Toyota Direct

The issue isn’t fixed. I’m just tired of making an appointment every week for my tire issue. It still shows that it has low air in the tires, but every time air is filled i I’m just tired of making an appointment every week for my tire issue. It still shows that it has low air in the tires, but every time air is filled in them and then a couple days past then the lights back on you did not fix my issue. More

This service appointment went smoothly. Ended up needing new brakes, so took longer than planned, but Mindy kept me updated and that allowed me to leave and come back to pick up my car. Ended up needing new brakes, so took longer than planned, but Mindy kept me updated and that allowed me to leave and come back to pick up my car. More

It’s all about Fadi! Fadi is the guy! Appreciate the service by the people. Fadi is the guy! Appreciate the service by the people. More

I brought an older model, Tacoma in here for Service. . first time in as we had bought it used.. I caught on a Saturday morning at 9:15 and they got me in at 9:45. They were able to quickly give me an ans . first time in as we had bought it used.. I caught on a Saturday morning at 9:15 and they got me in at 9:45. They were able to quickly give me an answer and an honest plan for repair. Tony and the service department helped us and did a fantastic job of communicating and breaking everything down with us. I was pleasantly pleased as our last few Service appointments have not gone very well at all.. it was refreshing. More

Russell Doddroe is a valuable asset to this dealership! From the start to the finish- we were treated with integrity, courtesy, and honesty at this dealership. No high pressure or double talk. From the start to the finish- we were treated with integrity, courtesy, and honesty at this dealership. No high pressure or double talk. More

Mt experience was very good with the service tech and the follow ups on what was needed to make the repair follow ups on what was needed to make the repair More

I was very very dissatisfied. I arrived at my service appointment 20 minutes early and still waited 2 hrs before I decided to find my service advisor to check the status of my veh I arrived at my service appointment 20 minutes early and still waited 2 hrs before I decided to find my service advisor to check the status of my vehicle but was told the part was not in and I needed to pay so the part could be order. I then requested to see a manager and she tried to order the part but was told the part was there all along. SO NO I WILL NOT BE GOING BACK TO TOYOTA FOR ANY REASON. REMEMBER I HAD TO GO FIND MY ADVISOR TO CHECK ON MY VEHICLE AFTER 2 HOURS OF WAITING and the ADVISOR SAID THE PART WAS NOT ORDER. NO CUSTOMER SERVICE AT ALL. MY SERVICE ADVISOR NAME IS AIDEN. More

It is all about service . Tony does such a great job and is a veteran. I like that Tony does such a great job and is a veteran. I like that More

The check in process was easy. The waiting area is nice and spacious. Initially was told it would take about 1 1/2 hours. Actually took 2. Was not happy about not being updated. Th The waiting area is nice and spacious. Initially was told it would take about 1 1/2 hours. Actually took 2. Was not happy about not being updated. This was a 5000 mile maintenance only. Should have been called saying they were running behind and given the option to reschedule. More

Everything was satisfactory with my appointment. The car was finished in a reasonable amount of time and the final cost was what they said it would be. The car was finished in a reasonable amount of time and the final cost was what they said it would be. More