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Toyota Direct - Service Center

Columbus, OH

4.1
410 Reviews

410 Reviews of Toyota Direct - Service Center

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October 03, 2024

The front desk was not welcoming. I was not welcomed and asked what I wanted More

by hawaba288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Almanza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Always professional & informative. Wait time reasonable. . Always pleased with Toyota every time I have service.with Toyota More

by DoloresLuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassel
October 03, 2024

Costomer sarvice no she no good two grls work sarvice no good but statute o More

by guraabe32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rufus Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Chris G top notch all the way around! Excellent service and Excellent customer care every single time! More

by missy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

20 took me forever to get waiting on I remember stand there waiting and waiting and waiting and they act like they didn't see me More

by redwomen540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
2.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

I love the revamped service area, with all the new bays it is so spacious. The service staff is always helpful and patient. They take the time to explain what is needed for my vehicle and the why and I nev More

by sixr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

This was the first service after the Toyota coverage. It is a fleet vehicle and this was the first service using the fleet service. Caleb jumped on it, made the calls and figured it all out. More

by tom.berher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

It was great service and people are nice and always have snacks avaliabIe while wait. More

by melick54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Going to Toyota Direct is easy and simple. The service is great and the value is outstanding. I will return whenever I need something for my vehicle. More

by James A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

I had to make three separate trips to get my wheel bearing replaced under warranty. The first time it wasn't fixed correctly and when I rescheduled they never ordered the part so when I came in for my More

by sean.lynch23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck 1 Star.
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