Norm Reeves Honda Superstore North Richland Hills - Service Center

Service is fast and reliable - always a good experience. Customer care is better than others around. Customer care is better than others around. More

Very efficient - to this point I like the attitude of the people that work at the dealership. It seems to have an atmosphere that promotes customer relationship building. people that work at the dealership. It seems to have an atmosphere that promotes customer relationship building. More

Very clean shop Updated, to clarify directions in/out service bays Quick response, no waiting Professional advisors, very respectful Confidence in the brand is my priority, and this seems like a service bays Quick response, no waiting Professional advisors, very respectful Confidence in the brand is my priority, and this seems like a decent team. Lots of pictures under the hood, too! More

Last time I went to get serviced I was there for 7! Hours for them to tell me they had no part and needed to be ordered. Dennis was terrible, not keeping me updated. I had to finally call at 6 pm ( I h Hours for them to tell me they had no part and needed to be ordered. Dennis was terrible, not keeping me updated. I had to finally call at 6 pm ( I had been there since 11 AM!) for him to tell me I can pick up the car. Absolutely atrocious service More

Original salesmen was nice and professional. Finance totally misrepresented extended warranty. Service does not honor warranty and NEVER returns a phone call. Everytime I bring my vehicle in it’ Finance totally misrepresented extended warranty. Service does not honor warranty and NEVER returns a phone call. Everytime I bring my vehicle in it’s like pulling teeth to get work done. They tear up something on my car this last time a windshield and they refuse to fix. Elizabeth won’t return promised phone call and actually tried to blame the damage on me. Said they fixed my wheel still scratched. I paid over $1100 for recommended maintenance. Extended warranty was definitely a bate and switch. Honda should look into this dealership’s behavior, I have never had trouble like this in all the years I have been purchasing cars. Should have probably stuck with Toyota, they actually care about their customers. More

Very average service. The people were very nice, but I really didn’t feel like we were that important to them. The salesman didn’t know anything about cars and didn’t even The people were very nice, but I really didn’t feel like we were that important to them. The salesman didn’t know anything about cars and didn’t even try to hide it. Finance guy was super nice. Whoever handled the licensing didn’t do a very good job and we had to sign additional paperwork after we left the dealer ship. We like our Honda but there are too many other dealers in the area. My wife initiated the deal, if I had been involved from the start we would have left. More

Mike took good care of my van. He was professional and understanding. He is the kind of service advisor you can trust. He was professional and understanding. He is the kind of service advisor you can trust. More

Make appointment for service. Express quick check in. Check work before you leave. Fair prices. Express quick check in. Check work before you leave. Fair prices. More

Had to return to this dealership after a warranty repair because my bumper was not installed properly after the warranty replacement of my AC. The bumper had no retaining clips where the tires are and the t because my bumper was not installed properly after the warranty replacement of my AC. The bumper had no retaining clips where the tires are and the top plastic cover for the radiator also had most of its retaining clips broken and just inserted back in place. Just terrible quality of work and I highly doubt now the quality of repair done on my warranty AC replacement. These are what I could see on my own, I can only imagine what else is messed up that I cannot see. Would not recommend this location. More

This was my first time taking my car to the dealership and it was a pleasant experience. I made an appointment, so everything ran rather smoothly. Dennis Williams was my service advisor and was quite help and it was a pleasant experience. I made an appointment, so everything ran rather smoothly. Dennis Williams was my service advisor and was quite helpful. He answered all my questions and explained to me what to expect during my future visits. This will be the place where I will take my car going forward. I was very pleased. More