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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,429 Reviews

2,429 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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August 27, 2024

Brought a car here within 400 mi check engine light turns on 🥶 they tried to fix it but no help turned back on next day. NOW THEY WONT TAKE MY CALLS More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Totten
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Kirk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Ace, We're concerned about your check engine light that keeps turning back on and would like to investigate what may be causing it. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to resolve these issues. Thank you.

August 26, 2024

Eric made sure my vehicle was taken care of and that all my requests were taken care of. He is very professional and is a great asset to Honda. More

by ejacquez6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Aug 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the amazing review! We're glad we could meet your expectations. Come see us anytime!

August 26, 2024

Tommy Lit did an excellent job of explaining everything and keeping us informed about the maintenance of our vehicle More

by Deekster56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
Aug 27, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star review made our day! We’re glad to have been of service, and we’re here for you anytime you need us.

August 26, 2024

The services i received were very pleasant! Upon arrival I was pleasantly attended to immediately. I was kept informed via text . Services were completed rather quickly! Upon the completion my More

by Tavw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
Aug 27, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to write this review! We're thrilled to hear that our service crew took great care of you during your visit. We're here for you if you need anything else!

August 26, 2024

Very professional, fast and courteous during my visit. Will definitely return for all my automotive needs. More

by mfstu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's the outcome we strive for when you schedule a service visit, mfstu1! We're glad that's what you experienced, and we thank you for considering returning to our service center. Thanks so much!

August 26, 2024

They forgot to service my car correctly, didn't do it right at all horrible More

by Cierathomas0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Since we value your feedback, we'd like to learn more about the services for your Honda that left you dissatisfied, Ciera. Please reach out to our service center to discuss the issues you faced during your appointment. Thank you.

August 25, 2024

Norm Reeves has a great working team! They provide professional customer service to keep your car going! More

by p-najera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the 5-star rating! We're thrilled you had a great experience with us. Feel free to visit anytime—we'd love to assist you again!

August 25, 2024

Very helpful people. Good service. I will be going back next time I need help with my car More

by parisabeladi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy lit
Aug 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the glowing review! We're delighted you had a wonderful experience. Visit us again soon!

August 25, 2024

They do quality repairs and I do believe they're honest however they are way too busy and it takes way too long to do the work it was two days just to change a battery! More

by Audionutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We understand that the delays for service can be frustrating, Audionutt, especially for a battery replacement. These delays are issues that we will be investigating, so that we can reduce the waiting times. Thanks for the heads up, and we hope that you will consider returning for a five-star experience.

August 24, 2024

We like our tech Mike Wright. He explains the paperwork and is patient with our questions. We only come in when he is working. More

by pepperjack1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the awesome review! We're glad Mike could make your experience a great one. Stop by whenever you like!

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