Tomball Dodge Jeep Chrysler

Worst Service Experience Ever I took my wifes 2015 Challenger RT+ in for an oil change. As we show and travel with our cars i only put full synthetic in them (since they were bough I took my wifes 2015 Challenger RT+ in for an oil change. As we show and travel with our cars i only put full synthetic in them (since they were bought), Upon arrival 15 mins prior to opening time i find that the gates are locked with vehicles parked in front of them, so i drove around the side where i saw an open gate. I asked an employee where service was and why the gates were locked, he told me to just "drive around the building the service lanes are on the other side. I did so and parked to wait for them to open. No one said anything to me even through there were staff inside the service center looking at me as i sat with my car. Opon opening a service tech coms out and tells me that i will have to wait until last since i came thru the employee entrance. I asked to speak to the manager who sent him to tell me this. This individual was VERY rude, and i was taken back to his office like i was in high school and going to the principals office so that he could talk down to me about what I did wrong and how the issue is my fault. I did what i was told by an employee. So i wait an HOUR to get checked in for an OIL CHANGE, then i am told they don't use the same synthetic as other dodge dealers i have gone to ( i am trying this one as we have moved - my preferred dealer is an hour away now). I am told if i want MOBIL 1 they can get it but i will again have to wait. They take the car in, then i am told they have the MOBIL 1 oil IN STOCK, do i want it. I said yes. Imaging my surprise when i get the bill for 130 for an oil change and filter for a car. I then approached the service rep and said this is way high, i was told that i should use penzoil because it is cheaper. This is my second attempt to give this dealership business, on a previous occasion i was told by the same service manager that a service APPOINTMENT (that i had to schedule 3 weeks out to fit in) was not really an appointment but a sheduled time to shop up and at that time its first come first servce, but if you have an appointment all of the people with appointments go in order of who was there first. I would encourage this dealership to recognize that an appointment is exactly that, does your doctos or hospital work this way for an appointment? As someone with 3 dodge vehicles i am in a dealer for service on something at least once a month. This dealership will never receive another $$ of mine or my family. Nor will i ever by a vehicle from them. Beware of who you have service your vehicle... they may be rude and unethical. More

Awesome experience in buying my vehicle The sales rep was a pleasure to deal with and got me where I needed to be to walk out with my new vehicle. Absolutely a great experience The sales rep was a pleasure to deal with and got me where I needed to be to walk out with my new vehicle. Absolutely a great experience More

Customer service and quality work The technician travis and service advisor alex have always been professional and up to date on keep my ram 3500 4x4 running excellent, i strongly reco The technician travis and service advisor alex have always been professional and up to date on keep my ram 3500 4x4 running excellent, i strongly recommend both More

Great Experience The people at Tomball Dodge (Louis & Darrell) have always provided great service. They are honest on what needs to be done and have been very helpful The people at Tomball Dodge (Louis & Darrell) have always provided great service. They are honest on what needs to be done and have been very helpful when it comes to the amount of time required to get the work accomplished. We were taken care of from the time we walked into service all the way through to when we went to check out. Everyone was gracious and friendly. We will definitely be using their services for future and highly recommend them for your automotive needs. More

Great Experience We had a great experience with Matt. Matt was extremely accommodating with my situation. He made sure everything was done to best meet our needs quick We had a great experience with Matt. Matt was extremely accommodating with my situation. He made sure everything was done to best meet our needs quickly. He even drew pictures with my autistic daughter. Highly recommend Tomball Dodge and Matt Medearis! More

PARTS DEPARTMENT ROCKS Was everywhere and couldn't find a part for my Jeep. Tried for months at several dealerships and auto parts stores. The parts manager Jeff knew exactl Was everywhere and couldn't find a part for my Jeep. Tried for months at several dealerships and auto parts stores. The parts manager Jeff knew exactly what I needed and had one in the next day. That old guy was wonderful and what a resource......Kinda blew my mind when he didn't try to blow me off but took the time for me to explain. I will be back ...........Great job. More

Great customer service My experience was great. Customer service was very helpful and did everything they could to help. They offered popcorn a kids play room snacks and mo My experience was great. Customer service was very helpful and did everything they could to help. They offered popcorn a kids play room snacks and more. The wait time wasn't long at all More

Faster than quoted Quoted for a 2 hour wait on an oil change but was out of there in an1:30 minutes with a crowded waited area...not bad at all,Thanks Julie !!! Quoted for a 2 hour wait on an oil change but was out of there in an1:30 minutes with a crowded waited area...not bad at all,Thanks Julie !!! More

What, a Great Truck buying experience? We all know buying a new vehicle can be and is typically no joy. Not so at Tomball Dodge. I. Ought a new RAM 1500 diesel at a fair price in less than We all know buying a new vehicle can be and is typically no joy. Not so at Tomball Dodge. I. Ought a new RAM 1500 diesel at a fair price in less than 2 hours!! More

service My service writer was Nick Naquin. He did exactly what he told me, on time & at the Price he quoted. He even went the Extra mile & did some additi My service writer was Nick Naquin. He did exactly what he told me, on time & at the Price he quoted. He even went the Extra mile & did some additional work that I requested at the last minute. Great Job Nick & Tomball Dodge More