Tomball Dodge Jeep Chrysler

These positive reviews have to be fake!! We got the truck we wanted at the worst dealership in TX. Sales reps are scam artist, hiding fees until the bitter end. Loan department is another s We got the truck we wanted at the worst dealership in TX. Sales reps are scam artist, hiding fees until the bitter end. Loan department is another scam, waiting for you to agree to the deal before they jack up the interest rate. We spend all day there before they came back down on a reasonable rate, wasted time. Now, 2 months after buying the truck, our tags are expired and they can't get us our tags. No communications unless you reach out, all reps have attitude. More

Poor service... by their service department and by Chrysler This dealership has poor service they do not have enough technicians to handle major repairs specifically for transmissions. It is now over a month s This dealership has poor service they do not have enough technicians to handle major repairs specifically for transmissions. It is now over a month since taking my car in for what I was told an appointment but it still has not been worked on or diagnosed. I am driving on my own dime a rental car that you would expect would be free because my Jeep is only a year old and under manufactures warranty. Funny thing of it is my mopar/uconnect vehicle check up notification tells me my automobile has a "Powertrain issue and to get service immediately". They have the worst service department and specifically I have been given the run a round by Paul Patterson More

Ram rebel John Hayes is a good salesperson and I love the ram rebel that I purchased. I can't wait for the new owners clinic so I can get with after marketing t John Hayes is a good salesperson and I love the ram rebel that I purchased. I can't wait for the new owners clinic so I can get with after marketing to order some items for the truck. More

Great Service Quick service & excellent customer service. Staff communicated routinely of vehicles service needs & estimated length of time & cost. I was well infor Quick service & excellent customer service. Staff communicated routinely of vehicles service needs & estimated length of time & cost. I was well informed and kept up to speed of work being completed. More

trucks great place to buy a truck,kevin potter will get it done fast and you be out really quick,he gets you the best price on a new truck great place to buy a truck,kevin potter will get it done fast and you be out really quick,he gets you the best price on a new truck More

Inept work & zero service I took my jeep in for a recall & to have my assisted cruise control fixed. I got a call after one day saying it was all fixed. I pull out of the deale I took my jeep in for a recall & to have my assisted cruise control fixed. I got a call after one day saying it was all fixed. I pull out of the dealership try the cruise & of course it does not work. It doesn't even appear they attempted to repair it. I have taken to other jeep dealers in Houston to find the same level of non existent customer service. Due to the lack of service I would not recommend a jeep, Chrysler,dodge product at all. It's sad when you can't depend on a dealership to give you quality work. Who knows if my recall was even repaired. More

Going the extra mile My experience dealing with service Dept on my 2014 Ram and service writer Howard Hunt gave me a good feeling about working with this dealership as I f My experience dealing with service Dept on my 2014 Ram and service writer Howard Hunt gave me a good feeling about working with this dealership as I feel they were VERY full of work orders on other customers. I started looking at the newer Rams and comparing new features. After deciding on a particular build that satisfied my needs the sales staff went into OT trying to locate it and the rest was history. Salesman Hugh Shiltz even helped me swap my tools and tool boxes taking half a day .. KUDOS to entire staff and a high five to finance , "Rock"... Charles More

Customer Service in SErvice Department is AWFUL Customer service is unacceptable. Dropped truck off for brake repair - on a job not done right by them initially and fuel filter replacement. 1. C Customer service is unacceptable. Dropped truck off for brake repair - on a job not done right by them initially and fuel filter replacement. 1. Check in was very slow. 2. At 5 pm no status on the truck received. Called and left message with service advisor, Nick. He never called back. (Same issue with him the previous time we took the vehicle!) 3. Drove to the dealer to learn they never touched the truck. Understand the mechanics being swamped but the advisor not contacting us is unacceptable especially upon walking in there was one service advisor playing on his phone and two others gossiping. 4. The next day - they still did not get to the truck! Two and half days later they "fixed" it. They left a cap off the wheel and didn't reset the warning fuel filter replacement indicator so another trip back was required! More

Terrible customer service!!!! Attention potential jeep buyers!!! Please stay away from this dealership!!! I purchased a new jeep just over a month ago, my husband had to sign the p Attention potential jeep buyers!!! Please stay away from this dealership!!! I purchased a new jeep just over a month ago, my husband had to sign the paperwork and we sent it overnight express mail. The dealership claims it didn't receive the paperwork for over a month, thus resulting in going over the payoff date. This resulting in me having to pay over 70.00 of perdiem for the trade in. The dealerships refused to pay the amount claiming its USPS fault. Please stay away from this dealership!!!!!!!!!!! More

Don't shop here. Jorge " friend at Tomball Ford", Just to let you know ended up leaving the not good experience at Tomball Dodge without a deal after 2:30 hours, woke Jorge " friend at Tomball Ford", Just to let you know ended up leaving the not good experience at Tomball Dodge without a deal after 2:30 hours, woke up the next day did the exact same shopping via the internet for a jeep ended up at DeMontrond got a 2016 jeep instead of a 2015 jeep for a better price $ 143.00 dollars ( same vehicle except year model ) and got 3 times my trade in value quoted by Tomball Dodge. Really glad we walked away. When I need a Ford it will be Jorge Lopez @ Tomball Ford. When I need a Dodge or Jeep Bill Derk @ DeMontrond. When I need a GMC Anthony Martinez @ Beck & Masten. Thanks for your help, P.S. There is only one way to change all of the negative reviews online and in the real world for Tomball Dodge and that is middle management, just an observation by another business owner of 22 years. More