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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,974 Reviews

2,974 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 26, 2025

Quick and easy to drop off. Love the updates via email which let's you select additional services that are recommended. Convient way to pay ahead before you pickup More

by Collier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like you've taken advantage of our virtual services when you bring your Honda in for service. That's awesome! Email updates can ensure that you have a good idea when your car could potentially be ready. Thanks for putting your trust in us! Remember that we also have service specials you should check out before you visit next time.

February 26, 2025

I recently had my vehicle serviced at Norm Reeves Honda, and while the cost was on the higher side, I continue to trust them because they consistently take great care of my car. The service team is professi More

by Agent007Gt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sharing your experiences with our dealership when it comes to servicing your Honda! This gives us a sense of pride and encourages us that we're providing the right level of service. Remember that we also have service specials that you can consider. Thanks so much!

February 26, 2025

Excellent customer service! They finished my car earlier than promised and fixed all the issues. Management and service advisor very professional and knowledge. I have a Toyota More

by Kiko84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're flattered that you prefer our Honda dealership to service your Toyota Camry! This confirms that we're capable of taking care of any make and model, and we welcome you to return any time. Thanks so much, and we look forward to serving you for many more miles and years to come!

February 26, 2025

Norm reeves lacks in service and communication. They throw parts at a problem instead of properly diagnosing the vehicle, then they expect you to pay for their trial and error unless you speak up. More

by Mbuckleymarkos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're disappointed that you have been dissatisfied with the service that your Acura has received at our dealership. Since we value you as a customer, we'd like to discuss these issues with you. Please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you!

February 26, 2025

This week's appointment went very smoothly. Quickly met with service advisor. Recall work completed as planned. More

by Charlie Plumlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your Honda service appointment for a recall went so well, Charlie! It's important to take care of recall repairs as soon as you can to make sure you can travel safely. Sounds good that it was a quick appointment, too. Thanks for stopping by!

February 26, 2025

They are always answer all my questions and the service is pretty quick for how busy they are! More

by Pretty_Nikol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
Feb 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Even though we're busy, Nikol, we always have time for our customers! We're pleased that has been your experience with us. Hopefully, we can provide you with the same high level of service next time. Feel free to schedule your next appointment online. Thnak you!

February 23, 2025

Best service and best car deals in whole dfw area. If you looking for deals this is the place. More

by zafarrizvi12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Granillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Feb 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We'll second that emotion! Thanks for coming by for service for your Honda. Remember that we rotate our specials depending on availability and season. Check them out on our website. See you soon!

February 23, 2025

Norm Reeves Honda always takes great care of my 2018 Civic. They're thorough and patient with my questions. Thank you! More

by Melinda.Meadows10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

After nearly seven years, we're pleased that your 2018 Honda Civic is still running well, Melinda! We're happy that we could be a part of that and hope to partner with you on service for the long haul. Thanks for sharing, and we'll see you next time!

February 22, 2025

The serviceman was prompt, courteous, and took care of all requests. They finished everything in less than 4 hours. I would recommend Norm Reeves for any service. More

by Rmaddox0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Less than four hours sounds fantastic! We strive to provide timely yet efficient service for your Honda, and we're glad that we delivered. If you need service once again, please feel free to schedule the appointment online. Thank you!

February 22, 2025

Took care of my vehicle and provided me a ride home. Made mistake on paperwork but fixed it later when I pointed it out. More

by brknheartedgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
Feb 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy that you had a good service visit for your Honda! We appreciate you pointing out the mistake so that we could correct it. We want you to be satisfied! Thanks so much, and we're pleased that you chose our dealership.

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