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Toyota Direct
Columbus, OH
2,413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,413 reviews
August 28, 2026
Great service experience at Toyota Direct. Dropped it off the night before our appointment and it was done mid morning. Dropped it off the night before our appointment and it was done mid morning. More
by doran220
Employees Worked With
August 28, 2026
Asked for a shuttle and was told it would only take 30 minutes. Never received a shuttle back to completing my errands. I stayed for about 2 hours waiting to be done. minutes. Never received a shuttle back to completing my errands. I stayed for about 2 hours waiting to be done. More
by princesstt1109
Employees Worked With
Don’t remember employee name
August 27, 2026
The good service very efficient good timing you guys said I needed a air filter but you never actually looked at it because you would have seen that it was brand new I needed a air filter but you never actually looked at it because you would have seen that it was brand new More
by rvancleaf
Verified CustomerEmployees Worked With
Margaret
August 27, 2026
Employees, staff and all involved were absolutely wonderful. Have never been to a dealership so concerned with customer welfare. Great job TD. Will recommend to all. wonderful. Have never been to a dealership so concerned with customer welfare. Great job TD. Will recommend to all. More
by sundance
August 27, 2026
Collin was friendly and polite and took all of my info quickly. He understood my concern about the issue with my new car. My car was serviced in a timely manner and parked close to where I was waiting. T quickly. He understood my concern about the issue with my new car. My car was serviced in a timely manner and parked close to where I was waiting. Thank you Toyota Direct for all your care and service. More
by sandralove983
Employees Worked With
Collin
August 26, 2026
Sales manager touched me in a way I didn’t like during a negotiation. Service department is pretty good though. negotiation. Service department is pretty good though. More
by walkervanadore
August 26, 2026
I have been going to Toyota Direct ever since I bought my 4Runner there in 2015. They have treated me well and done a good job maintaining my vehicle. The Service staff are always helpful and honest with me 4Runner there in 2015. They have treated me well and done a good job maintaining my vehicle. The Service staff are always helpful and honest with me about what needs done and what is optional. I will continue to patronize this dealership as long as I own a Toyota. More
by snhainen
Employees Worked With
Aiden Sayre
