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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,480 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,480 Reviews of Volkswagen of Downtown Chicago - Service Center
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December 24, 2024
Can’t imagine a worse experience. After purchasing 4 new cars from this dealer in the past 10 years, was treated like a jerk. Swore them off for life! Walked straight into McGrath and After purchasing 4 new cars from this dealer in the past 10 years, was treated like a jerk. Swore them off for life! Walked straight into McGrath and purchased a new car on 12/20/24. More
by JOHNSTOOPS
Verified CustomerEmployees Worked With
December 23, 2024
Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More
by Penelope
December 21, 2024
Professional customer service with qualified technicians. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. More
by albertoferrari
Employees Worked With
December 21, 2024
It is always a pleasure to visit the dealership, and see the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone i the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone is always rushing you. Honesty and integrity are the reason I will always go back! More
by NIUFREAK
Employees Worked With
December 20, 2024
The Dealer ship was very well kept. Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the garage sine both ends of the alley was blocked. Thanks I’ll see you again! More
by Mzmontrice
Employees Worked With
December 19, 2024
always so quick to get me in and extremely helpful and accommodating! would highly recommend! accommodating! would highly recommend! More
by sabumaizer
December 19, 2024
The customer service was great! I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a wom I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a woman who was helping me, as a woman it can make you feel more calm about everything. More
by Ruthiekrech
Employees Worked With
December 18, 2024
Service was great and very helpful on answering questions I had about up coming service. I had about up coming service. More
by sgeo1278
Employees Worked With
December 18, 2024
Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. and satisfaction from direct contact, Luis Tinoco. More
by tlee
December 17, 2024
Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were available and they did the repair. Very happy it was done before my road trip. More
by JRSNOW818
