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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,429 Reviews
Call Service Center (817) 345-6175

2,429 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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August 31, 2024

Th service is always great here, I’ve been bringing my vehicle here for over 10 years. More

by Cohenmike82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the amazing review! We're glad you had a great experience and look forward to welcoming you back.

August 31, 2024

The customer service representative helped me having a huge discounts. Theyr good at what they do. More

by Manchester United
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re delighted to receive your 5-star rating! Please feel free to reach out or visit us again anytime.

August 31, 2024

Dealership attempted to oversell me on services that I didn't need. Great pricing on parts though. More

by Brickcuttah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Glad to hear you found our price on parts to be great! When we make service recommendations, we're going off recommended mileage and usage to help prevent additional visits in the future. We understand if you would rather wait. Thanks for the review!

August 31, 2024

1st oil change failed to install proper hardware. Did not want to replace damaged parts. Given the runaround. Had to come back 4 times to finally get repair. Hannah and her boss is responsible for th More

by Buie144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager over the service department
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Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback and are sorry to hear about your service experience. That is not up to par, and we apologize for that. If there's anything we can do to assist you in the future, please let us know.

August 31, 2024

Repair done, under warranty terrible communication from advisor. Complained finally was responded to. Just need to communicate better. More

by Irishfankyle1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Communication is a priority to us and we are continually working to ensure we're communicating clearly. Thanks for the feedback here!

August 30, 2024

Parts dept was very helpful, service was great too. Very quick turn time on my Honda. More

by Clayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your 5-star review! We're always here to provide excellent service, so don’t hesitate to visit us again.

August 30, 2024

It took a couple of hours but I had something to work. There is a lot of seating and free coffee. Tristian did a great job and I had no complaints. More

by tolake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so glad you had a great experience! Thank you for your 5-star review—our doors are always open for you.

August 30, 2024

Great experience. It took longer than i expected to fix my vehicle but they kept me updated and provided me with Uber to and from work at no expense to me. Amanda and More

by israel.garcia.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritz
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the glowing review! We're so glad you enjoyed your visit, and we look forward to welcoming you back.

August 30, 2024

Tommy helped me and customer service was excellent. I will be back for the oil change when you More

by L.Rivera.Five@Gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the fantastic review! We're thrilled you had a great experience with us. Don't hesitate to reach out or stop by anytime!

August 30, 2024

I met a great service advisor - He was helpful person that was keep me coming back More

by Thoainguyen614@Gmail.Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your great rating! It was a pleasure serving you, and we're here whenever you need us again.

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