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Toyota Direct - Service Center

Columbus, OH

4.1
922 Reviews

922 Reviews of Toyota Direct - Service Center

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June 21, 2025

Mindy is great! She is excellent and knows her stuff! Very helpful! So is Joey! More

by abigbuckeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

All the employees that I have encountered have been super friendly and extremely helpful. This is the sixth car that I Have bought at this deaLERSHIP. More

by bobmorrisey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

Not the greatest circumstance for my career, but the guys empathize and took care of me. More

by mcqueennick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Tejeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

The service department at this dealership is always top notch. They get us in quickly and keep us informed. More

by johnkopf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Great Job. Great service, Great atmosphere. Competitive prices, unfortunately things are so expensive in 2025 More

by karl.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember.
June 20, 2025

I almost had a coronary when Chuck said I needed a new set of tires. He mistakenly had me confused with another customer. Overall Chuck was very personable. Note, I always check to see what service I More

by deaconhjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

He was very rude and unprofessional. It’s too long to get my car back even though I had an appointment. Not please with him More

by adiallo2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Headed to Akron with a seemingly unstable ride with a vibration on the right front passenger. All tires were severely out of balance and there is a little bump in that tire. Why was I not made aware? W More

by musicdirguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
June 19, 2025

Chris Grossman is my go to Service Guy. I trust his advice when my 2 Toyotas need maintenance! More

by rlt.mbt1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Chris Grossman is outstanding, and I always go to him when I need anything for my Toyotas. I have for over a decade and will continue. I highly recommend him! More

by JackMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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