Toyota Direct

This dealership is quick and efficient. They got me right in and Jake got started on my car. They were done in 45 minutes with my first 5000 mile service. They got me right in and Jake got started on my car. They were done in 45 minutes with my first 5000 mile service. More

She was very helpful and explained everything. All needed services were completed in a timely manner. All needed services were completed in a timely manner. More

There was no communication on how long my car would be in so we waited an hour then were told we could go home and they would call me. This is my 2nd experience with service. Both times it took seemingly way so we waited an hour then were told we could go home and they would call me. This is my 2nd experience with service. Both times it took seemingly way too long and updates and communication were nonexistent. More

Quick Service- Evening hours appreciated! Would like a detailed report of service checks-Lily was helpful Would like a detailed report of service checks-Lily was helpful More

Super fast next day appointment for a "Service Campaign"(recall). Great communication and easy drop-off and pickup. I did request that a technician use Techstream device to plug in and turn off th Campaign"(recall). Great communication and easy drop-off and pickup. I did request that a technician use Techstream device to plug in and turn off the customization default setting for windows. Service manager called me later to tell me it would be $175 for an hour labor charge. WHY is a Toyota owner charged to use a built in feature from Toyota? I just want to press and hold the unlock button on the fob to remote open every window when I return golfing. Doing the right thing would have brought me closer to repeat service calls. More

I really appreciate the car technology, and every thing, it’s the best deal I did in my life, thank you so much. it’s the best deal I did in my life, thank you so much. More

They have expanded their lanes further repair and service drop off. No waiting. The sales room is now attached to service so you can browse while waiting. drop off. No waiting. The sales room is now attached to service so you can browse while waiting. More

My 2016 RAV4 was fixed at Direct Collision. I am very happy with the end result of the collision repair. The only thing they didn't advise of the care afterwards. I had to call to find out the I am very happy with the end result of the collision repair. The only thing they didn't advise of the care afterwards. I had to call to find out the proper after care of the collision repair. I was extremely surprised with the detailing of my RAV4. More

Very kind and respectful. With helping me do what I needed to do to get set up for my oil change would go back again With helping me do what I needed to do to get set up for my oil change would go back again More

On June 17, I visited Toyota Direct for a routine oil change. During the appointment, the service advisor recommended a rear differential service, which I approved. I waited approximately two and a half change. During the appointment, the service advisor recommended a rear differential service, which I approved. I waited approximately two and a half hours before receiving my vehicle. The following morning, while driving several towns away, I began hearing a scraping noise. When I inspected the vehicle, I discovered that the oil pan splash shield was partially detached and dragging on the ground. This was both unsafe and extremely frustrating, especially considering the vehicle had just been serviced. I returned to the dealership, where I waited another hour. Instead of repairing the shield, the staff simply removed it and told me it "wore out with age"—a claim that does not align with the condition of the part or with my understanding of normal wear. They then offered to replace it at a discount. The service advisor also attempted to upsell me on a transmission service, stating that "transmission fluid quality went down after COVID," a statement that I found questionable and inconsistent with Toyota’s own maintenance guidelines. On the invoice for the service they indicated that the part was "secured" when it was actually removed and placed in the cargo area on my car. More