Benito Torres

Benito was very kind and professional and service finished the job on time and very well finished the job on time and very well More

by Nholan Verified Customer Verified Customer

Print

Extremely efficient. Respectful, timely, every time I leave Norm Reeves HB, I am grateful for your service. Respectful, timely, every time I leave Norm Reeves HB, I am grateful for your service. More

by Marymeister Verified Customer Verified Customer

Print

Extremely efficient. Respectful, timely, every time I leave Norm Reeves HB, I am grateful for your service. Respectful, timely, every time I leave Norm Reeves HB, I am grateful for your service. More

by Marymeister Verified Customer Verified Customer

Print

Norm Reeves Huntington Beach and Benito Torres have been my trusted dealership for 25 plus years! my trusted dealership for 25 plus years! More

by Lyriccd3 Verified Customer Verified Customer

Print

I have been going to Norm Reeves Honda for 15 years. I pass 2 other Honda Dealerships to go to Norm Reeves Honda HB. I always receive excellent customer service front Benito and Javier (Shop Forman). Th I pass 2 other Honda Dealerships to go to Norm Reeves Honda HB. I always receive excellent customer service front Benito and Javier (Shop Forman). They are helpful and always make me feel like they have gone overboard to help me. Both are tremendous assets to the team. Thank you More

by Rrmorese Verified Customer Verified Customer

Print

every staff is friendly. professional service. I did enjoy the coffee from coffee station. good seating environment of waiting room. professional service. I did enjoy the coffee from coffee station. good seating environment of waiting room. More

by wawacyp Verified Customer Verified Customer

Print

I only go to this dealership because of the service advisors. Benito has been caring for my car for over 20 years, and has never led me wrong. He doesn't try to upsell, but won't let me be unsafe eit advisors. Benito has been caring for my car for over 20 years, and has never led me wrong. He doesn't try to upsell, but won't let me be unsafe either. He keeps detailed notes about my car, and remembers everything. Clayton is great too! Honest, friendly, and easy to deal with. More

by LDWinOC Verified Customer Verified Customer

Print

I have been a loyal Honda customer for 15 years, but my recent experience with the service department has completely destroyed my trust in this dealership. I brought my car in for an A/C issue, and the se recent experience with the service department has completely destroyed my trust in this dealership. I brought my car in for an A/C issue, and the service department diagnosed it as a faulty condenser and replaced it. Within three months, the A/C failed completely again. After multiple return visits and a frustrating runaround, they finally admitted there was a misdiagnosis back in March—the true issue was the evaporator core all along. Despite acknowledging their diagnostic error, management refused to take responsibility or fix their mistake properly. Instead, they tried to brush it off as an "unrelated problem" and quoted me an additional $3,000 for the evaporator replacement. It is completely unacceptable to misdiagnose a vehicle, perform an unnecessary repair, and then expect the customer to foot a massive bill to correct the shop's initial failure. Long-term loyalty should mean something, but here it resulted in zero accountability. I cannot recommend their service department. More

Print

Thank you, Benito, for arranging an Uber driver to pick me up at home and back to Honda, when my Civic was ready! me up at home and back to Honda, when my Civic was ready! More

by Ridendo Verified Customer Verified Customer

Print

Professional and courteous. They keep you up to date on what is happening with your vehicle. They keep you up to date on what is happening with your vehicle. More

by jjwaki Verified Customer Verified Customer

Print