Toyota Direct - Service Center

Quoted oil change & tire rotation when scheduling appt for 10:30 and out the door by 11:45, however when arriving I was told I was due for additional items and not an oil change and there would not be eno for 10:30 and out the door by 11:45, however when arriving I was told I was due for additional items and not an oil change and there would not be enough time and they could only do my tire rotation. Extremely frustrated since this is not the first time that the people on the phone say one thing, and the service peeps say something different and the timing is not doable. Please provide the phone peeps with the appropriate info, so they can better quote when scheduling so we may better manage our time. More

Mindy was extremely competent, helpful, professional, and kept me updated. Mindy was extremely knowledgeable, courteous, and professional. In addition to addressing the starting problem she recommended and kept me updated. Mindy was extremely knowledgeable, courteous, and professional. In addition to addressing the starting problem she recommended and facilitated changing the car oil & filter, the interior air filter, and rotating tires with alignment. I have been having trouble starting my 2012 Camry Hybrid even though battery was OK. I had it looked at twice earlier this year, but the problem continued. She said that the problem was probably due to having a rubber floor mat over the original floor mat which prevented me to be able to depress the brake far enough for the car to start. She even removed the extra mat for me. I am now able depress the brake pedal much further so believe the problem was finally solved. More

Always timely on maintenance always courteous to me and from what I see also to other customers from what I see also to other customers More

This dealership provides excellent service. However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This t However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This time, I went in expecting to pay $179 for a 30,000 mile check-up and ended up with a $600 bill. More

I got there early. It took me early and was done rather quickly. And everyone was nice It took me early and was done rather quickly. And everyone was nice More

Provided great advice in a friendly manner and kept me updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solu updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solution will correct the problem. The previous 2 times when I came with 2 layers of floor mats, I was told by other advisors that I need to depress the brake further even though I was depressing the brake as far as I could. I hope that I will be able to get her the next time I have service done. More

Quick service. Nice area to wait. Polite service representative who answered all questions I had Nice area to wait. Polite service representative who answered all questions I had More

I like service for Toyota because my dream and my real vehicle I happened i vehicle I happened i More

Grossman and his crew are the best! Been taking care of me for 20+ years. Been taking care of me for 20+ years. More

Made an appointment to have a tire looked at 2. 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issu 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issue and request for a service manager to return a call, 4 days later have yet to hear from anyone. The next phone call will be to corporate to express my displeasure. More