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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,042 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,042 reviews

June 15, 2025

Fernando is amazing & helped me with everything ! Really appreciate all his help during this time ! More

by Biancailbuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 15, 2025

Making appointments is always super easy, the people are very helpful and service is usually finished pretty quickly More

by xelo1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 14, 2025

Ahad was really helpful. Bought a brand new Tiguan with deal I was looking for More

by mglusala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 14, 2025

I think it's rude to call anyone house before 8 o'clock I think it's rude to call anyone house before 8 o'clock especially in the weekend More

by TERRELL.MITCHELL89
Recommend Dealer
No
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June 14, 2025

The dealership didn’t finish putting in the rest of the screws for the undercarriage part (splash shield) in my car. So now, when I go above 65 mph, the shield slaps against the bottom of my car and makes More

by bbell824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Bode
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2025

Mohammed was an honest and reasonable salesman who helped me get into the car I needed. More

by JamesJezierny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

June 12, 2025

Jimmy was great and very helpful! He is very knowledgeable and helped me feel more comfortable making this purchase More

by Bertuccijoseph92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 12, 2025

Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 12, 2025

Only two complementary oil changes. Not a good selling point for reinvestment, we’ll look at other dealership when it’s time for a trade-in More

by DREED1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Hello Mr Reed. Please give me a call when you get a chance. I would like to see if there is any way we can qualify you for any additional VW Cares. For the record, the 2 you receive are from VW. My store is one of the very few that is signed up for 3 free VW services. No store was able to elect to do more than this so we will be your very best option for complimentary included services with your purchase. There are several Reeds in our system and I do not want to look at the wrong vin. Please reach out to me so I can see if there is anything more I can do. My direct line is 312-628-4830. Thank you, Mike

June 12, 2025

Jonathan Oomana was great support with our purchase! He is great took good care of us and got my wife the car she was looking for. More

by Danna Herrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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