Toyota Direct

They are very truthful about what needs to be done right away and what does not need to be done right away and can wait. They make sure you get in your car ok and open the door for you when you are ready t away and what does not need to be done right away and can wait. They make sure you get in your car ok and open the door for you when you are ready to leave. You as a customer is taking good care of you. Also, they do their job correctly. I will only take my car to Toyota More

On June 24 I brought my Foreruuner in for an oil change. The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning ligh The tech and mechanic suggested an engine decarb so i agreed. Within 30 mile of leaving the garage my car started sputtering and several warning lights came on.The car had to be towed back to the garage. The next morning I called a couple times and had to leave a message. A different tech called back and said Isatou would call back shortly. At about 2 in the afternoon l called again. She answered and then said she would get with mechanic. She called back and advised that something had got stuck in my air intake manifold. Without asking she advised it had nothing to do with the decarb. It would require a major repair and a wait on parts. The total was about $1900. They sent a shuttle to pick me up but advised they don't do loaners but I could rent a vehicle form the in `house Hertz rental. About $200. I picked up my car the following Monday. The service statement listed diagnosis with NO mention of the manifold. Nice CYA by the way. I called the service dept manager and left my number. I even sent him an email. No response. I bought my forerunner from Toyota Direct 25 years ago. It has 122,000 miles. They have done every single service and I have trusted their advice. I like to think this was a new mechanic and didn't know what a decarb can do on an older vehicle. Even worse if he did. I will never recommend Toyota Direcct to anyone and you will never see me in their dealership again. More

Lilly was excellent! She was very communicative & helpful. The only issue that arose was that some of the clips from our engine cover were missing, when I went back i She was very communicative & helpful. The only issue that arose was that some of the clips from our engine cover were missing, when I went back in to discuss with another advisor as Lilly was busy- and ask whether they knew if they were previously missing or not (as I didn’t think they were), the technician had went home, and there wasn’t any management to ask about it (which I understand they’ve been there all day)— however, I was told there would be follow-up but have not received any. Ultimately the service was fast, great, and Lilly was super great. More

I had a great experience at Toyota direct. Everyone I spoke with was professional and worked with me to make sure we got the best deal and left with a brand new car. Everyone I spoke with was professional and worked with me to make sure we got the best deal and left with a brand new car. More

I switched dealers after 40 years… and I am sorry I waited so long. Toyota Direct has been great! They respond quickly to questions, give honest answers and are really nice to work with! waited so long. Toyota Direct has been great! They respond quickly to questions, give honest answers and are really nice to work with! More

Mindy was an absolute pleasure to work with. I will definitely request when I schedule again. I will definitely request when I schedule again. More

It took, 2 hours to change a tire. That is too long a wait. The guarantee process may have been the problem That is too long a wait. The guarantee process may have been the problem More

Everyone was super professional, nice, and helpful. Dealership was clean as a whistle, & very comfortable until services are complete. Dealership was clean as a whistle, & very comfortable until services are complete. More

Toyota Direct is where I purchased my vehicle, and they have done only the best work for me over the last 11+ years. I am not a “Sometimes” or “No other option” type of customer. I believe customer loyalty have done only the best work for me over the last 11+ years. I am not a “Sometimes” or “No other option” type of customer. I believe customer loyalty and a business’s appreciation of loyal patronage is a two-way street built upon the quality of work, treatment of customers, and patronage loyalty that create the conditions for a want to return vice the opposite trapped feeling of no other options. More

Quinton Stewart was very helpful to us in seeing that we got what we were looking for. The purchase was smooth and easy. Andrew Mettle took care of the finance end of it. This was a great experience and we got what we were looking for. The purchase was smooth and easy. Andrew Mettle took care of the finance end of it. This was a great experience and we look forward to our next new car purchase. More