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Toyota Direct - Service Center

Columbus, OH

4.2
758 Reviews

758 Reviews of Toyota Direct - Service Center

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April 03, 2025

Service was performed in an efficient and timely manner. The service representative was professional and plesant. More

by hevans3
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Great service. Chris Grossman is always helpful and fabulous. HOWEVER, the day after my $1500+ service, I received a coupon for $150 off services. Really? More

by peghollenback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Got new battery , Anna was great, lots of upselling. But they didn’t put my back where battery is back together and now I’m in a Mess😨 More

by rsingg63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
March 30, 2025

Chris Grossman is always helpful in explaining what needs to be done, how to do it and what it costs. He's the best! More

by sandi.t74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Toyota always finds a way to increase your final bill by an unbelievable amount which I describe as xxxxxxxx. More

by paul@creager.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

They kept my car 4 days to replace the alternator and then charged me more than anyone else would have. Worst brake job I ever had.all4 wheels made noise for years. I paid $200.00 to true up the rotors More

by buckeyebob123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Grossman
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Excellent Job done . Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. More

by frank.boamah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I have already filled this out in carfax. I said I was happy to get the discount and the service and quick. More

by coleg9900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
March 28, 2025

Could not see the all latest models of Toyota inside the showroom while shopping around More

by K
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Quick service, fair price, clean facility, friendly staff, nice waiting area with snacks. The repair guy was nice, communicated well, and took photos of what needed fixed which I appreciated. More

by a-opper@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure sorry, I think Charles
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