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Toyota Direct
Columbus, OH
2,202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,202 reviews
March 03, 2025
After being frustrated for returning to the service center for months for the same vehicle instability problem, the issue was finally resolved, thanks to manager Jeremy for listening to me and taking a center for months for the same vehicle instability problem, the issue was finally resolved, thanks to manager Jeremy for listening to me and taking action, and for the wonderful customer service offered by madam Isatou. I am a happy customer. More
by mucook
Verified Customer
March 02, 2025
I informed the Toyota Direct the past 3 times that I had an issue with the tire pressure sensor light and each time the tech just put air into the tire. Now I'm being told that i have to purchase a new sens an issue with the tire pressure sensor light and each time the tech just put air into the tire. Now I'm being told that i have to purchase a new sensor. I believe that this is something that should have been replaced when it was originally brought to their attention. My last visit the rep told me that they didn't ahow any records. Unfortunately I can't input the information in myself. If so the rep would have visibility that this has been an ongoing issue. I don't appreciate the nonchalant attitude of not caring about the customer. More
by latishab997
Employees Worked With
March 01, 2025
Nice staff. Clean facility. Prompt service. Professional care. Honest estimate. If it wasn’t for the numerous surveys I’ve completed thus far- I wouldn’t have an Clean facility. Prompt service. Professional care. Honest estimate. If it wasn’t for the numerous surveys I’ve completed thus far- I wouldn’t have any complaints. More
by cookielive
Employees Worked With
March 01, 2025
He did an excellent job answering my questions and fixing my problem. He is a very good member of a very well organized shop. my problem. He is a very good member of a very well organized shop. More
by epollyea
March 01, 2025
The facility was clean and the staff was friendly and helpful. My appointment was timely. helpful. My appointment was timely. More
by josselynbennett
Employees Worked With
February 28, 2025
I was very impressed by the service, dealership and service advisor. Toyota Direct was professional, clean, polite, fast and impressive. service advisor. Toyota Direct was professional, clean, polite, fast and impressive. More
by samueljstreng
Employees Worked With
February 28, 2025
Jeremy always does a great job for me. Toyota has always supported me. 5 star always. Keep up the good work. Your loyal customer Doug Kenehan Toyota has always supported me. 5 star always. Keep up the good work. Your loyal customer Doug Kenehan More
by dkenehan
Employees Worked With
February 27, 2025
Organized and tidy place to do business. Operating on time business. Takes good care of their customers. Operating on time business. Takes good care of their customers. More
by mayost13
Employees Worked With
February 27, 2025
It was very great and smooth. Love toyota direct. Only use there services on toyota. Love toyota direct. Only use there services on toyota. More
by yolanda.foster01
Employees Worked With
