Toyota Direct - Service Center

This is first Toyota but it will be my last. While I liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out while my son and I were driving. It was an unbelievable sound right overhead. There had been no one else on the road and no trees overhead. Upon getting to my destination we stepped up to look and saw a hole about the size of 2 fists and the glass pushed up like a volcano. After talking to Toyota corporate and getting a case number we drove the 60 miles to Toyota Direct. Once there we were met by Aaron who after looking at the roof said, “Wow, that blew out.” Yes, we said, it did. But when service manager Joey Ronk came out to assess the situation she immediately said, ”Oh, a rock hit it.” When we explained no and commented on the way the glass was bulging up she replied, “ well there is nothing I see here for me to say it’s warranty covered.” REALLY?! There is an issue with sunroofs exploding. A simple Google search shows hundreds of incidents filed with NHTSA. Consumer Report did an article on it in 2017. It’s an issue and Toyota knows it. A regional Manager was supposed to come look at the roof, but we got no report to show their findings to determine it wasn’t under warranty. Toyota offered $500 for good will (my husband has been a Toyota owner for 41 years, and his family has owned more than 30 Toyota vehicles). We did not accept their offer and paid the $1151.97 bill. I feel that Joey set the tone for how this issue would be resolved with this being covered under warranty. Felt we did not get an honest assessment from her and she was just repeating the company’s talking points. I will not continue to service the vehicle at this dealership and will trade it as soon as possible. More

If any anyone go for services .you need check before you leaving. This I never trust toyota direct services all time they mess my car.. leaving. This I never trust toyota direct services all time they mess my car.. More

I had an issue with my steering wheel binding when turning, took it in and explained the steering rack was replaced not long ago. They told me a mounting bushing was missing and that instead of fixing turning, took it in and explained the steering rack was replaced not long ago. They told me a mounting bushing was missing and that instead of fixing that issue they would only be willing to replace the entire rack and pinion for $1200. So I ended up being charged $150 to be told they’ll only fix it the most expensive way they possibly can. Bunch of crooks. More

I would recommend not to go there. This toyota direct provides one of the worst service. I took my 2011 toyota corolla car for servicing on 09/08/2020 as my fan blower not working .The service team gave provides one of the worst service. I took my 2011 toyota corolla car for servicing on 09/08/2020 as my fan blower not working .The service team gave me a quote of $4300 which includes $2300(heater box replacement),$1300(9 hour of labour charge) with taxes .My car would not even worth 6k if i sell.since the service charges was huge , I declined to do the service but also had to pay them $132 of labour charge .I came back home very disappointed. I decided to take the car to another renowned service center in coulumbus .they identified the issue in mins .they found a piece of plastic bag got stuck in the fan and removed it .they called me to pick up the car with in half an hour and didn't charge even a single penny.. This shows the character. This shows why they are good raters than you guys because they don't treat customer like this. More

Toyota Direct services is the worst service I have ever seen. I have new 2018 Toyato RV and I had appointment for oil change. They told me not to get out the car when i get there someone will come and ta seen. I have new 2018 Toyato RV and I had appointment for oil change. They told me not to get out the car when i get there someone will come and talk to me. I sat in the car in 30 minutes, and no one come a round. I get out my car and told Matt I have an appointment. he told me to give him the key and I told him I will be sitting out side. I sat there 3 hours and I come back and Asked him if the car is done, he did not know where my car was he dropped off and left somewhere. After three hours of waiting I took my car with out service and come back home. I will never go there again and I will tell my family and friends and anyone I meet not to go there. Honda and Nissan have the best services anyone can ask for it. More

Relocated to Columbus with my 2018 Toyota Four Runner after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other th after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other than small normal vibration after time and a long trip. They totally screwed up my truck to the point it couldn't be driven due to how bad it shook. Was a nightmare trying to get some help, even the General Manager Ryan was NO HELP. I did get it back in and they committed to fixing it, the service rep admitted that they must have done something because it was not like that when brought it. I got the truck back still not fixed and then no response from General Manager or anyone....totally blew me off. I filed a formal complaint with Toyota and they were great but the lady that does customer service at the dealership simply ignored it....Toyota felt bad but since it is privately owned they couldn't force customer service. I had to go to another place and it cost me $800 to get the issue resolved that was caused by the mechanic at Toyota Direct. I will never be back there and have told everyone my experience. HORRIBLE place to deal with....and for them to ignore Toyota Corporate....WOW!! More

Worest place ever come again. This is second time broke my heart they told me you have engine problem which they lied.last year they change oil after i left place oil was leaking. my heart they told me you have engine problem which they lied.last year they change oil after i left place oil was leaking. More

I rely on Chris Grossman My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now tha My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now that my husband has passed, I rely on Chris more than ever to keep me informed of what my car needs. Chris is so kind and will explain things about my car that I don't understand. More

I have been a Toyota Direct service customer for nearly 30 years. Service is great, and dependable. Jeremy Rodock is the Best. He never tries to sell me service I don’t need and gets me in and out in a rea 30 years. Service is great, and dependable. Jeremy Rodock is the Best. He never tries to sell me service I don’t need and gets me in and out in a reasonable amount of time. Always tells me if I ever need anything to just give him a call. And I have and is always ready to help or give advice on what is the best way to go with the repair. I take both of my cars to him and Toyota Direct. Thank you. More

Service department is the absolite worse. They've spent 4 days mounting new tires and repairing barrings. Dropped off my vehicle on Mondsy at 11a gor a 12pm appointment. It's now Thirsday, 4:30 pm and my veh days mounting new tires and repairing barrings. Dropped off my vehicle on Mondsy at 11a gor a 12pm appointment. It's now Thirsday, 4:30 pm and my vehicle is still not completed. I've purchased 5 cars at this dealership since 1988 but this relationship is over! More