Tomball Dodge Jeep Chrysler

I have tried to buy a car here twice over the past three and a half years and had unpleasant experiences each time. Back in 2016, when I was trying to buy my Dodge Challenger, I came in and looked at th and a half years and had unpleasant experiences each time. Back in 2016, when I was trying to buy my Dodge Challenger, I came in and looked at the inventory. They had a great selection of vehicles. I knew what I wanted but I wasn’t in a hurry to buy because the vehicle I had worked perfectly fine. Nonetheless, I looked, test drive, and found THE car. When I sat down with the sales guy, I gave him my budget and what I wasn’t willing to compromise in the car. He pulled numbers, then went to speak to the sales manager. When he came back, he gave me the worst finance option EVER. My payment was $300-$400 more than what I told him I budgeted for. PLUS, he asked me to put more money down. I told him that I was upfront about my bottom line and I that I wouldn’t be able swing anything more than that. He kept trying to wheel and deal me so I ended up walking away. The next day he called me and asked me how I was. I let him know that I was good and on the way to sign papers for my new car. He then asked me if the other dealership had been able to meet my parameters and I let him know that they could. He asked to call me back so I said that was fine. 15 minutes later... He calls me saying that they could match the deal!!! WHAT IN THE HECK! Anyway, needless to say, Tomball Dodge didn’t get the sale. Fast forward to 3.5 years later... I’m ready to trade my car in for a Jeep Wrangler Unlimited. I went to the gentleman who assisted in my first car purchase but unfortunately they didn’t have any inventory in stock, or not for what I was looking for at least... I decided I’d give Tomball Dodge another chance. I mean, maybe the sales guy was just bad at his job. Anyway, I walked in, probably a little too aggressive, but I know what I want. I also don’t think that what I’m asking is too far fetched either. I meet with a gentleman named David. He was really cool, patient, and showed me what there was. I found something I wanted and he gave me the walk through of the Jeep. He really did a good job of presenting the vehicle. When we went to talk business, he seemed really confident in what he could do for me. I went over all the details of what I wanted for trade in, let him know what my current loan interest was, what I was prepared to pay as a down payment, and what I wanted my monthly payments to look like. He went back to give the manager my info, run my credit, and when he came back... it was basically the same type business I experienced before. He wanted me to put more down, low balled me On the trade, my payments were $200-$300 more than was I wanted to pay and he blamed my credit. I let him know I wasn’t happy and I wasn’t going to buy under those circumstances. He went back and the manager came out and speak to me. This man also seemed very nice. I went over my concerns, he came up on the trade and let me know that the loan options could change but that they would have to call on Monday. I said okay, and he told me someone would call me ON MONDAY. It’s now Friday. I haven’t heard from anyone and I even called on Wednesday to follow up. The receptionist said that either David or the manager would call me back.... I left my name and number just to make sure. Still, I haven’t heard anything. I also failed to mention, that when they took my car for appraisal, they never brought it back until I was already fed up and way past ready to leave. Oh, and when I was leaving they had the audacity to ask me if my experience was better than the time before. So, in my opinion, go somewhere else. These people don’t do honest business and know nothing about REAL customer service. At the end of the day, even if they aren’t willing to meet my criteria, they should have called and said so. Their lack of follow up showed me how shady this group of sales people are. Surface kindness will kill a business. More

Wish I could choose a negative star rating. Bought a new truck from Tomball Dodge a few weeks ago. I’ve been trying to contact my sales rep about an issue with my truck, for weeks with no response. Once the truck from Tomball Dodge a few weeks ago. I’ve been trying to contact my sales rep about an issue with my truck, for weeks with no response. Once they have your money, you cease to exist. Please take it from all of the customers like me that are leaving negative comments and low star ratings. I should have purchased from AutoNation Dodge in Spring. You will regret your purchase if you buy from Tomball Dodge. Worst customer service that I’ve ever experienced. If I treated my customers like this, I’d go out of business. I wish I would have read these reviews before I made my purchase. More

Terrible customer service and we bought our last 2 vehicles there! Won't return calls or emails. Lower range of our trade in was $27,000 but only wanted to give us $16,000 when we got there and vehi vehicles there! Won't return calls or emails. Lower range of our trade in was $27,000 but only wanted to give us $16,000 when we got there and vehicle is only a year old in great condition. They then ignored our emails and phone calls. Obviously don't care about repeat business. More

This is a sleezy company. They are bait and switch.?run don’t walk away . They tried to get me to pay for items that were already installed on the price don’t walk away . They tried to get me to pay for items that were already installed on the price More

Traded our 2012 Ram in for a new 2020 Laramie, beautiful truck, however the service here is horrible!!!! First time I have ever seen a dealer hand over the new vehicle and say “oh, we didn’t have time to “ truck, however the service here is horrible!!!! First time I have ever seen a dealer hand over the new vehicle and say “oh, we didn’t have time to “make ready” wash! typical rain residue plus they had to change a tire but left all this white gooey stuff all over new tire. Makes me mad every time I think about it. Half the experience is driving out in a brand new sparking clean vehicle 😢 Ok, I understand the quarantine during this time and maybe there wasn’t staff to wash it, but whoever changed tire could have cleaned up the mess. More

Absolute horrible service Took Jeep in several months ago to get gps serviced because it wasn’t working. I was told it was antenna problem and they needed to order one. No call Took Jeep in several months ago to get gps serviced because it wasn’t working. I was told it was antenna problem and they needed to order one. No call back from them. Here we are several months later, I had to take Ram 3500 in because of transmission problem. They have no clue what’s goin on with it other than to say we need to take transmission out and see what’s wrong. What? No trouble shooting to narrow it down. So anyway I bought a new transmission on a Wednesday and they said it was in Dallas, TX and we will let you know as soon as it arrives and you will have truck back Friday. A week later I finally get truck back still no calls from dealership. Drove truck for half a day and transmission goes out again. I call to tell them they need to come get it with a tow truck. All they are concerned with is who is paying for the tow truck. Still no call back about truck arriving there or what’s going on. And still Jeep needs a new radio for gps to work which we still have no call back for it when it will arrive there and the problem was not antenna. No call back from service department or the managers I left my name and number to call me back with updates but they want to send me emails for reviews. I would not recommend More

Service Department---Beware I bought a 2015 Jeep Wrangler from this dealership along with the extended warranty. I have needed some stuff done but I have had an extremely difficu I bought a 2015 Jeep Wrangler from this dealership along with the extended warranty. I have needed some stuff done but I have had an extremely difficult time dealing with the service department, even after dealing with the service manager, my issues still has not been resolved. I have left numerous phone calls and emailed several times and still have not heard back or gotten my jeep taken care of. More

Will not purchase from them again! went to Tomball Dodge Chrysler Jeep on 1/11/2020 to trade my Jeep in for either a 19 Challenger or Charger. This was to be the 4th vehicle purchase f went to Tomball Dodge Chrysler Jeep on 1/11/2020 to trade my Jeep in for either a 19 Challenger or Charger. This was to be the 4th vehicle purchase from them. When my husband & I arrived, we were getting ready to test drive a 19 Challenger SXT, but when I started the engine the entire dashboard lit up! salesman told us to test drive an identical SXT (just a different color). Took the other for a test drive & liked it. When we returned from the test drive, we saw the original SXT pulled into the express lane area. salesman assured us "everything's good, which one you want?". I told him that as long as everything was fine with the original one - that's the one I wanted (I liked the color and the windows were already tinted). After signing the paperwork, husband & I left to head home. I was changing lanes when the steering wheel locked for a few seconds. It wasn't that the power steering went out & you would have to "muscle it", it was literally locked. We chalked it up to the possibility that it needed to "cycle" since the tech's fixed the issue with the dashboard lighting up.Not so much! 2 days later, driving to the store & start to turn the steering wheel to go into the parking lot & steering wheel locked up yet again. That's twice now in 3 days. I didn't drive the car the rest of the week, but contacted the finance company to see what could be done. They stated to have the dealership "unwind" the loan & get into something else. Since I had rsvp'd for the new owner clinic that was being held on 1/22, I gave the car one last try...yet again, turning into the dealership it locked again. I talked to my salesman when I got into the showroom & he directed me to the service manager and another gentleman that I believe was the GM. I explained to the two men my dilemma & how I did not feel safe driving the car. They gave me a loaner & said they would have a tech look it over. The next day I called the dealership and asked to speak with the GM, I was transferred to the sales manager who stated he would look into the issue and get back to me. He did call me back, but to let me know the GM was not in and wouldn't be until Thursday. He was going to follow up with me then. Thursday afternoon I get a text from the service writer that the car is good, but they would continue to test it and hopefully it would be ready by later in the day. Meanwhile no call from the sales manager. Service writer texts me Friday morning that the car is ready, still nothing from the sales manager. When I went to the dealership on Saturday, I asked to speak with the sale manager. He blew me off and pushed me back to the salesman. I told the salesman that I did not feel safe driving that car and wanted out of it. Takes me to the service writer who says, everything's fixed; that it was a bad battery, they tested it, had 3 different people test drive it and nothing happened. Again I tell the salesman I don't feel safe in the car, tells me to call him Monday at 11a - he'll see what he can do. Reluctantly I get into the car & start to drive home. I get about 20-25 minutes down the road when the the steering wheel locks AGAIN & the steering wheel light with the exclamation point pops up. Then the power steering assist off lights up! I get about another 10 minutes down the road & the steering wheel light with the exclamation point pops up AGAIN when the steering wheel locked. At that point, I'm home & send pics of the dash to the salesman who responds by saying come in Monday, he'll get this figured out. Well here we are Monday, 1/27/2020 - I drive the car to the dealership, tell the salesman to get me out of the car, unwind the loan. Says he can't has to do it as a trade-in. Needless to say, I spent 4 hours there getting nothing but the run-a-round. Finance company tells me one thing, salesman & finance manager something else. Finance manager says that's it's not easy to unwind the loan & the finance company is making it sound like it is. Goes on to say that the dealership would lose money if they did the unwind because they would still have to fix the car & then sell it as "used". How is this fair to me???? I had the car 8 days, they've had it the remainder of the time "fixing" it. Finance mgr takes me to service to see about a rental, now I have to pay a "deposit" of $50 because they have to go through hertz. Finance mgr asks the service writer if they know the issue yet, to no surprise he says it's pulling the same codes as before. I said no not putting a deposit down for a rental & start walking out. I can't believe they would treat a loyal customer like this. It's not my fault that there's an issue with the car & yet I'm being punished because they don't want to deal with losing money if they unwind the original loan so that I can get into another vehicle. I'm now stuck with a brand new car that I'm scared 2 drive. Can't wait to see what they say the issue was this time. I WILL NEVER PURCHASE FROM THEM AGAIN. More

Lack of knowledge about factory extended warranty. 2014 Lack of knowledge about factory extended warranty. 2014 Jeep Grand Cherokee affected by leather instrument panel top. Basically the leather dash ha Lack of knowledge about factory extended warranty. 2014 Jeep Grand Cherokee affected by leather instrument panel top. Basically the leather dash has delaminated and has large waves in it. Very easy to see. It should of been an easy 3 step process per the FCA letter. First dealer inspection then ordering parts that will take 3-5 months to show up and setting an appointment to replace the old dash. Unfortunately they said said I had to leave my car with them for up to 2 days and rent a car at my own expense. I was very confused by this because it is a top dash that you can see has delaminated from 10 feet away. Per the FCA letter all that is required is a “dealer inspection”. To confirm Tomball Jeep / Dodge story about needing up to two days for the inspection I called Demontrond jeep in conroe and they said they were familiar with the process and it would take 30 minutes to complete the dealer inspection. Even the manager of service dept. at Tomball Jerp informed me that they needed my car for a couple days. Such a shame because I gave them a 5 star review this 1st time I stopped into their service department. Unfortunately 50/50 is not good enough for me to make the drive back to them. More

Multi-month ordeal with even ownership dropping the ball Vehicle was kept for 2-weeks for a multitude of issues. One item was fixed while the vehicle was over driven for service, abused and not reassembled c Vehicle was kept for 2-weeks for a multitude of issues. One item was fixed while the vehicle was over driven for service, abused and not reassembled correctly. The service department engages in incessant lying and they lack of customer service, accountability and communication I found my situation dragged on for several months while trying to work with this incompetent team. Even ownership failed to communicate effectively and support the failures of the service department. Stay away unless you just want to waste your time and money. More