Volkswagen of Downtown Chicago

I took my car in for a warranty repair and it came back with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the repair I noticed a scratch in leather on the steering wheel which was in close proximity to the repair. I immediately notified the service center. They asked for pictures then said they would 'make it right'. They had a leather repair person refinish the wheel. This got black gunk all over the the wheel, including non-leather surfaces. In addition, the scratch was not fixed. I notified them, they asked for pictures, I sent, they said they would 'make it right'. They cleaned the black gunk off but refused to replace the steering wheel ($600) to resolve the scratch. They claimed it wasn't them that caused the scratch. This process took months. The service intake process includes taking photos of the vehicle exterior. I asked to see these pictures, hoping to maybe see the scratch area through the window. After numerous attempts, the photos have been sent. I have no proof they caused the scratch but it's the only blemish on the entire interior and I've noticed smaller food or snot related blemishes on the wheel many times which were all easy to remove - so it's not like I don't notice these things quickly. Of the 25 years I've been driving, I've never had a scratch in my steering wheel like this. If they never intended to resolve the wheel, why waste all my time with the runaround with repeated unanswered calls, texts, and why ask for all the photos? Since the repair, they have solicited a dealer review many times despite knowing all of the above. Considering the mistakes made during the actual repair, the scratch, the runaround, the refusal to repair or provide what little evidence they have, and the pestering for a review, one start seems warranted. More

It's mice and clean. No one comes to check on you and you have to go to them to find information about your vehicle. They Never have loaner cars. I had a issue with rem No one comes to check on you and you have to go to them to find information about your vehicle. They Never have loaner cars. I had a issue with remote starter and all of a sudden it's working. They tell me I was doing something wrong. Really I've had car over 3 years I know how to start remote starter. More

Great customer service and repairs were made in a timely fashion. I love VW Downtown!! What a warm and friendly environment. I live near Beverly, Chicago area and I drive past two VW nearby dealers (Oaklawn fashion. I love VW Downtown!! What a warm and friendly environment. I live near Beverly, Chicago area and I drive past two VW nearby dealers (Oaklawn & Tinley Park) to drive to this location. Keep up the great work!! My Service Advisor Heberto Delgado provides impeccable customer service and advice. My Beetle and I really appreciate you. More

Buying a car was an easy process. Avery was great and helped explained everything to us and got the deal we wanted. Avery was great and helped explained everything to us and got the deal we wanted. More

Great help. Quickly addressed my issue and went above and beyond. Recommend to anyone here Quickly addressed my issue and went above and beyond. Recommend to anyone here More

Stated incorrect issues with my car when I take my car into a different VW dealership for every 6 month maintenance. I won’t be back into a different VW dealership for every 6 month maintenance. I won’t be back More

Celia is just amazing! Very transparent/ knowledgeable./ helpful . Had an amazing experience with her Thank you. Very transparent/ knowledgeable./ helpful . Had an amazing experience with her Thank you. More

Fred was so helpful, patient and was able to explain the problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. More

Very well appointed and maintained. The staff is always friendly and very cordial. Always a great experience. The staff is always friendly and very cordial. Always a great experience. More

Luis is awesome, great service provided a loaner for me to get around while vehicle was in service , always kept me updated with my vehicle. Thank you to get around while vehicle was in service , always kept me updated with my vehicle. Thank you More