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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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October 02, 2024

Took a minute to find the problem with my car but they didn't stop until it was found and fixed while not adding any extra charges. More

by JDawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your 5-star rating! We’re excited to help you again in the future.

October 02, 2024

They take “walk-ins” which works for last minute schedule availability when your schedule is hectic More

by Lbaracchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the young man’s name
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Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so glad you had an great experience! Reach out anytime for further assistance.

October 02, 2024

The service provided and updates for my vehicle were great since I scheduled an appointment. I will return for future services and repairs. More

by Sdmthompson32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the great rating! We’re here whenever you need us.

October 02, 2024

Excellent service I was taken care of always helpful advisor took the time to explain and answer all my questions. More

by rudyveloz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to receive your 5-star rating! Please let us know how we can help you next time.

October 02, 2024

Great waiting area and cafe. Provides comfort and plenty of options for seating, and snacking More

by mike1068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star feedback means the world to us! We look forward to welcoming you back soon.

October 02, 2024

Every thing every body is not good I will tell all my friends my family relatives and people who I know I will tell them not to business with that xxxxing dealer More

by Jeeban_Khatiwada2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kellar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We are saddened to hear about your recent experience at our dealership. We would like to learn more about your experience so that we can improve. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

October 01, 2024

It was easy to make an appointment. When I arrived I was helped promptly. Amanda was very helpful and friendly. More

by Gail
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Oct 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the fantastic feedback! We're excited to assist you again in the future.

October 01, 2024

Everyone is so kind and welcoming. Awesome customer service. I would recommend them to everyone! More

by connie.c.emert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Granillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheyenne Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled you had a 5-star experience! Looking forward to helping you again.

October 01, 2024

Welcoming dealership. Clean waiting room. Bistro is added convenience to clients. Informative staff with updates. More

by Ranita
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Crean
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Oct 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive review! We hope to see you again soon.

October 01, 2024

I met the most arrogant, sarcastic person that I ever known in my life (ELIZABETH FRENCH) I have come 3 times this year and paying for work that hasn't been done. I felt humiliated, intimidated, discrim More

by Mayraorozco801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French, Nickolas Billeaud
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Oct 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Mayra. We are concerned by your feedback, as this doesn’t sound like the kind of customer experience we aim to provide. At your earliest convenience, we would like to learn more about your experience at our service center. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com.

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