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Toyota Direct - Service Center

Columbus, OH

4.1
410 Reviews

410 Reviews of Toyota Direct - Service Center

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September 16, 2024

Good service ,thank you I like Toyota I will buy car again one Toyota .thanks More

by uwuaimable2050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karly
September 16, 2024

Service went well. I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was no More

by rlrscout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Mr. Clifford Williams was delightful to work with. Friendly and helpful, no pressure, just professional. More

by saundradeighton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Chris Grossman, who I have been going to for years, had to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would no More

by JackMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy - Service Writer
September 15, 2024

Last service took too long (5 days) and was very expensive as usual with Toyota Direct. More

by hall28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clifford Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

I was driving the day after my service and used my windshield washer fluid. Immediately after the warning came on that it was low. They are supposed to top off all fluids and tell you you they do. It More

by jmcgee1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Elgin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Prompt check in and very comfortable waiting area. Service time seemed to be quick. Staff was great. More

by peb4596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Good prices, good salesmanship. I got a good deal for my trade in and even got accessories for my truck. Would definitely recommend come back again More

by a.wang98
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Listened to my needs. Were quick and efficient. I take my car there regularly since 2015 purchase. More

by baburns11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck _____ -in service dept.
September 13, 2024

My battery wasn’t strong enough to reliably start my car. I didn’t have an appointment but needed to get it fixed. They got me in and replaced my battery. More

by kst112284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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