Volkswagen of Downtown Chicago

Melissa was very nice! However, things were very slow at the dealership. The financing process was very lengthy and we spent hours waiting. The building and amenities were However, things were very slow at the dealership. The financing process was very lengthy and we spent hours waiting. The building and amenities were nice, but having to wait for hours was very inconvenient. No fault of Melissa. More

I had a great experience working with Luis Torres at Volkswagen. From the very beginning, he was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer Volkswagen. From the very beginning, he was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer all of my questions—no matter how many I had—and made sure I understood every step. Luis showed me multiple options and never made me feel pressured. Instead, he really focused on helping me find the car that was right for me. What I appreciated most was how committed he was to making sure we reached a deal that I felt happy and comfortable with. His professionalism, honesty, and dedication truly made the experience smooth and enjoyable. Buying a car can sometimes be stressful, but Luis made it easy and even fun. I highly recommend working with him if you’re looking for someone who genuinely cares about helping you find the right vehicle. More

Emre was very professional and answered all my questions about the vehicle I purchased. Was very knowledgeable about the vehicle. I would definitely refer him to a family member or colleague. Thank you ag about the vehicle I purchased. Was very knowledgeable about the vehicle. I would definitely refer him to a family member or colleague. Thank you again for a smooth transaction. More

Very personable and will help you find the right fit for you. Thank you Ms. you. Thank you Ms. More

Do not recommend. Not customer focused. Disillusioned and disappointed by their tactics. Fianance department lies. Not customer focused. Disillusioned and disappointed by their tactics. Fianance department lies. More

Melissa was great. She was attentive and went out of her way to provide excellent service. She was attentive and went out of her way to provide excellent service. More

I had such a great experience with Tyler here . . she called me to upgrade my car and she made it super easy! Left with a 2026 VW Tiguan so happy! . she called me to upgrade my car and she made it super easy! Left with a 2026 VW Tiguan so happy! More

I had a great experience working with my salesman Luis, during my recent visit to the dealership. From the moment I walked in, he was welcoming, professional, and extremely knowledgeable about the vehicles during my recent visit to the dealership. From the moment I walked in, he was welcoming, professional, and extremely knowledgeable about the vehicles I was interested in. He took the time to answer all of my questions thoroughly and made sure I understood the features, pricing, and options without ever making me feel pressured. More

Always a pleasure working with Angie. She is always going over and beyond and is appreciated. She is always going over and beyond and is appreciated. More

The disaster started on February 21, 2026, when I had an appointment for an SOS emergency light on the dashboard of my brand new 2025 Volkswagen Tiguan with only 4,800 miles on it. Dave Moore was my service appointment for an SOS emergency light on the dashboard of my brand new 2025 Volkswagen Tiguan with only 4,800 miles on it. Dave Moore was my service advisor (very respectful and helpful). I was told they were going to inspect my vehicle to determine the root of the problem because this has been a common issue lately with Volkswagen vehicles. My appointment was at 7:40 a.m. I handed over my keys and checked in and was told it would take roughly 2–3 hours. At 11:00 a.m., my service advisor came into the waiting area and kindly apologized for the wait. He stated that the technician would have to go behind the bumper to access a sensor and that it would be another two hours. At 1:30 p.m., Dave Moore informed me they had found the problem, ordered the part, and it would arrive at the dealership within two days. I work Monday through Friday and get off in the evening, so I scheduled my follow-up appointment for February 28, 2026. I arrived at 7:30 a.m., checked in, and was told it would take about two hours to complete the service. At 11:00 a.m., Dave Moore came into the waiting room and informed me that he had spoken to the technician and they hadn’t even touched my vehicle yet. He said the technician “forgot” and didn’t realize I was waiting. I was the first person at Volkswagen Downtown to receive service that morning, yet people who arrived hours after me had their cars completed and gone while mine was forgotten. I asked to speak to the manager, and Dave Moore directed me to Service Manager Fred Borek. I explained my frustrations, and he had the most distasteful attitude and demeanor I have ever experienced. He was extremely dismissive and spoke to me as if he didn’t care and just wanted me out of his office. Fred Borek tried to justify my car not being serviced by making excuses, stating, “On Saturdays we’re short-staffed, and technicians have to call and wait on the line for service.” My service advisor, Dave Moore, stepped in and clarified that the technician admitted he forgot about my vehicle and didn’t realize I was waiting. Fred then tried to cover for the technician instead of taking accountability. When I asked Fred Borek for his business card, his entire attitude changed. He suddenly asked if there was anything not included in my car package that I would want (something he should have offered from the beginning). Now all of a sudden, he was “nice and understanding.” This manager treated me so poorly that my husband had to call the dealership. This place is awful. I wouldn’t recommend it to anyone not even a dog. The managers seem to be there just to collect a paycheck, and the technicians appear lazy and careless. However, Service Advisor Dave Moore is phenomenal. At both appointments, he made sure I was taken care of and even offered lunch and a ride. I have owned plenty of cars and visited many dealerships, and this was by far the worst experience I have ever encountered. Life is already hard it doesn’t cost anything to be kind. My husband and I will be pursuing this issue further. Stay far away from Volkswagen Downtown. You spend your hard earned money, and they act as if they’re doing you a favor. 0000000/10 — DO NOT RECOMMEND. You’ve been warned. More