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Volkswagen of Downtown Chicago
Chicago, IL
3,173 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,173 reviews
November 08, 2025
Great working with Fernando on my battery replacement for my VW Key Fob. Appreciate the help. my VW Key Fob. Appreciate the help. More
by Redcard
November 07, 2025
Terrible service. PERIOD. I had nothing but trouble when working with this dealership and Micheal was the worst person of all to deal with. I will never own anothe PERIOD. I had nothing but trouble when working with this dealership and Micheal was the worst person of all to deal with. I will never own another VW after my experience with him and his dealership. More
by JS
Employees Worked With
November 07, 2025
Great job by service team got me in and out very fast. I will be back I will be back More
by luis.melendez
Employees Worked With
October 28, 2025
Fernando was fantastic helping me out today. Incredibly helpful and fixed my problem immediately! Thanks so much! Incredibly helpful and fixed my problem immediately! Thanks so much! More
by allegramunoz
Employees Worked With
October 25, 2025
Melissa was super sweet and very informative about the Tiguan we were looking at. Would love to work with her again when we get another VW in the future! Tiguan we were looking at. Would love to work with her again when we get another VW in the future! More
by brauska
Employees Worked With
October 22, 2025
Buyers Beware: This dealership has horrible sales tactics. My car was priced at $46,000 and they insisted that I had to pay for their extended warranty, perma plate, and a prep and delivery fee. Mind tactics. My car was priced at $46,000 and they insisted that I had to pay for their extended warranty, perma plate, and a prep and delivery fee. Mind you, dealerships typically never charge this, so I would run. FAST. The 3 extra fees totaled to be $2,354 added to my out the door price with no negotiation. I decided that since I still wanted the car, I would just go to my local credit union instead, so I called Luis back and told him to take all the fees off and just give me the out the door price and he mentioned they couldn't do that because it would affect how he was paid out. Eventually he did say that he could take it off, but it would be added onto the out the door price of the car which increased it beyond $46,000. This dealership has no integrity and is as sleazy as they come. Would not recommend ANYONE coming into this dealership. More
by cjason0926
Employees Worked With
October 21, 2025
It’s been a great experience when i came here for repairing and inspecting my car. repairing and inspecting my car. More
by wyw0228
Employees Worked With
October 20, 2025
I visited the parts department today and Fernando was very helpful and courteous. It is always a pleasant experience at this facility. A+ very helpful and courteous. It is always a pleasant experience at this facility. A+ More
by PEBINION
Employees Worked With
October 10, 2025
Melissa was amazing! This was my first time buying a car and she explained things perfectly while being honest and respectful. She was great and got me a really great dea This was my first time buying a car and she explained things perfectly while being honest and respectful. She was great and got me a really great deal! Thank you so so much! More
by Epmcintyre789
October 10, 2025
Melissa was the best. Very professional and has good communication skills. Not replusive and with a good smile all the way. She fought hard getting me approved all the way Very professional and has good communication skills. Not replusive and with a good smile all the way. She fought hard getting me approved all the way. I do recommend her if you ever go the car show room for any purchase. She was indeed awesome. More
by aloyken04
Employees Worked With
