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Toyota Direct - Service Center

Columbus, OH

4.1
954 Reviews

954 Reviews of Toyota Direct - Service Center

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July 09, 2025

Although Toyota West was certain that my Toyota warranty would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to More

by Jeremiah_meeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

The employees are always have great information of help and fot cars buying for the future More

by chefd001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rondon
July 08, 2025

Service was amazing, we will definitely keep coming back and having all of our vehicles serviced there. More

by jsayre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Was able to get work performed in a timely manner even though I did not have an appointment More

by dab-omn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Ridiculous offer for my trade in. Sold it privately for 150% of the dealership offer. More

by tfraker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Chris Grossman did a great job in servicing my Highlander. He’s very honest and kind and I trust his recommendations. The service was completed in a little over an hour, which was great since I ha More

by dinicnat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

I was amazed how the workers they came to help concerning my tire and to let me know what was to be done, and that will be taking care of with in a timely manner. More

by murrell_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

I always get great service at Toyota Direct. They are good communicators too. Great place. More

by saracs2063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris
July 04, 2025

Staff was knowledgeable and explained work needed very clearly. Work was completed in a timely manner. Very satisfied More

by pretkow1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Went there for an oil change and a tire rotation done in a respectable amount of time a complete thorough job More

by jamesdiorio30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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