Norm Reeves Honda Superstore North Richland Hills - Service Center

This was my second time using Norm Reeves Honda NRH and it could’ve been better. I had to dispute a fee that was not explained to me, got my car back and none of the panels were placed back. Car wasn’t vac it could’ve been better. I had to dispute a fee that was not explained to me, got my car back and none of the panels were placed back. Car wasn’t vacuumed or windows cleaned like previously done. More

I had a great experience with this service; they were very knowledgeable and attentive to my needs. very knowledgeable and attentive to my needs. More

Fisrt let me saybl that I have serviced sevral of my Honda's for the past 17 years at this location. Ther has been a decline in customer service since the concersion from Norm Reeves. I drive my vehicl Honda's for the past 17 years at this location. Ther has been a decline in customer service since the concersion from Norm Reeves. I drive my vehicle 5 days a week and my 2021 accord Touring has 21,000 miles. When I went in for an oil change and tire rotation I was quoted $169. After doing the multinpoint inspection, they recommended a total of $1200 of repairs. These recommendations included a new battery, because I "don't drive my car enough", replace Transmission fluid ($360)(recommended by Honda at 50,000 miles), ac evaporator service ($157), fuel air induction service ($217), cabin filter ($73), engine air filter $63. I was told that the service recommendations in the HONDA manual were incorrect and if I didn't do the repairs there would be no recourse later if something were to happen because they made a recommendation to do the above services and I declined. I had the oil change tire rotation and engine air filter replaced It just seems like a scam as they are trying to upscale every service possible for essentially a 3 year old car in perfect condition. I would go elsewhere in the future. I will drive the extra distance to go to Davis McDavid Honda next time More

I came in for an oil change and unsure about a potential battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most im battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most important to resolve and worked within my budget to get as much done as possible. He was courteous and patient, making my service visit essentially stress free! More

Amanda Fritts was my service advisor, and she is amazing. She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is in great condition for my future driving needs. More

Great friendly service . The service provider personnel were very knowledgeable and helpful. Overall, excellent service. The service provider personnel were very knowledgeable and helpful. Overall, excellent service. More

This is a no-hassle no-drama outfit! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! More

Service advisor Amanda was pretty amazing. . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go befor . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go before I even paid!! I’ll be back and see her, again!! More

We love this dealership. Angel Flores, our service tech, is always honest, and treats us like a priority! Angel Flores, our service tech, is always honest, and treats us like a priority! More

It’s frankly a non customer service shake you down for every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the ca every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the card machines on their bodies. Horrible service management and employees. Don’t buy a car there or service. It’s not Huggins. More