Tim Kellar
Tim Kellar at Norm Reeves Honda Superstore North Richland Hills
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Tim Kellar

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.9
50 Reviews

I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.

Dealership Experience

20 yrs, 4 mos

Industry Experience

20 yrs, 4 mos

Specialties & Trainings

Sales, Finance, Service

4.9

50 Reviews

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50 Reviews of Tim Kellar

May 30, 2024

Dealership Rating
Employee Rating

My service advisor Tim Keller was excellent. He kept me posted on service and explained what he recommended my vehicle needed. More

by Kenneth.Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback! We're thrilled to hear that Tim provided excellent service and kept you informed throughout your visit. We appreciate your trust in us and look forward to serving you again in the future.

May 25, 2024

Dealership Rating
Employee Rating

Christopher Cosby was wonderful. He kept me up to date while my car was being serviced. Also, your faculty was beautiful and so clean. More

by Vellefson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cosby

May 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We're thrilled to hear that Christopher provided excellent service and that you found our facility clean and beautiful. We appreciate your kind words and look forward to serving you again in the future!

May 24, 2024

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Employee Rating

We have had great service here, Ken Keller in the service center has been very helpful More

by Mdsanichols
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French

May 24, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that Ken provided you with excellent service. We'll be sure to pass on your appreciation to him.

May 24, 2024

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Been using this dealer for 30 years and have always been happy with their sales and service. More

by Ghebsacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hailey Owens , Christopher Cosby

May 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your loyal support over the past 30 years! We're delighted to hear that you've consistently had positive experiences with both our sales and service teams. We look forward to continuing to serve you for many years to come!

May 22, 2024

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My service advisor was wonderful. Unfortunately $4 was taken from my console. Either by the person that changed oil or vacuumed the car. I had just put the $1’s inside my console be More

by Bright165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for bringing this to our attention. We take these matters seriously and will investigate immediately. Please reach out to our management team so we can address this issue promptly.

May 22, 2024

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The dealership was quick and detailed in their services provided for my vehicle, I recommend them. More

by Rjarek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your recommendation! We're thrilled to hear that you were pleased with our services. We appreciate your support and look forward to assisting you in the future.

May 22, 2024

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Employee Rating

Tim K takes great care of me and makes sure i understand the repair process and gets my vehicle in and out! I’m in sales, I need my car! More

by tamicopeland3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words, Tim is a valued member of our team! We're thrilled to hear that you had a positive experience with us, and we'll always strive to provide efficient service to keep you on the road.

May 19, 2024

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Employee Rating

We’ve had a mixed bag of experiences here, probably not unlike at many other dealerships. Finance takes a long time even when you’re pre approved and the sales staff has done all of their work. The servi More

by PMakGoLions
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 22, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback with us. We're committed to improving our processes and ensuring a smoother experience for you in both sales and service. We appreciate your patience and hope to exceed your expectations in the future.

May 16, 2024

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Employee Rating

I don't care for Norm Reeves Honda Dealership. It's the employees that keep me coming back. Employees like Elizabeth French, Tim keller, Nume in sales, the cafe manager and staff. They are th More

by Mjones05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that you have not had a positive experience with our dealership and we would like to learn more to ensure we can improve in any areas we can. We appreciate your kind words for Elizabeth, Tim, and Nume, and hope to have the opportunity to provide you with a 5-star experience in the future. Please contact our service manager, Marie Whitmore, at marie.whitmore@normreeves.com to discuss your concerns.

May 15, 2024

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Employee Rating

My car was returned to me damaged and filthy. I contacted several mangers (Elizabeth and Tim) about the situation with pictures of the damage (via phone and email), but I have yet to receive a re More

by Lady Baylor
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 17, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're truly sorry to hear about your experience and the inconvenience caused. Rest assured, we take these matters seriously and will look into this internally. Please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com to discuss your concerns.

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