Toyota Direct - Service Center

Relocated to Columbus with my 2018 Toyota Four Runner after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other th after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other than small normal vibration after time and a long trip. They totally screwed up my truck to the point it couldn't be driven due to how bad it shook. Was a nightmare trying to get some help, even the General Manager Ryan was NO HELP. I did get it back in and they committed to fixing it, the service rep admitted that they must have done something because it was not like that when brought it. I got the truck back still not fixed and then no response from General Manager or anyone....totally blew me off. I filed a formal complaint with Toyota and they were great but the lady that does customer service at the dealership simply ignored it....Toyota felt bad but since it is privately owned they couldn't force customer service. I had to go to another place and it cost me $800 to get the issue resolved that was caused by the mechanic at Toyota Direct. I will never be back there and have told everyone my experience. HORRIBLE place to deal with....and for them to ignore Toyota Corporate....WOW!! More

Worest place ever come again. This is second time broke my heart they told me you have engine problem which they lied.last year they change oil after i left place oil was leaking. my heart they told me you have engine problem which they lied.last year they change oil after i left place oil was leaking. More

I rely on Chris Grossman My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now tha My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now that my husband has passed, I rely on Chris more than ever to keep me informed of what my car needs. Chris is so kind and will explain things about my car that I don't understand. More

I have been a Toyota Direct service customer for nearly 30 years. Service is great, and dependable. Jeremy Rodock is the Best. He never tries to sell me service I don’t need and gets me in and out in a rea 30 years. Service is great, and dependable. Jeremy Rodock is the Best. He never tries to sell me service I don’t need and gets me in and out in a reasonable amount of time. Always tells me if I ever need anything to just give him a call. And I have and is always ready to help or give advice on what is the best way to go with the repair. I take both of my cars to him and Toyota Direct. Thank you. More

Service department is the absolite worse. They've spent 4 days mounting new tires and repairing barrings. Dropped off my vehicle on Mondsy at 11a gor a 12pm appointment. It's now Thirsday, 4:30 pm and my veh days mounting new tires and repairing barrings. Dropped off my vehicle on Mondsy at 11a gor a 12pm appointment. It's now Thirsday, 4:30 pm and my vehicle is still not completed. I've purchased 5 cars at this dealership since 1988 but this relationship is over! More

My husband & I bought 2 cars from Adam at Toyota Direct. Although ADAM is new at the dealership, he was knowledgeable, patient, kind & friendly! Thanks Adam Although ADAM is new at the dealership, he was knowledgeable, patient, kind & friendly! Thanks Adam More

I have a new Toyota 4-Runner that I bought in California before I relocated to Ohio for work. On both service appointments that I have had with my new vehicle, the service has been wonderful! John Bucca, m before I relocated to Ohio for work. On both service appointments that I have had with my new vehicle, the service has been wonderful! John Bucca, my service advisor is always so accommodating and friendly. I appreciate Toyota’s commitment to excellence in all areas of business. Thank you, for raising the bar on great service! Cary Kenner. Westerville. More

I purchased a used car from TD that had some real problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they al problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they also reported patching tar on a tire that appeared to cover up a patch so no one would notice, and they found a leak in the power steering fluid that would require replacing the whole rack & pinion. I went straight back to the used car sales manager at TD, who had a check cut for the cost of the seatbelt repair and promised to replace the tire, but shrugged off the powers steering leak. I feel like they had covered up all these problems so an unsuspecting buyer wouldn't notice them until it was too late, and then they would only partially stand by their sale. I do not recommend purchasing a used car from TD without a complete vehicle inspection from a disinterested mechanic. I gave them two stars only because they made it right for the two smaller of the three problems they should have fixed before offering the car for sale or at least disclosed to potential buyers. And now I’ve had it back in to replace the tire which took FIVE HOURS because they couldn’t find the tire that they called me to come in for, AND they’ve locked the keys in the car. TD gets one star. For what it’s worth, though, Jesse in service has been fantastic. More

Service Jesse Turley was very helpful and offered that I could call him later about a blue tooth question. (I forgot exactly what I wanted to know how to do, Jesse Turley was very helpful and offered that I could call him later about a blue tooth question. (I forgot exactly what I wanted to know how to do, old age). Service was finished in a fair amount of time. More

Lies lies lies never go to get service in this place They just lie they put my car in service it was for the recall air bag and after hrs of waiting they said the parts are not in...worst service and thi They just lie they put my car in service it was for the recall air bag and after hrs of waiting they said the parts are not in...worst service and this didn’t happen to me 1 time it was few times.... More