attorney to deal with them! More

Enrique Carvajal was the most amazing sales consultive I have ever had the pleaser to deal with. Enrique treats you like he's selling a car to his Mother. There was not a question he could not answer. Took have ever had the pleaser to deal with. Enrique treats you like he's selling a car to his Mother. There was not a question he could not answer. Took as much time as I needed and I never felt like I was rusher or pressured. Do yourself a gigantic favor and go and see him first, there will not be a need to go anywhere else. Santa Monica Lexus should thank their lucky stars he is in their dealership and not one of their competitors. More

This dealership is awful. My car’s paint was damaged by Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is now corroding and the paint has come off. They will not take responsibility and fix their mistake. Really disappointed with the customer service, quality of maintenance, repair and service! It is not up to luxury car standards and an embarrassment to the Lexus name. More

Purchased vehicle over two months ago. Feel swindled. Was believed to be a 2k rebate with first month drive off. Signed drive off. Two months later started receiving calls about additional 2k needed f Was believed to be a 2k rebate with first month drive off. Signed drive off. Two months later started receiving calls about additional 2k needed for the lease. Was given the contract again and shame On me did t see they had manipulated an additional 2k into deal using rebate and wanting 2k. My bad I signed it. I will pay it but be very careful with this stealership. Tried to contact the sales manager that made the deal. He didn’t speak to me transferred me to to the finance guy. Done with this place. Don’t want to talk about it even to explain. Will pay what I owe but will never refer or would want anyone to go through this. Terrible feeling. I also would not work with sales person Tracey Tackett. Will waste your time. Brought back flashbacks of old days slick sales guy that doesn’t listen to you. Especially do t make a drive for a deal here. I don’t believe you will end up with what you want. Plenty of other dealers to take your money without the worry of a cal two months later . More