Toyota Carlsbad

Great service / kind people Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience!. h Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience!. had to come back two more times - but he was fast and helpful each time and communicated the info well. The greeters at the front of the service waiting area are nice and helpful too! Love that. Overall kind and friendly experience with a bummer of an accident. Thank you! More

Very satisfactory John Lagudis salesman throughly answered my questions about my two target cars, Prius & Yaris, he was proactive in feature highlights + comparison wit John Lagudis salesman throughly answered my questions about my two target cars, Prius & Yaris, he was proactive in feature highlights + comparison with similar trims. Not pushy at all, respectful, and waited for us,wife and I, to reach our decision. More

Excellent!!! Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answer al Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answer all my questions. More

Great Experience I called Jose the day before and went over some options. He was very helpful and made my experience there very easy and comfortable. Thanks for all th I called Jose the day before and went over some options. He was very helpful and made my experience there very easy and comfortable. Thanks for all the help! More

What a Joke! Long story short... I purchased a certified used Camry from Toyota of Carlsbad that had a nail in the tire. I waited for an hour and a half for someon Long story short... I purchased a certified used Camry from Toyota of Carlsbad that had a nail in the tire. I waited for an hour and a half for someone at the service shop to contact someone at the dealership (across the freeway). Richard Wood kept telling me that they left messages and they were waiting for a call back. After an hour and a half of waiting I had FINALLY had enough. I used my cell phone to get the salesman, Alex N. on the phone... he then put me in touch with Dana (the manager). Why was this so difficult? I completed the task in 5 minutes. I would probably still be waiting there if I didn't do the job for them. Richard thanked me for expediting the situation. FINALLY approval was given to replace the tire. Apparently Customer Service is not a priority at this location. Not to mention that the manager at the Service Center told Richard Wood to tell me that I waited too long to report the issue (should have been done before 30 days - I came in at 45 days)... WHATEVER !!! I will say that Richard Wood (Rich) was the only helpful person I encountered. While waiting for my car I saw what I thought was my car drive past and get parking in an adjacent lot (turns out it WAS my car). I asked the concierge if that was my car and he said NO. Really?? How does he know? Well..... Foolishly I accepted his answer. After 45 minutes I again started to really lose patience. I asked the concierge about my car.... in a very unfriendly manner he said.... "go check with the cashier" The cashier called and said my car was finished and that they would bring in over. I watched as they drove the car from the adjacent lot.... At this time I was MAD!!! You mean to tell me that I have been waiting almost an hour for car that was ready the whole time. What type of system do you have in place??? The person who I assume should be standing at the Check-in podium was NEVER there. You apparently don't use a paging system??? I guess at this location you just have to keep asking and hope that you are given correct information. You people really need to visit other service locations. You really dropped the ball on this one. I was happy to run over the little red cones when I left. Won't be back and definitely won't recommend Toyota of Carlsbad to ANYONE!!! More

Great help thanks to Charles Charles was helpful and knowledgable. He wasn't just trying to get a sale. I greatly appreciate all his time and effort. Plus his advice and input. Charles was helpful and knowledgable. He wasn't just trying to get a sale. I greatly appreciate all his time and effort. Plus his advice and input. More

In and Out Today I returned for a periodic servicing. I saw Corinna and was in and out in an hour or so. I appreciate the quick service and Corinna's professiona Today I returned for a periodic servicing. I saw Corinna and was in and out in an hour or so. I appreciate the quick service and Corinna's professionalism. More

New to Toyota family Jason Mancini, best salesman I've ever worked with! Got me a great price and beat our two dealerships! Finance was a little shady! Double check th Jason Mancini, best salesman I've ever worked with! Got me a great price and beat our two dealerships! Finance was a little shady! Double check the math! More

Go see Steve Robles!!! Great Experience!!! If you are in need of a car and want an honest, friendly, no pressure sales person, Steve Robles is your local Toyota guy!!! Very knowledgeable. If you are in need of a car and want an honest, friendly, no pressure sales person, Steve Robles is your local Toyota guy!!! Very knowledgeable. More