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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,214 Reviews

1,214 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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October 26, 2024

Very friendly staff. I came to get an oil change and they made the process very quick and easy. More

by Kelly@Kmatson.Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

That's how an oil change for your Honda should be, Kelly! Thanks for informing us about your visit, and we can't wait to work with you again.

October 26, 2024

Easy, no pressure. Exactly what I wanted. No fuss or hard sell to items not needed More

by kari.harkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Buying a Honda should be a seamless process, Kari! We're glad that's how your experience panned out. Congratulations, and we wish you safe travels. Thank you!

October 26, 2024

I have been servicing my cars there since 1994 and I still go there. During those 30 years, they never ever tried to over charge or make me do repairs that are not requires. Never seen so much honesty w More

by rrizk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

That's phenomenal, rrizk! Happy 30-year anniversary, and we're so impressed by your loyalty to our service department. We're happy, too, that Benito gives your Honda the service it deserves. Thanks so much, and we look forward to hearing from you!

October 26, 2024

My car bottom cover was not secured properly and fell off after I left the service center. They weren’t able to fix it until the next day as well. I was stuck on the freeway with my cover dragging and it cou More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're concerned that the cover for your Honda wasn't secured properly during your service visit, V. This is not the level of service that we pride ourselves on providing to our customers. We'd like to make this right. If you're interested, please reach out to me at 714-861-4200. Thank you. - Paul Conant

October 26, 2024

I have never responded to one of these reviews before but I was really disappointed to have a 12:30 appointment and not have my car ready until closing time. It took me 15 minutes to get to the dealer from t More

by ljnishi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We’re sorry that your service visit wasn’t up to your expectations, ljnishi.  If you would like to discuss this further, please contact me at 714-861-4200. Thank you. Paul Conant

October 25, 2024

He was very nice. Explained what kind of work was being done, to my car More

by mae.pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Luke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Norm Reeves Honda Superstore - Huntington responded

That's great to hear, Mae! We're happy that our technician could explain the services that your Honda received. Thank you, and we hope to see you next time!

October 25, 2024

Benito was able to answer a question for me regarding recalls on my Accords. He got back to me almost immediately More

by Yostamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Our priority is keeping our customers safe, so we take recalls seriously, Yostamps. We're thankful that Benito returned your call about your Accords. We hope that your service visit went well, and thank you for giving us your business. Thank you, and see you for a future appointment!

October 24, 2024

Benito is the best, this is our 6 th car with Honda. Benito has been our service advisor for many years. He is knowledgeable and courteous. He is great at explaining what work is needed on our car. He i More

by Lisaquan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy
Oct 24, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Wow! Car number 6! We are very flattered that you returned for service and have been trusting Benito for years, Lisa. We will let him know about the kind compliments you gave to him. He's a keeper! Thanks so much, and we'll see you at your next appointment.

October 24, 2024

She is very pleasant and efficiently gets things done! I was very happy with the repairs. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate the positive feedback on Ivette and how she helped you get your Honda back in shape, Mike! Thank you, and we hope to serve you again!

October 23, 2024

I’m an Uber driver so my Honda has to be in top shape. Benito has been extremely helpful in making sure all the necessary maintenance is taken care of on time. Thank you Benito for your continual help More

by Ahjensen42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're glad that we could help you make sure that your Honda is ready for any passengers you drop off and pick up, Anjensen42! Sounds like Benito has been hitting it out of the park in making sure your car is prepared with good service. Thanks for giving us your business, and we hope to see you with in the future!

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