Tomball Dodge Jeep Chrysler

Great Service Quick service & excellent customer service. Staff communicated routinely of vehicles service needs & estimated length of time & cost. I was well infor Quick service & excellent customer service. Staff communicated routinely of vehicles service needs & estimated length of time & cost. I was well informed and kept up to speed of work being completed. More

trucks great place to buy a truck,kevin potter will get it done fast and you be out really quick,he gets you the best price on a new truck great place to buy a truck,kevin potter will get it done fast and you be out really quick,he gets you the best price on a new truck More

Inept work & zero service I took my jeep in for a recall & to have my assisted cruise control fixed. I got a call after one day saying it was all fixed. I pull out of the deale I took my jeep in for a recall & to have my assisted cruise control fixed. I got a call after one day saying it was all fixed. I pull out of the dealership try the cruise & of course it does not work. It doesn't even appear they attempted to repair it. I have taken to other jeep dealers in Houston to find the same level of non existent customer service. Due to the lack of service I would not recommend a jeep, Chrysler,dodge product at all. It's sad when you can't depend on a dealership to give you quality work. Who knows if my recall was even repaired. More

Going the extra mile My experience dealing with service Dept on my 2014 Ram and service writer Howard Hunt gave me a good feeling about working with this dealership as I f My experience dealing with service Dept on my 2014 Ram and service writer Howard Hunt gave me a good feeling about working with this dealership as I feel they were VERY full of work orders on other customers. I started looking at the newer Rams and comparing new features. After deciding on a particular build that satisfied my needs the sales staff went into OT trying to locate it and the rest was history. Salesman Hugh Shiltz even helped me swap my tools and tool boxes taking half a day .. KUDOS to entire staff and a high five to finance , "Rock"... Charles More

Customer Service in SErvice Department is AWFUL Customer service is unacceptable. Dropped truck off for brake repair - on a job not done right by them initially and fuel filter replacement. 1. C Customer service is unacceptable. Dropped truck off for brake repair - on a job not done right by them initially and fuel filter replacement. 1. Check in was very slow. 2. At 5 pm no status on the truck received. Called and left message with service advisor, Nick. He never called back. (Same issue with him the previous time we took the vehicle!) 3. Drove to the dealer to learn they never touched the truck. Understand the mechanics being swamped but the advisor not contacting us is unacceptable especially upon walking in there was one service advisor playing on his phone and two others gossiping. 4. The next day - they still did not get to the truck! Two and half days later they "fixed" it. They left a cap off the wheel and didn't reset the warning fuel filter replacement indicator so another trip back was required! More

Terrible customer service!!!! Attention potential jeep buyers!!! Please stay away from this dealership!!! I purchased a new jeep just over a month ago, my husband had to sign the p Attention potential jeep buyers!!! Please stay away from this dealership!!! I purchased a new jeep just over a month ago, my husband had to sign the paperwork and we sent it overnight express mail. The dealership claims it didn't receive the paperwork for over a month, thus resulting in going over the payoff date. This resulting in me having to pay over 70.00 of perdiem for the trade in. The dealerships refused to pay the amount claiming its USPS fault. Please stay away from this dealership!!!!!!!!!!! More

Don't shop here. Jorge " friend at Tomball Ford", Just to let you know ended up leaving the not good experience at Tomball Dodge without a deal after 2:30 hours, woke Jorge " friend at Tomball Ford", Just to let you know ended up leaving the not good experience at Tomball Dodge without a deal after 2:30 hours, woke up the next day did the exact same shopping via the internet for a jeep ended up at DeMontrond got a 2016 jeep instead of a 2015 jeep for a better price $ 143.00 dollars ( same vehicle except year model ) and got 3 times my trade in value quoted by Tomball Dodge. Really glad we walked away. When I need a Ford it will be Jorge Lopez @ Tomball Ford. When I need a Dodge or Jeep Bill Derk @ DeMontrond. When I need a GMC Anthony Martinez @ Beck & Masten. Thanks for your help, P.S. There is only one way to change all of the negative reviews online and in the real world for Tomball Dodge and that is middle management, just an observation by another business owner of 22 years. More

Aloha Howard Mahalo, Howard Hunt, appreciated your Service, the time you took to explain about my car battery. My visit there was pleasant, despite the heat. Your Mahalo, Howard Hunt, appreciated your Service, the time you took to explain about my car battery. My visit there was pleasant, despite the heat. Your professionalism is well appreciated, for taking the time to explain what's going with my Jeep. Keep up the good work, it truly shows. Aloha, Serena Hollis (Theresa L. Kialoa) More

A Blessing to have walked in Tomball Dodge! First off, I want to thank the guys over at Tomball Dodge! Coming from 3 other dealerships the previous couple weeks, everyone at Tomball Dodge was tr First off, I want to thank the guys over at Tomball Dodge! Coming from 3 other dealerships the previous couple weeks, everyone at Tomball Dodge was truly a blessing to work with, talk to, and even be around! From sales to finance to aftermarket, everyone made us feel as if we were part of the TD Family! There wasn't any pressure from them for us to buy, everything about coming to TD felt right! A very Special Thank You to Frank Hernandez for dealing with my wife and I! He gave us one of the best experiences with sales and customer service that we had ever had! From staying in contact with us throughout our carbuying process, to making sure we were right at home at the dealer, going with us on the test drives, to getting my 2 sons sancks and drinks! Another Thank you to John Hayes who ended up dealing with my stubbornness on the day we took home our Ram! I felt like I came off to strong that day, and even then, with him taking my demands, he went above and beyond to get us in the dealership, and out with our Truck in a very timely and friendly fashion. He worked his magic for us to be able to take home our Ram and giving us a great deal! It might have been one of the quickest sales I've seen! Another Thank you to Joshua Moore in finance! With explaining everything down to the T! Getting us the warranties and extra protection plans that we didn't want, and still coming in well within our budget! Thanks to Brian Devito over in aftermarket who made sure we got our bedliner and window tint in, in a friendly and timely fashion! Overall, we feel that it was Godsent to have been in Tomball Dodge for our truck purchase! Quality Customer Service was one of our main concerns and they nailed it! Everything ran smoothly from one individual to the next! We can come back, sip on some coffee, and chat with everyone there and not feel as if we are any different than they are! They truly live up to their Family Business expectations! We are beyond grateful for the experience that Everyone at Tomball Dodge gave us! We Pray that God continues to Bless each and every individual at Tomball Dodge with the friendliness, patience, family orientedness, and care that they provided us! Thanks again Tomball Dodge Team! The Sanchez Family More

Working with customer needs I have purchased from Lawrence Marshall, Northwest Dodge, Tomball Dodge and Auto Nation Spring. Thank you Howard Hunt hhunt@tomballdodge.com, in the s I have purchased from Lawrence Marshall, Northwest Dodge, Tomball Dodge and Auto Nation Spring. Thank you Howard Hunt hhunt@tomballdodge.com, in the service department. I asked for and received, in a very timely manner, what all dealerships I spoke to said was "not possible". You sir, Howard Hunt, knew who we needed and how to reach our goal and are greatly appreciated and an asset to Dodge. You listened and acted. This is my 8th Cummins Dodge/Ram truck, it's a new 2015 Ram 4500. More