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Toyota Direct
Columbus, OH
1,394 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,394 reviews
September 24, 2024
Always helpful and always get me in for service in timely manner. Chris is very good at explaining everything about what was done to vehicle. manner. Chris is very good at explaining everything about what was done to vehicle. More
by barb2lewis
Verified CustomerEmployees Worked With
September 24, 2024
was great, great service, would come back again and again. r r r r r again. r r r r r More
by grossmanchris2
Employees Worked With
September 24, 2024
Friendly, informative, service completed when promised. Pleasant waiting area with snacks and refreshments, well lit and comfortable temperature. Pleasant waiting area with snacks and refreshments, well lit and comfortable temperature. More
by buyoutap1
Employees Worked With
September 24, 2024
Isatou was very pleasant and helpful. She worked with me very well and I recommend her for promotion. She worked with me very well and I recommend her for promotion. More
by shaaban20
Employees Worked With
September 24, 2024
never on time, rude customer service. not willing to interact with customers. always disappointed. not upfront with costs not willing to interact with customers. always disappointed. not upfront with costs More
by 15karperk
Employees Worked With
September 24, 2024
The service work that was performed on both of our vehicles was just fine. My complaint is with the service advisors that spent more time talking amongst themselves rather than to greet me and to star vehicles was just fine. My complaint is with the service advisors that spent more time talking amongst themselves rather than to greet me and to start the service work. I’ll have one more warranty visit for the 25k service. As it stands today, I will not be returning to Toyota Direct for that service. Furthermore, we may be purchasing a new vehicle, next year, to replace the 2015 Avalon Hybrid. Currently I would not price or buy a new car from Toyota Direct due to their service department. More
by gentry3540
Employees Worked With
I don’t know who I spoke with
September 24, 2024
The last two times I have taken my vehicle, the service has taken longer than expected. No expectations are given up front and no communication or updates unless you go ask. I waited over 3 hours on a Satu has taken longer than expected. No expectations are given up front and no communication or updates unless you go ask. I waited over 3 hours on a Saturday on my 30K service - why did the rep not tell me it would take a long time? If I had known, I would have had someone pick me up or when I scheduled the service if the rep would have recommended the vehicle dropped off I would have done that. No one wants to sit in a waiting area and waste time. More
by mw269504
Employees Worked With
Not sure who I worked with
September 24, 2024
I have been buying and servicing my cars through Toyota Direct since at least 2004 and I have never had a bad experience with the service department. All employees are courteous and very helpful. Thank y Direct since at least 2004 and I have never had a bad experience with the service department. All employees are courteous and very helpful. Thank you!!!! More
by dcullen2
Employees Worked With
Randy
September 24, 2024
It's clean organized and efficient. They give you updates as needed and get you out the door as quickly as possible. They give you updates as needed and get you out the door as quickly as possible. More
by tl.thompson1972
Employees Worked With
September 24, 2024
Je n'ai rien à reprocher jusqu'à dâte tout fonctionne très bien, je suis satisfait très bien, je suis satisfait More
by manacerocheton
Employees Worked With
