Tomball Dodge Jeep Chrysler

Lack of knowledge about factory extended warranty. 2014 Lack of knowledge about factory extended warranty. 2014 Jeep Grand Cherokee affected by leather instrument panel top. Basically the leather dash ha Lack of knowledge about factory extended warranty. 2014 Jeep Grand Cherokee affected by leather instrument panel top. Basically the leather dash has delaminated and has large waves in it. Very easy to see. It should of been an easy 3 step process per the FCA letter. First dealer inspection then ordering parts that will take 3-5 months to show up and setting an appointment to replace the old dash. Unfortunately they said said I had to leave my car with them for up to 2 days and rent a car at my own expense. I was very confused by this because it is a top dash that you can see has delaminated from 10 feet away. Per the FCA letter all that is required is a “dealer inspection”. To confirm Tomball Jeep / Dodge story about needing up to two days for the inspection I called Demontrond jeep in conroe and they said they were familiar with the process and it would take 30 minutes to complete the dealer inspection. Even the manager of service dept. at Tomball Jerp informed me that they needed my car for a couple days. Such a shame because I gave them a 5 star review this 1st time I stopped into their service department. Unfortunately 50/50 is not good enough for me to make the drive back to them. More

Multi-month ordeal with even ownership dropping the ball Vehicle was kept for 2-weeks for a multitude of issues. One item was fixed while the vehicle was over driven for service, abused and not reassembled c Vehicle was kept for 2-weeks for a multitude of issues. One item was fixed while the vehicle was over driven for service, abused and not reassembled correctly. The service department engages in incessant lying and they lack of customer service, accountability and communication I found my situation dragged on for several months while trying to work with this incompetent team. Even ownership failed to communicate effectively and support the failures of the service department. Stay away unless you just want to waste your time and money. More

Took my 4X4 2017 2500 in to have 4 recall items addressed. Truck was clean and detailed when taken in. The weather was bright and sunny. It was returned to me when I picked it up with mud caked on addressed. Truck was clean and detailed when taken in. The weather was bright and sunny. It was returned to me when I picked it up with mud caked on the wheel wells and mud on the side of the car and on the floor mat. I took it back the next day—they agreed to clean and detail it for free. They explained that the only place they Have to park vehicles is an unpaved lot with mud holes. It was obvious it had been driven through mud with all 4 wheels engaged. While they cleaned my truck, they did not apologize. Also, the service advisor did not answer his phone or return multiple calls. I will not go back to this dealer. More

Went to this dealership and had a salesperson named Frank who was my salesman. I test drove a truck and was not offered what I was looking for with my trade. I was never given a number on what they were se who was my salesman. I test drove a truck and was not offered what I was looking for with my trade. I was never given a number on what they were selling their truck to me for so I called Frank and ask him to tell me what he wanted for the truck I test drove and he never got back with me. I called to talk to the general manager to get the info and was told I had to speak with Julie and gave her my info and never heard from her either and then I called again to speak with her and never heard back!!! I would not ever reccomend anyone to go to this dealership with this kind of non service! More

I found a vehicle online that I was interested in, I sent the screen shots to the sales rep that I have used in the past and she responded that it was a mistake and they would not honor their posted pricing. the screen shots to the sales rep that I have used in the past and she responded that it was a mistake and they would not honor their posted pricing. I then posted a review and they responded back and said my review was fake. I reached out and spoke with mike and he blamed it on a “glitch” and said they have no control of mistakes on the internet. He was extremely short and not very professional. I’m in sales and have been for a very long time and when I misquote I still have to honor that price. That all rubbed me the wrong way so I started reviewing reviews online and seen one a week ago that was for the same issue and they said they are legally obligated to honor pricing. I also have a phone call in with Julie but of course have not heard back from her. This is not my first issue with this dealership. Last year I had a horrible experience with their service department and they begged me to remove my review even though they admitted it was all accurate. I received phone calls for a few weeks of them asking me to take it down. More

Honest, No xx Salesman: In the past 11 years I have purchased 14 vehicles, all new from dealerships. I recently decided to purchase a Jeep, a vehicle I have never owned. Afte In the past 11 years I have purchased 14 vehicles, all new from dealerships. I recently decided to purchase a Jeep, a vehicle I have never owned. After much research I decided on a 2018 Jeep Rubicon. I first checked in Conroe on 4/13/19 and then on the 16th Tomball Dodge. I had plans to check several other dealers’ inventory. Up on arriving at your dealership I was met by salesman Chris Abraham. I advised him that I was interested in a 2018 Jeep Rubicon that was advertised on Tomball’s website. After checking that vehicle could not be located. I was very precise as to what I wanted and what I wanted to pay. After several days, Chris called me to say he had located a vehicle out of this area. On Sat 20th we went in and completed the purchase. I am writing this review to let you know how pleased I was at the honesty and integrity of Mr. Abraham and because of this I didn’t check another dealer. As you can see I am not new to purchasing a new vehicle. My experience with Chris rates at the top of all my vehicle purchases. An honest no xx salesman such as Chris is a real asset to your dealership. More

Don't believe your lying eyes and ears Warning: Do not buy from this dealer or any associated dealership... I own a successful landscape company in the Houston area and buy several new vehi Warning: Do not buy from this dealer or any associated dealership... I own a successful landscape company in the Houston area and buy several new vehicles (trucks) a year. I have purchased many ford's and chevy's over my 25 years in business, but heard on the radio and verified on their website some great prices advertised at Tomball dodge so I figured why not try a different product for a change. I emailed them first to make sure there was not a misprint on the price or some other trick some dealers use to get people into their dealership (Bait and Switch). They emailed me back stating the price I seen is the price I would pay, BUT here is the catch... The email was not signed and did give a contact name. So I went to the dealer and explained to the salesperson who greeted us... all of the above. He started claiming some of the discounts I do not qualify for and such. I explained that I do qualify for all the bonus and end of year discounts because the only disclaimer to these were you needed to live in Texas. Salesperson was courteous, but I am not at all used to having to negotiate over an already settled advertised sales price - especially after getting an email as back-up to the advertised price so I promptly walked out. I would not recommend this dealer to anyone and I am writing this review as a warning to people that are not as well versed in buying cars as I am ... to stay away from this dealer. If they tried to scam me, then the average buyer has no chance here... More

Worst customer service in service center ! Went in for 2 jeep recalls. Rudest men working there , including the service director Patterson and Wheeler who tried to impersonate the actual manage Went in for 2 jeep recalls. Rudest men working there , including the service director Patterson and Wheeler who tried to impersonate the actual manager.If you are a woman , make sure you bring your dad , brother , boyfriend, husband , or some Man so you get treated with respect at this place !!!! Also the shuttle will run late , when promised a rental , make sure you don't have GEICO ins... or you'll have to go offsite to rent the car due to their policy which they do not mention! And they are likely to cause more damage to your jeep . Now my horn won't work because when they replaced the clock spring and airbag , they messed up my horn . They are not at all helpful. Not even when you involve Chrysler corporate . They are rude to them as well ! I've never experienced such horrible service at a dealership ever !!!! More

No pressure sales! Awesome experience! Highly recommend Andres. So happy with my vehicle and the whole buying experience. Couldn’t have been better. The no pressure Awesome experience! Highly recommend Andres. So happy with my vehicle and the whole buying experience. Couldn’t have been better. The no pressure sales was a pleasant surprise too. More

Service on RAM Truck Worst service I have ever had. Did not call when supposed to or return calls. I tried to speak with service manager (Paul) and Julie (Director of Cust Worst service I have ever had. Did not call when supposed to or return calls. I tried to speak with service manager (Paul) and Julie (Director of Customer Service) after Service Adviser did not return calls or call when he said he would, and never received a call back. On top of that, I had call from customer care survey person who left message for me to please call them about my survey I left, so they could make it right! Not to my surprise I have called three times and left message, to never get a call back They had my had my truck for two weeks while working STAR case with Chrysler. Basically had one communication per day. This was to find two electronic modules on my air conditioner. All I asked was to provide me a loaner car or rental while they worked the case. That would have made it right, but the dealership nor Chrysler, would do it. Don't get me wrong I love my Ram, but because of this I will probably never own another Chrysler product. It was just too painful of an experience. Oh forgot to mention, during that time my change holder in my console disappeared also. Did not bother to call them on that. More