Tomball Dodge Jeep Chrysler

Why I am a Life-Long Customer of Tomball Dodge I am writing this review to encourage all to take their vehicles to Tomball Dodge, Chrysler, and Jeep. I know taking your vehicle to the 'dealer' is n I am writing this review to encourage all to take their vehicles to Tomball Dodge, Chrysler, and Jeep. I know taking your vehicle to the 'dealer' is not an exciting experience (having to take your vehicle to any auto repair shop is never positive) due in major part to the stereotypes that are far too often supported by reality. Yet to my surprise, my experience from start to finish, the integrity in the customer service, and the respect given to me, all by Howard Hunt and Darryl Depasquale, will serve as a reminder to me that good people still exist. My van had not started in a month. It needed multiple rocker arms and four cams to be replaced. Here are the facts of my experience: o Howard Hunt, a Service Advisor, called me within one hour of my van arriving via tow truck. o On three separate occasions, Howard said he would call me back at a stated time. He always called me back precisely when he said he would. o He gave me his direct phone I could call/text. When I texted him, he replied back almost immediately. (It did take him roughly 10 minutes to reply to one text I sent him.) o When communicating, Howard was direct, sincere, and did not provide false hope. (That was actually very refreshing.) Albeit this was a costly repair, because he didn't give false hope, there were no surprises during the entirety of the repair process. o Howard went above and beyond to get the work done in the time I requested. At one point, I did not think it would be possible due to the weekend. Howard actually called me excited because he just so happened to ask his parts guy making a delivery if he had the four cams I needed and he did. o After nearly two weeks in the shop and on the day the repairs were complete, Howard Hunt called me to inform me the van's electrical system was causing issues and they were now exploring the problem. My heart sank. He called me back within 15 minutes with excitement and relief explaining to me the mechanic thought it best to unplug and reattach the electrical components to the TIPM system and it worked perfectly. No repairs needed and Howard passionately apologized for having alarmed my wife and I. (I suppose I am not used to having an auto repair shop overly communicate.) o I went to get the van right at closing on a Thursday. The bill was a little more than $300 dollars more than quoted. Howard Hunt had already left for the day. Darryl Depasquale (I didn't realize he was the Service Manager) approached me and said he was looking in to the discrepancy. A few minutes later, he pulled me aside to explain to me what happened. Somehow, an element of the original quote I approved did not tally in the total. Although they did the work and I approved the work, Darryl Depasquale owned the mistake saying it was clearly not my fault nor problem, but a mistake on their end and they would honor what they originally quoted. (That was so refreshing! This all happened past closing, lights off, and doors locked.) o The most defining moment came the next day when I received a call from Howard Hunt stating they had found a way to save me more money…(I am truly not joking.) Much to my surprise, Darryl Depasquale went beyond all expectations when he gave me back a portion of my bill. That was one of the most humbling experiences of my life. I wish there were words to describe the kindness, generosity, and sincere customer service I received directly from Howard Hunt and Darryl Depasquale. Much to my shame, I fail to remember the name of the cashier that stayed well after hours with her work completed to simply process my bill as well as another Service individual (I think Julie was her name) who worked alongside Darryl Depasquale to determine the difference in the bill and my original quote. I am now a proud, life-long customer of Tomball Dodge-Chrysler-Jeep and without question, I trust the people that work there. Howard Hunt and Darryl Depasquale have set the standard for customer relations and customer service and I will continue to pray for their efforts. More

RUN away as fast as you can!!! RUN RUN, RUN! Do not walk away from this place. I have NEVER had such a poor experience with anything in my life. I was lied to by 3 different man RUN RUN, RUN! Do not walk away from this place. I have NEVER had such a poor experience with anything in my life. I was lied to by 3 different managers, cussed at and threatened over the phone by one of them, and treated with pure disrespect from the time I signed papers. The xxxxxxxxx that I signed papers with was less than friendly, less than professional, and had a serious attitude problem while I was signing papers for a $50k+ truck I was purchasing. Two things were promised to me(one of which was the replacement of a NOX sensor causing the check engine light to remain illuminated)and after 3.5 weeks of them not following through with their promises, being ignored and avoided, I returned the truck, and withdrew the contract. I took my business elsewhere, and got the same exact truck at literally half the price. Sunny Ahmed is a horrible salesman, Julie Buck is full of crap, David Bynum is pure xxxx and has a horrible attitude. I can't stress it enough, STAY AWAY from these immoral xxxxxxxx! More

Worst Service Experience Ever I took my wifes 2015 Challenger RT+ in for an oil change. As we show and travel with our cars i only put full synthetic in them (since they were bough I took my wifes 2015 Challenger RT+ in for an oil change. As we show and travel with our cars i only put full synthetic in them (since they were bought), Upon arrival 15 mins prior to opening time i find that the gates are locked with vehicles parked in front of them, so i drove around the side where i saw an open gate. I asked an employee where service was and why the gates were locked, he told me to just "drive around the building the service lanes are on the other side. I did so and parked to wait for them to open. No one said anything to me even through there were staff inside the service center looking at me as i sat with my car. Opon opening a service tech coms out and tells me that i will have to wait until last since i came thru the employee entrance. I asked to speak to the manager who sent him to tell me this. This individual was VERY rude, and i was taken back to his office like i was in high school and going to the principals office so that he could talk down to me about what I did wrong and how the issue is my fault. I did what i was told by an employee. So i wait an HOUR to get checked in for an OIL CHANGE, then i am told they don't use the same synthetic as other dodge dealers i have gone to ( i am trying this one as we have moved - my preferred dealer is an hour away now). I am told if i want MOBIL 1 they can get it but i will again have to wait. They take the car in, then i am told they have the MOBIL 1 oil IN STOCK, do i want it. I said yes. Imaging my surprise when i get the bill for 130 for an oil change and filter for a car. I then approached the service rep and said this is way high, i was told that i should use penzoil because it is cheaper. This is my second attempt to give this dealership business, on a previous occasion i was told by the same service manager that a service APPOINTMENT (that i had to schedule 3 weeks out to fit in) was not really an appointment but a sheduled time to shop up and at that time its first come first servce, but if you have an appointment all of the people with appointments go in order of who was there first. I would encourage this dealership to recognize that an appointment is exactly that, does your doctos or hospital work this way for an appointment? As someone with 3 dodge vehicles i am in a dealer for service on something at least once a month. This dealership will never receive another $$ of mine or my family. Nor will i ever by a vehicle from them. Beware of who you have service your vehicle... they may be rude and unethical. More

Awesome experience in buying my vehicle The sales rep was a pleasure to deal with and got me where I needed to be to walk out with my new vehicle. Absolutely a great experience The sales rep was a pleasure to deal with and got me where I needed to be to walk out with my new vehicle. Absolutely a great experience More

Customer service and quality work The technician travis and service advisor alex have always been professional and up to date on keep my ram 3500 4x4 running excellent, i strongly reco The technician travis and service advisor alex have always been professional and up to date on keep my ram 3500 4x4 running excellent, i strongly recommend both More

Great Experience The people at Tomball Dodge (Louis & Darrell) have always provided great service. They are honest on what needs to be done and have been very helpful The people at Tomball Dodge (Louis & Darrell) have always provided great service. They are honest on what needs to be done and have been very helpful when it comes to the amount of time required to get the work accomplished. We were taken care of from the time we walked into service all the way through to when we went to check out. Everyone was gracious and friendly. We will definitely be using their services for future and highly recommend them for your automotive needs. More

Great Experience We had a great experience with Matt. Matt was extremely accommodating with my situation. He made sure everything was done to best meet our needs quick We had a great experience with Matt. Matt was extremely accommodating with my situation. He made sure everything was done to best meet our needs quickly. He even drew pictures with my autistic daughter. Highly recommend Tomball Dodge and Matt Medearis! More

PARTS DEPARTMENT ROCKS Was everywhere and couldn't find a part for my Jeep. Tried for months at several dealerships and auto parts stores. The parts manager Jeff knew exactl Was everywhere and couldn't find a part for my Jeep. Tried for months at several dealerships and auto parts stores. The parts manager Jeff knew exactly what I needed and had one in the next day. That old guy was wonderful and what a resource......Kinda blew my mind when he didn't try to blow me off but took the time for me to explain. I will be back ...........Great job. More

Great customer service My experience was great. Customer service was very helpful and did everything they could to help. They offered popcorn a kids play room snacks and mo My experience was great. Customer service was very helpful and did everything they could to help. They offered popcorn a kids play room snacks and more. The wait time wasn't long at all More

What, a Great Truck buying experience? We all know buying a new vehicle can be and is typically no joy. Not so at Tomball Dodge. I. Ought a new RAM 1500 diesel at a fair price in less than We all know buying a new vehicle can be and is typically no joy. Not so at Tomball Dodge. I. Ought a new RAM 1500 diesel at a fair price in less than 2 hours!! More