Toyota Direct

My experience with Lacy Sanker was first-rate. I don't see her name on the list below, I would definitely give her 5 stars. The service department did a fine job. I don't see her name on the list below, I would definitely give her 5 stars. The service department did a fine job. More

I had to come into the Service Department due to a minor issue from a previous visit. Maggie jumped into action and got the issue resolved very quickly. Great job Maggie!! issue from a previous visit. Maggie jumped into action and got the issue resolved very quickly. Great job Maggie!! More

This was an all around horrible experience. I made the appointment because I needed an oil change and I was experiencing pulsing when I braked. When I made the appointment, I stated my rotors I made the appointment because I needed an oil change and I was experiencing pulsing when I braked. When I made the appointment, I stated my rotors likely needed replacing. The lady I spoke with told me I should make a morning appointment so they would have time to diagnose and fix the rotors. I arrived shortly before my 9:45am appointment time and Justin assisted me. We discussed the oil change, a tire rotation, and the rotors. I told him I would be waiting. Four and a half hours later, I received a call from Justin telling me my car was ready. I expressed surprise that he didn't come out to talk to me about my car's rotors since typically they would come and discuss the cost of the repair before performing the service. He said he thought I'd left. I asked about the brakes and he hesitated, saying he would have to check. He came to the waiting room a few minutes later and said "Great news. Your brakes are fine. Pads are fine. Everything looks great." I asked what could be causing the pulsing since I was certain it was warped rotors. He then said he would take it for a test drive. He came back a little later and told me yes, there was significant pulsing and the rotors did indeed need replaced, but they didn't have time to do it that day and he wanted me to come back. I initially agreed to bring it back in two days. Then we went to check out. I was presented with a bill for over $550. They had done an alignment and "decarb service" on my car. I had not requested either service although the paperwork reads "Customer states they want alignment" and "Customer states they want decarb service." Justin stated that both services were needed. I am angry that the cost and need for neither service was discussed with me before they were performed. And I'm even more angry that I waited around for four and a half hours, thinking my rotors were getting fixed when they weren't. So in order to have Toyota Direct to actually fix what I asked them to fix, I would have to bring my car back, drop it off on a work day, and take (and pay) for an Uber to and from work. Plus I had wasted all that time waiting on a Saturday for work I requested that never got done while they performed two services I didn't request. Needless to say, I ultimately cancelled the appointment to bring the car back in and won't be giving Toyota Direct anymore of my business, definitely not their service department and my next car purchase will be at another dealership as well. My last two cars were purchased from Toyota Direct, so way to xxxx off a loyal customer. More

The waiting area at the service center is very comfortable. My experience with Maggie and Jeremy has been very positive and every other associate I spoke with was very personable. The service de comfortable. My experience with Maggie and Jeremy has been very positive and every other associate I spoke with was very personable. The service department really seems to care about their customers which will keep me coming back. More

Sent my daughter up there to get the oil change and she didnt have any issues with giving the confirmation number and getting the oil changed didnt have any issues with giving the confirmation number and getting the oil changed More

Schneider was awesome, very friendly and answered my many questions, but toyotadirect did not give me zero percent interest which is sad for those that don't earn much. many questions, but toyotadirect did not give me zero percent interest which is sad for those that don't earn much. More

We have purchased three Toyotas over the years from this dealership and have always received good service for them here. Larissa, our service agent for this current service, was very pleasant and capable. dealership and have always received good service for them here. Larissa, our service agent for this current service, was very pleasant and capable. More

My sister recommended Direct Toyota and loved the fact they offered zero percent auto loans, I was much impressed. they offered zero percent auto loans, I was much impressed. More

Good experience. Have worked with Russell in the past on other car purchases at dealership. Have worked with Russell in the past on other car purchases at dealership. More

They was very knowledgeable and helpful. We had a very good experience and we are enjoying are new car. Thanks We had a very good experience and we are enjoying are new car. Thanks More