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Toyota Direct
Columbus, OH
2,637 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,637 reviews
August 22, 2025
Technical service was fine, communication and customer service not so much, as during a regular scheduled service visit that took 3+ hours , I had to initiate all communications with your representative. service not so much, as during a regular scheduled service visit that took 3+ hours , I had to initiate all communications with your representative. More
by vaessin.1
Verified CustomerEmployees Worked With
Don’t remember the name
August 22, 2025
Cliff Williams treated me great. I felt like he cared. Best experience I have had at Toyota Direct. I felt like he cared. Best experience I have had at Toyota Direct. More
by scott.gallentine
Employees Worked With
August 22, 2025
The best place to take care of your car that I have ever experienced….. by far experienced….. by far More
by jjrodock
August 21, 2025
Very helpful and supportive. Explains everything in deal. My advisor Isatou is the best. She is helpful and informative. I will continue to have my vehicle serviced at Toyota Explains everything in deal. My advisor Isatou is the best. She is helpful and informative. I will continue to have my vehicle serviced at Toyota Direct. Thank you More
by mrv11662
Employees Worked With
August 21, 2025
Abdiaziz helped us, and he was a wonderful guy. We enjoyed our ride and we are good to go. We enjoyed our ride and we are good to go. More
by ahaji2005
Employees Worked With
Other Employees :
Jacfar also great guy he help me above and beyond.
August 20, 2025
poor communication. New inaccurate statement “customer states”. Work done without my knowledge. Saw it on statement for the first time. New inaccurate statement “customer states”. Work done without my knowledge. Saw it on statement for the first time. More
by Mainer
Employees Worked With
August 19, 2025
Awful experience. Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for test Had to buy one of their batteries in order to have the issue I brought it in for diagnosed because they said mine was bad took my battery in for testing and it was fine further more after buying their non returnable battery they said they could not fix my issue and that I should take my care back to where I got it. Feels like I was ripped off. Will not return. More
by franchizedrummer
Employees Worked With
August 19, 2025
Great location and committed service advisors that ensure the customer experience is a good one and items are taken care of efficiently. This is an important aspect of buying a new car! the customer experience is a good one and items are taken care of efficiently. This is an important aspect of buying a new car! More
by bonlferguson@gmail.com
Employees Worked With
Chuck Hessel
