Tomball Dodge Jeep Chrysler

Service help I was not a regular customer. Very helpful and good service. Saved me money and got me back on the road in a reasonable time. I was not a regular customer. Very helpful and good service. Saved me money and got me back on the road in a reasonable time. More

Purchased New truck They did a great job working with me on my trade and also the finance . They also followed up to verify there are no issues. They did a great job working with me on my trade and also the finance . They also followed up to verify there are no issues. More

Surprisingly Superb Typically avoid dealerships but needed recall service. Service advisor was courteous and professional. Felt welcomed and respected. To save myself ano Typically avoid dealerships but needed recall service. Service advisor was courteous and professional. Felt welcomed and respected. To save myself another errand to run decided to add oil change. Entire process went smoothly and experience was pleasant. Will consider returning for maintenance service. More

Ed Sanchez Excellent Service Salesman Ed Sanchez was great to work with. He's our guy and we will be back to purchase a Chrysler 300 and a Jeep Salesman Ed Sanchez was great to work with. He's our guy and we will be back to purchase a Chrysler 300 and a Jeep More

CHARGED TWICE FOR LABOR I am writing this review basically because I have not received any courtesy return calls this morning despite my numerous requests requesting an appoi I am writing this review basically because I have not received any courtesy return calls this morning despite my numerous requests requesting an appointment with someone to discuss last weeks transactions with Tomball Dodge. An overview of what has transpired is herein: I took my Dodge Ram 3500 in for A/C repair service - basically replacing the HVAC housing/Recirculation door (I had previously bought the part) Ray advised that they had no problem using that part I bought to fix the one broken and frankly, Ray was very good throughout the process - He later called me advising that the mechanic stated that the actuators were needing to be replaced - he quoted me price to which I agreed. And actually my vehicle was ready for pick-up sooner than I had thought. That afternoon I headed over to Tomball Dodge to pick up my vehicle, spoke with Ray, paid the charges, and drove off. No sooner than I leave the driveway - there is no air coming out of the Vents. I was forced to make the turnaround on 249 Highway circling around and coming back to Tomball Dodge in less than 8 miles. I spoke with Ray advising that the A/C is not blowing out - he went and got the Mechanic who looked at it and stated "right away" that the evaporator is bad. I questioned him and advising why this was not checked or cleaned when he was already under the dash and can clearly can see the evaporator. He did not respond and walked away. This cost me $1372.00 Ray was generous enough to arrange a vehicle for me that afternoon as my ride had already left. My truck was kept overnight again with an Evaporator charge of $359.76 and another $800.00 labor charge totaling $1250.00. Upon picking up my vehicle I paid the charges and advised Ray, though he was courteous that I would be contacting General Management to discuss this situation. The old evaporator was given to me and left in my truck for my inspection and by the looks of it - I cannot understand whatsoever why this mechanic would not have "requested" that this be changed in the initial service - And he clearly told me prior to walking away that they could not be cleaned. Lastly after reviewing my receipts - I do not recall wherein I was advised of or asked for a "Complete Flush and Refill of the cooling system including heater core and block" - I have been aware of this situation with my a/c for awhile however, my job sending me out of town, I have attempted to maintain the simple things and this had just been performed by myself 4 weeks ago - so I don't understand why I was charged for this and without consent - as well as the mess left behind under the hood of coolant spots everywhere. I am extremely disappointed in the service I have been afforded in this matter - especially with your mechanic walking away from any explanation whatsoever, and I believe he did so because I am a mechanic and am very aware of the process in this regard. I simply do not have time to do my own work because of how busy I am and simply did not want to take the dash apart myself. I trusted your establishment in providing service according to the gracious discussions with Ray, and therefore, I trusted him and that everything would be taken care of. I had also previously spoken to Ray about bringing my truck back in tomorrow (this week) to deal with the cruise control issue - It had previously been recalled - fixed and is not working again. He and I discussed this issue at length as well the purchase of a new 2018 Dodge Ram that I have been thinking about - I had my hopes on the EcoDiesel - and given Ray's courtesy I had thought I found a dealership that I could trust to deliver a good deal. However, given the circumstances now I am not sure that I want to deal with your establishment any longer. Louis Habersaat More

Best service center in North Houston Tomball Dodge/Jeep will do you right. Do not bother going to Northwest Dodge, ever or any Ken Graf dealership. Tomball Dodge/Jeep is professional, p Tomball Dodge/Jeep will do you right. Do not bother going to Northwest Dodge, ever or any Ken Graf dealership. Tomball Dodge/Jeep is professional, punctual, polite, affordable, trustworthy and an all around great experience. I wish I had bought my Jeep with them. More

Great experience! I went to Tomball Dodge to just look at cars and left with a new Jeep Renegade. David Bynum was helpful and informative during the whole process. Ever I went to Tomball Dodge to just look at cars and left with a new Jeep Renegade. David Bynum was helpful and informative during the whole process. Everyone I dealt with was very polite. I will definitely recommend Tomball Dodge to friends and family. More

Express Oil Change Kiosk I am a 75 year old senior citizen. This is the best service dept experience I’ve ever had. Took excellent care of me and I was in and out in no time. I am a 75 year old senior citizen. This is the best service dept experience I’ve ever had. Took excellent care of me and I was in and out in no time. Thank you Tomball Dodge. I recommend this dealership and their service dept to anyone either vehicle shopping and/or needing service. More

Excellent Larry In the used vehicle dept was awesome he took my trade in and got me close to my payoff so I was impressed I was expecting to be a lot more upsid Larry In the used vehicle dept was awesome he took my trade in and got me close to my payoff so I was impressed I was expecting to be a lot more upside down then I ended up and my wife loves her new Journey More

Oil change First time at Tomball Dodge. Great service. Was able to get in and out even in a Saturday. Will be for future visits. Thank you Julie for a great expe First time at Tomball Dodge. Great service. Was able to get in and out even in a Saturday. Will be for future visits. Thank you Julie for a great experience More