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Tristian Rivas

Overview Reviews (304) Inventory (501)

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Tristian Rivas

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7

304 Reviews

Overview Reviews (304) Inventory (501)

4.7

304 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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304 Reviews of Tristian Rivas

April 28, 2026

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Employee Rating

Service was efficient, customer service was wonderful. I have no complaints. I know people sometimes shy away from service at the dealers but I was very thankful for the friendly, helpful service last wee I have no complaints. I know people sometimes shy away from service at the dealers but I was very thankful for the friendly, helpful service last week. More

by frogsailor

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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April 20, 2026

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Very professional and kind people. They were quick to get me out in my new car! They were quick to get me out in my new car! More

by vicentediego64

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 22, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

Vicente, this feels like full celebration mode unlocked. Tristian making the process quick, kind, and smooth is exactly what we aim for. Enjoy the new car!

April 16, 2026

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Employee Rating

Tristian was very helpful, knowledgeable, and recommended great tires to purchase for our Ridgeline. He is an excellent Service Rep to Norm Reeves Honda great tires to purchase for our Ridgeline. He is an excellent Service Rep to Norm Reeves Honda More

by mclark581

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tristian Rivas

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Apr 17, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

Tristian deserves the five stars! Thank you! We're lucky to have him on our team and you as a guest. Until next time!

April 12, 2026

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Employee Rating

Tristian was a great advisor made sure I was comfortable and had me out the door in no time. and had me out the door in no time. More

by flyinegle

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

A quick, comfortable visit makes all the difference! Tristian clearly helped keep things easy while getting you back on the road without delay. Appreciate you sharing that experience!

March 27, 2026

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Employee Rating

Professional. Fair and Timely. Staff was courteous and professional and the repair was completed within the time frame stated. Fair and Timely. Staff was courteous and professional and the repair was completed within the time frame stated. More

by hderam

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tristian Rivas

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Mar 30, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so glad your visit ran like clockwork! We aim to deliver the type of consistent service you can set a watch by.

March 24, 2026

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Employee Rating

The scheduling process was fast and easy, just a quick phone call! The service was faster than expected for the first day of spring break! phone call! The service was faster than expected for the first day of spring break! More

by Tiagocarantes

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tristian Rivas

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Mar 25, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

You called, we rolled, and your service was completed quicker than you expected. That's everything we want! Thanks for letting us handle it so well.

March 19, 2026

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Employee Rating

Tristan is always great as an advisor. He communicates well. I can trust Tristan and his recommendations He communicates well. I can trust Tristan and his recommendations More

by Sandrasandy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tristian Rivas

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Mar 20, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

Tristian built a bridge of communication and trust that made every question easy to cross. Knowing you could rely on his guidance made the whole process feel steady and safe. That bridge is always here if you want to cross again.

March 17, 2026

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Employee Rating

Great. Tristian is amazing. Great overall experience. I'll be back for sure. Highly recommend this dealership. Tristian is amazing. Great overall experience. I'll be back for sure. Highly recommend this dealership. More

by jmatthews5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tristian Rivas

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Mar 18, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

When a customer says they'd recommend us, it means the world. We'll make sure to tell Tristian he's earned your trust, and if you need anything, just let us know.

March 17, 2026

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Employee Rating

Tristian always take care of my service needs and Liz the service manager does a great job. In and out very quickly service manager does a great job. In and out very quickly More

by Letad04

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth French

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Mar 18, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

Tristian and Liz are an unstoppable team! When their powers of speed and attentiveness come together, great things happen, and your review proves it.

March 17, 2026

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Employee Rating

My car is not fixed. Both issues are still present. Absolutely dissatisfied! Car not fixed! Both issues are still present. Absolutely dissatisfied! Car not fixed! More

by Marygrace.Smith

Verified Customer

Recommend Dealer

Other Employees Tagged: Tristian Rivas

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Mar 20, 2026 -

Norm Reeves Honda Superstore North Richland Hills responded

Mary Grace, we want every guest who visits us to leave feeling confident and satisfied in the service they received. We’re sorry that wasn’t the case for you, and we’d like to hear more about the issues you’re experiencing. To discuss resolutions, please get in touch with Richard Meneely at Richard.meneely@normreeves.com.

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