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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,973 Reviews

2,973 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 22, 2025

The technicians did a good job. . my issue was with the time for an oil change... over 1.5 hours. When I arrived my intake person was rude and seemed frustrated I was asking what the More

by bobbie2499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you taking the time to provide your feedback and regret that you felt the service did not suit your expectations. Your concerns about the wait time and communication are important to us, and we’re committed to continuous improvement. Please reach out to Richard Meneely at richard.meneely@normreeves.com so we can discuss your experience further.

March 22, 2025

They paid attention to my concerns and repaired my vehicle quickly. Additionally they took care of a recalled part as well. Great service and great people. More

by Fahmer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvette Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We really appreciate your feedback and are glad we could address your concerns promptly. It’s our goal to repair your vehicle with care, including handling those recalled parts efficiently. Thank you for recognizing our commitment to great service and for trusting us with your vehicle.

March 22, 2025

Been going here since 2002 consistent friendly team always willing to help out at Norm Reeves More

by Txsnrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so lucky to count you as a loyal customer for over 20 years! It truly means a lot to us to have so many amazing people in our extended Norm Reeves family. Here's to many more years working together!

March 22, 2025

Great service at a reasonable price. In and out within the hr. Recommend Norm Reeves Honda. More

by Gnaseef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience. We’re delighted that you enjoyed our quick, quality service at a reasonable price. Your recommendation means a lot to us, and we look forward to serving you again soon.

March 22, 2025

They are the best I like all of you guys gave excellent service thank you More

by hazem_sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your kind words truly brighten our day—thank you for the incredible feedback! We’re thrilled to know our team provided you with excellent service. We look forward to continuing to exceed your expectations at Norm Reeves Honda North Richland Hills.

Mar 25, 2025 -

hazem_sh responded

I would like to say special thanks for Dennis Williams he gave me great service

Mar 25, 2025 -

hazem_sh responded

Again all of you great for me Denis helped me the best

Mar 25, 2025 -

hazem_sh responded

Denis William the best

Mar 25, 2025 -

hazem_sh responded

Denis William the best

March 22, 2025

It’s terrible, can’t fix your car and give it back to you in time. Spent almost 5 thousands dollars & the car still messed up. Also still waiting after 2 weeks to get my car back. Do not recommend this dea More

by ibattle79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
Mar 26, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We understand the frustration that comes with unexpected delays and apologize for the wait. We appreciate your feedback, as it helps us identify areas for improvement, and we hope you’ll give us another chance. If you’d like to talk about this more, please reach out to Richard Meneely at richard.meneely@normreeves.com.

March 22, 2025

Always an outstanding experience. Took my vehicle promptly. Kept me informed. Completed the service expeditiously. I appreciate the free WiFi and the in house snack bar. Good breakfas More

by rbrebarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall - argh!
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It's nice to hear about your recent service experience! Thank you! We're glad your visit went smoothly and that our complimentary WiFi and snack offerings were appreciated. Please spread the word among your circle about the excellent service (and tasty hot chocolate) so we can help them also.

March 22, 2025

It was a very good experience when I went to the dealership the service desk took very good care and then service was very good and I am really happy and I recommend this dealership for the service. More

by Rafikrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for recommending us! We hope you'll tell your family and friends, because we could always use more awesome customers like you.

March 22, 2025

Been a customer for 30 years with Huggins and now the new owner Norm Reeves. The service is always exceptional. More

by Ghebsacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Chenausky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AMANDA FRITTS *****
Mar 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We are deeply grateful for your 30 years of loyalty and are honored to continue providing you with exceptional service. It’s wonderful to hear that our commitment to quality has remained constant over the years. Thank you for choosing Norm Reeves Honda North Richland Hills and for sharing your experience.

March 22, 2025

We absolutely love our 2024 CRV Honda and Norm Reeves is the best! They sent us home in an Uber and when the service on our car was finished, they picked us up at our home in another Uber to pick up our ca More

by Dreed35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in Maintenance was super!
Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Congrats on your Honda CR-V! It has plenty of fun features for the whole family to enjoy. We're so happy for you, Judy and Dan, and hope to see you when it's time for your first oil change. Take care!

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