Toyota Direct - Service Center

I'm concerned with the changes at the Service Dept. I don't see the experienced (and probably higher paid) service people that once were there. I sat next to a middle aged customer who told me how he I don't see the experienced (and probably higher paid) service people that once were there. I sat next to a middle aged customer who told me how he'd been a long time customer there and he was not getting the same quality as he had previously. The service area looks nicer but I'm leery. As a widow, I don't have my husband to call and advise me and this makes me very nervous returning to your location. I always get my hybrid Camry serviced as recommended by the messages i receive, at your location. Not sure of my next step. I'm very disappointed. More

Excellent service this time. However the wait time of over two hours seems to be the norm for a “quick” oil change. I wish the technicians would also stop adjusting my seat in e However the wait time of over two hours seems to be the norm for a “quick” oil change. I wish the technicians would also stop adjusting my seat in every direction and all my mirrors. I do find that frustrating. More

Great place in and out quick. The staff was great as well ...Thank you so much! The staff was great as well ...Thank you so much! More

Very good service provided. And I will recommend my friends and family to choose Toyota company. And I will recommend my friends and family to choose Toyota company. More

My experience with Chuck was very excellent but I welcome the opportunity to speak with the manager regarding other aspects of my experience with the facility. the opportunity to speak with the manager regarding other aspects of my experience with the facility. More

Mindy helped me and told me what was wrong and what was recommended. She was nice about it. She was capable to inform me with the information that she got from the crew who was going to work on the care recommended. She was nice about it. She was capable to inform me with the information that she got from the crew who was going to work on the care. The first thing she did was to read what Jim had put in my record the last time I saw him and he was on target. She did listen to me and made me feel like she was interested in my problems. I do miss Jim. I would like to send him a gift if I had his address because he was nice and attentive to this old lady. Could you give me his address or if I brought a gift card for him, would he get. I like that Toyota is not far from where I live I would have made it if it was further away. More

We went thinking the worst case for our rav4. We had the best customer and our worry was addressed well. We were not pushed to make decisions and our cost was very fair. We had the best customer and our worry was addressed well. We were not pushed to make decisions and our cost was very fair. More

Been buying Toyota cars since 1991 and having them serviced at Toyota dealership. Staff courteous and knowledgeable. serviced at Toyota dealership. Staff courteous and knowledgeable. More

Quiet place to wait. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. More

Very easy to work with. Work was done in a timely matter. Picking up the vehicle was easy. Work was done in a timely matter. Picking up the vehicle was easy. More