Norm Reeves Honda Superstore North Richland Hills - Service Center

I had a dash board error that shorted out my system. Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.3 Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.36. The invoice even said the backup mirror passed the report. Norm Reeves Honda blamed my camera for going out because of a toll tag that was not on anything to cause this. It’s all they could come up with. But there’s money for Norm Reeves Honda in repairs. About a month later there was a recall on the same description of what I told them happened to my Honda Pilot. Honda said to have them respond to it and I went back in good faith because that repair guy was no longer there. They repaired the recall at no charge and got another $1400ish for doing the maintenance on it. They sent in documents to get the money back from Honda. Neither Honda or Norm Reeves Honda refunded me for the recalled repair that I paid for. What happened was, the vehicle worked again without the recalled part fixed initially because there was a hard reset done to recalibrate the new unneeded mirror and windshield they charged me for. His reply when I told him initially that’s not what it is was, “Well does it work?” So, after 14 years of being a Honda owner, I’ll never own another one. Good bye crooks. Richard Linnard was the GM that helped fail me. He quit taking my calls and texts. When I just went to finish the survey, it appears Rhett Valentine is actually with them still. They lied about that as well. To my face. Y’all are betting a thousand. More

The maintenance guys were great 5 stars. However I needed a rim replaced and the cost were 2.5 times what the rims were actually worth. Trying to charge me 1700 for rims only worth 500. I go However I needed a rim replaced and the cost were 2.5 times what the rims were actually worth. Trying to charge me 1700 for rims only worth 500. I got them changed out elsewhere for a fraction of the price. More

If you want to deal with bunch of Rip Offs then come to this Dealership this Dealership More

No estoy conforme con el servicio y con Erik tampoco. En las ceses que le able por teléfono no me contestó el teléfono. Y mi carro se sigue de lado. Como l En las ceses que le able por teléfono no me contestó el teléfono. Y mi carro se sigue de lado. Como l More

In January they took off splash shield to change oil and did not replace it. At this oil change tried to get me to buy new one and pay for installation. Previously they did a bad job if replacing cabin air did not replace it. At this oil change tried to get me to buy new one and pay for installation. Previously they did a bad job if replacing cabin air filter. Vefore that problem with taking part I needed from wheel lock set wgen rotating tires. Every time I use this service center I have to return for problems. The only thing that made me eating thus center as a 3 instead of a 1 was the nice service advisor, Kellar. Doubt I will use thus center fir the service items that are soon due to be done. More

Very helpful and friendly. That is all want to say. Thank. I do not like that you request 15 word minimum, this will be the last survey I take with you That is all want to say. Thank. I do not like that you request 15 word minimum, this will be the last survey I take with you More

It was much quicker than I expected and my tech explained everything very clearly. I was pleased with the experience. everything very clearly. I was pleased with the experience. More

Thank you Antonio Garcia for all the help. Helped with all my questions and answereded every question I had. Helped with all my questions and answereded every question I had. More

Courteous, Quick, Straightforward Service. They greet you with a smile, listen to your issue, then get your service done. No hassle. They greet you with a smile, listen to your issue, then get your service done. No hassle. More

Shop is always clean,people are knowledgeable,friendly and helpful! Wouldn’t think of going anywhere else! I’m treating like a queen! and helpful! Wouldn’t think of going anywhere else! I’m treating like a queen! More