Toyota Direct - Service Center

I called Toyota Direct, they offer me 2 options, choosed the one on Morse Rd. On Saturday Oct 29,22. answered Aubrey, who stated today I do not need appointment to change oil, because is a day anybody will the one on Morse Rd. On Saturday Oct 29,22. answered Aubrey, who stated today I do not need appointment to change oil, because is a day anybody will be assisted for service. I insisted to have an appointment either 3pm 4pm or 5pm or later. Aubrey insisted I can arrive any time and I will be assisted. I traveled 1 hour to be assistant, and at service they told me I need an appointment, and I was not schedules and it will close at 7 minutes, that is 4pm ET> Something similar happend me before, I called for an appointment. I talk to lady who set up an apointment to change oil. When I arrived, there was no appointment for me. The customer service to set up appointment to change oil of the vehicle is really bad. These are my 2 last experiences. Please train your client service people to give the right information by phone. Thank you More

they pretend to be a class A dealership but underneath they're viscous sharks. I'd took my high milage Toyota in for service they charged me a lot of money returned my vehicle with damaged parts this dea they're viscous sharks. I'd took my high milage Toyota in for service they charged me a lot of money returned my vehicle with damaged parts this dealership does selective shoddy work. I wouldn't waste my time complaining to the Service manager because it wouldn't do any good. reviews speaks for itself. More

I bought a Toyota Camry 3 years ago. Although many of the employees are very nice, their business practices force me to give them a very poor rating.I bought the extended warranty for ab Although many of the employees are very nice, their business practices force me to give them a very poor rating.I bought the extended warranty for about $1500 which was completely worthless. The latest example (4 bad experiences so far) was that I had a problem with my windshield wipers and they wanted to charge me $135 to diagnose. I declined to authorize that expense. Later someone looked at it and told me a part was broken which would cost me $182 to have them fix. No thanks. I took it to another mechanic who wiggled the wiper arm and it has worked perfectly ever since. Every visit to their service department seemed to be an opportunity for them to charge me for something I didn't need or that should have been covered under warrantee. More

From out of state, I came 370 miles for a visit with my son and daughter in-law in Westerville, Ohio. During the trip I had a service maintenance issue light come on prompting me to take my 2020 Toyota Sie son and daughter in-law in Westerville, Ohio. During the trip I had a service maintenance issue light come on prompting me to take my 2020 Toyota Sienna to a Toyota service/repair center. I selected Toyota Direct for my service issue. A gentleman named Stephen Kotich extended a warm personable greeting, and I proceeded explaining my urgent service issue plus some extra things of concern that I felt needed checking out. He gave me the red carpet treatment with his professionalism of knowledge and customer service orientation. He assured me that all my concerns would be looked into and corrected if needed ....and they were, perfectly. NOTE: I am 73 years young, and in all the the many years I have had different vehicles, and experiences with numerous service reps. I have to say that Stephen Kotich is in the top 5 of the best of the best I ever had the pleasure of working with. I am a Veteran and I demand perfection to the detail, and he delivered with an outstanding performance of expertise in every area of his job. Toyota Direct should be very grateful to have Stephen on their team. He is on my short list of an endangered species of superb service reps. Because of his superb job performance, I just may travel 370 miles every time I need to attend a Toyota service center! Rating: 7 stars out of 5. More

I wish I could give a negative star rating. They don't even deserve a 1 star review. I've been dealing with complications since June & still have not received a resolution for the issues my car is experie even deserve a 1 star review. I've been dealing with complications since June & still have not received a resolution for the issues my car is experiencing. I have upwards to 20 videos showing my backup camera malfunctioning, but am told they can't duplicate the issue, so that concern cannot be resolved. I waited over a month for parts to arrive for my vehicle for them to replace the wrong speaker. Don't get me started on the asinine customer service experience provided by Ashley. Zero people skills or concern for my vehicle whatsoever. Taking my vehicle elsewhere to be serviced PROPERLY!! More

We have had such great service experiences. Working with John Bucci has been easy and he always provides us with options. We appreciate his honesty and integrity! John Bucci has been easy and he always provides us with options. We appreciate his honesty and integrity! More

John Bucci was outstanding!! Very helpful and provided great service. Highly recommend!! Go see John if you need service. great service. Highly recommend!! Go see John if you need service. More

This is first Toyota but it will be my last. While I liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out while my son and I were driving. It was an unbelievable sound right overhead. There had been no one else on the road and no trees overhead. Upon getting to my destination we stepped up to look and saw a hole about the size of 2 fists and the glass pushed up like a volcano. After talking to Toyota corporate and getting a case number we drove the 60 miles to Toyota Direct. Once there we were met by Aaron who after looking at the roof said, “Wow, that blew out.” Yes, we said, it did. But when service manager Joey Ronk came out to assess the situation she immediately said, ”Oh, a rock hit it.” When we explained no and commented on the way the glass was bulging up she replied, “ well there is nothing I see here for me to say it’s warranty covered.” REALLY?! There is an issue with sunroofs exploding. A simple Google search shows hundreds of incidents filed with NHTSA. Consumer Report did an article on it in 2017. It’s an issue and Toyota knows it. A regional Manager was supposed to come look at the roof, but we got no report to show their findings to determine it wasn’t under warranty. Toyota offered $500 for good will (my husband has been a Toyota owner for 41 years, and his family has owned more than 30 Toyota vehicles). We did not accept their offer and paid the $1151.97 bill. I feel that Joey set the tone for how this issue would be resolved with this being covered under warranty. Felt we did not get an honest assessment from her and she was just repeating the company’s talking points. I will not continue to service the vehicle at this dealership and will trade it as soon as possible. More

If any anyone go for services .you need check before you leaving. This I never trust toyota direct services all time they mess my car.. leaving. This I never trust toyota direct services all time they mess my car.. More

I had an issue with my steering wheel binding when turning, took it in and explained the steering rack was replaced not long ago. They told me a mounting bushing was missing and that instead of fixing turning, took it in and explained the steering rack was replaced not long ago. They told me a mounting bushing was missing and that instead of fixing that issue they would only be willing to replace the entire rack and pinion for $1200. So I ended up being charged $150 to be told they’ll only fix it the most expensive way they possibly can. Bunch of crooks. More